Desktop Administrator/ IT Helpdesk
Resume:
Mohammed Jamil AL-Swairki
Mobile: 260-***-****
www.linkedin.com/in/mohammed-alswairki-2436052
E-mail: ***********@*****.***
United State – Indiana 46835
Nationality: Palestine
Date of birth: 21 July, 1981
Marital Status: Married
I’m Green Card Holder
PROFESSIONAL Objective
I am professional in information Technology field I have outstanding skills and experience. I‘m Extremely motivated to obtain a position in one of the IT fields (IT Support Specialist or System Engineering). I am looking for a challenging job in an IT environment to encourage my skills and increase my experience in IT Infrastructure Operations Management that involves Technology Management, High Level Design, Project Planning, Implementation, People Management and Development of Procedures and Processes. To work in a quality certified organization, which gives me an opportunity to demonstrate my skills & in turn be a source of growth for the organization
ACADEMIC QUALIFICATIONS
MBA, 2010 - 2012, Sikkim Manipal University
Major: General MBA
B.Sc., 2000 - 2005, Miser University for Science & Technology Major: Computer and Software Engineering
GPA: very good with honour
PROFESSIONAL CERTIFICATIONS
An Introduction to Operations Management, University of Pennsylvania
An International Organization Management, University of Geneva
Microsoft Certified Information Technology Professional, MCITP Server Administrator
Microsoft Certified Technology Specialist, MCTS
ITIL V3 Foundation ID: EXIN046577
Microsoft Certified System Engineer, MCSE
Microsoft Certified System Administrator, MCSA, MCSA MESSAGING (EXCHANGE Server)
Microsoft Certified Professional ID: 3076735.
Cisco Certified Network Associate,CCNA ; Cisco ID: CSCO13206408
CompTIA A+ ce certificate, Candidate ID: COMP001021268751 2
TRAINING COURSES
Introduction to windows server 2012 R2, Online course on Feb. 9, 2018.
Completed 8.5 hours of Exchange Server 2016 –Learn to become expert, online course on Feb. 9, 2018.
Office 365 Basic Cloud Administration, Online course on Jan. 30, 2018.
Completed 11 hours of CompTIA A+ Certification preparation, Online Course on Jan 28, 2018.
Google Cloud Platform Fundamentals: Core Infrastructure. Online non-credit course authorized by Google Cloud and offered through Coursera - Verify at coursera.org/verify/Z2NM73VZ5AZ2.
Practical office 365 Administration, Online course on Dec. 2, 2017
Linux Server Management & Security, Online course authorized by University of Colorado system and offered through Coursera on Nov. 22, 2017.
Windows Server 2016 Training for Beginners, Online course on Nov. 21, 2017.
Learning Linux with Ubuntu and CentOS, Online course on Nov. 9, 2017.
Introduction to salesforce sales Consultant Certification, Online course on Oct. 27, 2017
International Organizations Management, University of Geneva online course on Jan. 28, 2014.
Client Centricity and Customer Service, DC Gardner Trainers in Finance, 2014
Advance Communication Skills, Professionals for Human Resource Development, 2014
Oracle Database 11g, Administration Workshop I Release 2, Oracle University –Riyadh, 2013
MS SharePoint 2010 Configuration and Administration, New horizon Jeddah,2012
Project Management Professional (PMP), SAC for Training & Consulting,2009
Microsoft System Engineer, IT Corner
Microsoft System Administration, IT Corner
iMAL CSM Admin Training, Path Academy,2011
iMAL SADS Training, Path Academy,2011
iMAL IMAN Training, Path Academy,2011
Diploma in NGOs Project Management, CANDA GLOBAL CENTER CONSULTING and TRAINING (90 hours),2011-12
Diploma in Preparing Leaders, CANDA GLOBAL CENTER CONSULTING and TRAINING
(120 hours),2011-2012
3
APTITUDES AND SKILLS
Expert in Windows Server (2003/2008/2012) Administration and Troubleshooting.
Knowledge in Linux, Redhat, Ubuntu Server
Proficient in Networking Tools and Engineering.
Team-oriented and problem-solving attitude.
Ability to work with ideas and concepts under high pressure.
Self-discipline and good judgement.
Outstanding Customer service and interaction skills, with excellent verbal and written communications skills.
High Ability to be a team player and willingness to lend a hand with any project.
High level of Initiative and dedication.
Accuracy and attention to details with capability to prioritize and deputize.
Data Center facilities design and Implementation standard.
Technical Support of IT hardware –server, storage, network devices and Video Conference systems.
Installation configuration, configuration and operation of IT Monitoring Solution, Microsoft Configuration Centre and Symantec Antivirus.
Operation of backup software (IBM Crisite TBMR), hardware and media management
(IBM TSM).
Installation, configuration and operation of Job scheduling solution.
Providing the technical support for more than 240 users in head quarter, regional offices and Country Gateway offices remotely and on-sites
Administration for IT operations through problem resolution and process improvement.
Provide daily support and troubleshooting for test and production hardware and operations issues.
Deployment of automated processes to regain efficiencies complex task.
Troubleshooting complex problem for maintaining environments.
Balance work across multiple projects and priorities with overlapping schedules.
Handle high priority incident
Escalation Management – Technical, People and process escalation.
Able to think strategically to provide recommendation that align with organization and IT operations goals in a cost effective manner.
Review vulnerabilities and harden system according to that latest benchmarks
Ability to work with third party vendors, OEMs and Product suppliers. 4
Good Knowledge on Contact and SLAs
Team Lead skills and Project Management
Knowledge of MS office, Visio and Ms Project
Good Knowledge in ITIL Process
EMPLOYEMENT HISTORY
IT Specialist & Windows Server Administrator (July 2011 – Dec 2017) Riadaa Company for Marketing and Operation
“Project for Support & Maintenance for Islamic Corporation for the Development of the Private Sector (ICD), Jeddah, Saudi Arabia”
Achievements
o Assistance to upgrade SharePoint 2010 to SharePoint 2016 o Upgrade SharePoint service ver.3 to SharePoint 2010 Enterprise (that included create new environment and migration for data contents and users’ permission).
o Installation of Skype for business for more than 200 users & providing the training for end users.
o Implementation of Skype Premium accounts for all departments in ICD & providing the training for end users on video group call service and share desktop service.
o Implementation of Thomson Reuters Dealing System (Supervision on installation and configuration the Hardware and Network). o Conversion 8 windows server (Production) from physical server to virtual server on VMware Vsphere environment.
o Implementation Backup and recovery system (IBM Cristie Bare Machine Recovery software “TBMR”) on production servers and connected with IBM Tivoli Storage Manager (TSM).
o Supervision on Information Technology Project such as
coordination & Implementation of IT Infrastructure for Thiqah (IDB Group Business Forum)
Integration the UNIFIED Communication system between IDB Group and Thiqah
provide Advisory service for implementation of IT Infrastructure for Capitas Group
coordination & Implementation of Fax over IP Solution (RightFax)
coordination & Implementation of Hardware field for IBIS Project 5
Coordination & Implementation of Tandberg Video & Polycom Conference system (HDX9000/HDX700).
Coordination & Implementation of Avaya Conference for three meeting Room (TX7000/TX5000).
Implementation of Avaya Scopia Desktop in three meeting room for using it for HR interview and individual meeting.
Implementation of Training ROOM for IT Division
Implementation (hardware field) of HR Talent Management system
(Lumesse).
Upgrading the Vmware Vsphere from V 4.1 to V 5.5
Implementation of VMware VSphere V4.1 (Development and test environment).
o Prepare Request for Proposal for above ICD Projects o System Engineer for ICD Systems
o Prepare Policies and procedures for the followings:
Purchase Policies & Procedures
IT Service Desk Policies & procedures
Push mail Service Policies & procedures
Backup and restore Policies & Procedures
IT Security Policy
I'm working as IT Specialist, my main duties divided to three fields:
System Administrator for SharePoint 2010/2013/2016 1. Installation, Implementation, monitoring and maintenance of SharePoint farm supporting more than 240 users.
2. Integration of MS SharePoint 2010/2013/2016 with IBM lotus domino server v9 3. Managements & Maintenance for SharePoint Sites
4. Created a permission matrix for the user access 5. Monitoring SharePoint disk space usage through the built-in SharePoint reports for each site collection
6. Worked extensively with Central Administration portion to perform server reports, manage errors, logging, Web applications, site collections and optimizations.
7. Four types of Backup has been taken (SQL, STSADM, Share Point designer, Power shall and Central administration).
8. updating of content current sites collections
6
Helpdesk officer & System Administrator
1. Administrator for more than 13 windows servers (2003/20018/2012/2016), Blackberry servers (Bes5, Bes 10), RightFax and Vmware Vsphere server. 2. Administrator for Mailing lists on Lotus notes Domino Server 9.1 3. Administrator for ICD OU in Active Directory (Active Directory Users and Computers)
4. Administrator for ICD OU in IBM Domino Server
5. Granting the access and permission on the Shared Folder. 6. Managing the user and group on Blackberry servers. 7. Managing the user and group on RightFax Server
8. Installing, Configuring, creating new virtual server and managing VMware on Test Datacentre.
9. Managing ICD Virtual Servers on Production VMware Datacentre 10. Manage and follow up daily Backup (IBM Cristie- TMBR v 7.32) for production servers on IBM TSM
11. Managing and checking the overall server health, functionality and disk space usage.
12. Regular review of the events and messages reported in Event Viewer and Performance Monitor
13. Installing and configuring Windows Server 2003/2008/2012/2016. 14. Installing and configuring Linux Server (Redhat/Ubuntu/Oracle). 15. Installing and configuring Windows Clients 10/8/7/10 Ent edition 16. Installing and configuring Mac Pro
17. Installing, configuring and testing of new server hardware, software, LAN, and operating and system management systems; defining system and operational policies and procedures.
18. Installing, configuring and testing of new PC and Notebook for more than 240 users by using Image through Acronis system
19. Maintains computing environment by identifying system requirements; installing upgrades; monitoring System performance.
20. Installing and Configuring IBM lotus notes clients for staff 21. Installing and Configuring Lotus Traveller in Smart Phone / IPad /Tablet PC 22. Installing, managing, and Troubleshooting the Printer server and scanners/photocopiers machine
7
23. Administrator of inventory system for user's equipment's (PCs, Notebooks, Printers, cables, adapters, etc.)
24. Keeping inventory and facilitating repairs/replacements from suppliers 25. Transferring knowledge and technical expertise to other team members and end users
26. To produce installation guides, disaster recovery plan and to do rehearsal of disaster recovery from the backups on monthly basis to verify the backups. 27. Applying patches, service packs, and infrastructure updates. 28. Analysing system logs and identifying potential issues with computer systems. 29. Adding, removing, or updating user profile information, resetting passwords, etc 30. Remotely troubleshooting for staff in regional office /Country office through Deamware/ Goverlan
31. Daily troubleshooting of client computers /lotus notes clients’ /MS outlook / Local Printer
32. Worked on Red hat Enterprise /Ubuntu Linux System administration and troubleshooting.
33. Installing and configuring Oracle DB on Windows Server & Linux Server 34. Providing training to end users on the new applications & systems 35. Assisting in Managing IT Projects
36. Writing the request for proposal “RFP” & Evaluation Criteria 37. Assisting in Purchasing IT equipment.
Video Conferencing Technical Support Specialist
1. Administrator for Video Conference system (Polycom HDX7000 and HDX9000). 2. Administrator for Video Conference system (Avaya TX7000 and TX5000). 3. Administrator for Avaya Scopia Desktop system for Individual meeting 4. Preparing Video Conferences through video conference units and Skype for business application, WebEx, go meeting and Google video calls. 5. Testing the quality of connection for video conference. 6. Answering the technical and logistical questions pertaining to video conferencing and collaboration services.
7. providing real time troubleshooting support to all incoming / out coming calls 8. Interacting with Partners (Distance learning center) and Vendors (Cisco /FCS) to determine and resolving customer issues with equipment or network incidents. 9. Updating and recommend processes and procedure changes to better assist customers and resolve issues in an accurate and timely manner. 8
IT Specialist & Windows Server Administrator (Sep 2008 – July 2011) Mani Operation & Marketing Group
“Project for Support & Maintenance for Islamic Corporation for the Development of the Private Sector (ICD), Jeddah, Saudi Arabia”
System Administrator for SharePoint 2010/2013/2016 1. Installation, Implementation, monitoring and maintenance of SharePoint farm supporting more than 240 users.
2. Integration of MS SharePoint 2010/2013/2016 with IBM lotus domino server v9.
3. Managements & Maintenance for SharePoint Sites
4. Created a permission matrix for the user access 5. Monitoring SharePoint disk space usage through the built-in SharePoint reports for each site collection
6. Worked extensively with Central Administration portion to perform server reports, manage errors, logging, Web applications, site collections and optimizations.
7. Four types of Backup (SQL, STSADM, Share Point designer, Power shall and Central administration).
8. updating of content current sites collections
Helpdesk officer & System Administrator
9. Administrator for more than 13 windows servers (2003/20018/2012/2016), Blackberry servers (Bes5, Bes 10), RightFax and Vmware Vsphere server. 10. Administrator for Mailing lists on Lotus notes Domino Server 9.1 11. Administrator for ICD OU in Active Directory (Active Directory Users and Computers)
12. Administrator for ICD OU in IBM Domino Server
13. Granting the access and permission on the Shared Folder. 14. Managing the user and group on Blackberry servers. 15. Managing the user and group on RightFax Server 16. Installing, Configuring, creating new virtual server and managing VMware on Test Datacentre.
17. Managing ICD Virtual Servers on Production VMware Datacentre 18. Manage and follow up daily Backup (IBM Cristie- TMBR v 7.32) for 9
production servers on IBM TSM
19. Managing and checking the overall server health, functionality and disk space usage.
20. Regular review of the events and messages reported in Event Viewer and Performance Monitor
21. Installing and configuring Windows Server 2003/2008/2012/2016. 22. Installing and configuring Linux Server (Redhat/Ubuntu/Oracle). 23. Installing and configuring Windows Clients 10/8/7/10 Ent edition 24. Installing and configuring Mac Pro
25. Installing, configuring and testing of new server hardware, software, LAN, and operating and system management systems; defining system and operational policies and procedures.
26. Installing, configuring and testing of new PC and Notebook for more than 240 users by using Image through Acronis system
27. Maintains computing environment by identifying system requirements; installing upgrades; monitoring System performance. 28. Installing and Configuring IBM lotus notes clients for staff 29. Installing and Configuring Lotus Traveller in Smart Phone / IPad /Tablet PC 30. Installing, managing, and Troubleshooting the Printer server and scanners/photocopiers machine
31. Administrator of inventory system for user's equipment's (PCs, Notebooks, Printers, cables, adapters, etc.)
32. Keeping inventory and facilitating repairs/replacements from suppliers 33. Transferring knowledge and technical expertise to other team members and end users
34. To produce installation guides, disaster recovery plan and to do rehearsal of disaster recovery from the backups on monthly basis to verify the backups. 35. Applying patches, service packs, and infrastructure updates. 36. Analysing system logs and identifying potential issues with computer systems.
37. Adding, removing, or updating user profile information, resetting passwords, etc
38. Remotely troubleshooting for staff in regional office /Country office through Deamware/ Goverlan
39. Daily troubleshooting of client computers /lotus notes clients’ /MS outlook
/ Local Printer
40. Worked on Red hat Enterprise /Ubuntu Linux System administration and troubleshooting.
41. Installing and configuring Oracle DB on Windows Server & Linux Server 42. Providing training to end users on the new applications & systems 10
43. Assisting in Managing IT Projects
44. Writing the request for proposal “RFP” & Evaluation Criteria 45. Assisting in Purchasing IT equipment.
Video Conferencing Technical Support Specialist
1. Administrator for Video Conference system (Polycom HDX7000 and HDX9000).
2. Administrator for Video Conference system (Avaya TX7000 and TX5000). 3. Administrator for Avaya Scopia Desktop system for Individual meeting 4. Preparing Video Conferences through video conference units and Skype for business application, WebEx, go meeting and Google video calls. 5. Testing the quality of connection for video conference. 6. Answering the technical and logistical questions pertaining to video conferencing and collaboration services.
7. providing real time troubleshooting support to all incoming / out coming calls
8. Interacting with Partners (Distance learning center) and Vendors (Cisco
/FCS) to determine and resolving customer issues with equipment or network incidents.
9. Updating and recommend processes and procedure changes to better assist customers and resolve issues in an accurate and timely manner. Project Technical Supervisor on IT (Part Time) (Apr 2008 – Sep 2008) Advanced Generation Schools, Jeddah, Saudi Arabia
Tasks and Achievements
o Creating and implementing company's information management strategy by performing daily duties and processes.
o Oversees planning and implementation of all business information systems, such as sales, customer operations, and internal communications. o Directs the information strategy of the company based on forecasting information from senior management
o Explores new technologies for future planning and potential implementation. 11
Technical Support Engineer (May 2006 – Aug 2008)
AL Jeraisy Co for Computer & Communication Services
“Project for Support & Maintenance for National Commercial Bank – Main information Technology Centre), Jeddah, Saudi Arabia”
Achievements
o Delegation as an assist-project manager for NCB project. o Implemented AlAhli Takaful System project.
o Re-engineering server for NCB branched in Jeddah. o Upgrading anti-virus system in the NCB Main Information Technology Center.
Main Duties
o Prepare ISA Server and Configure it, Active Directory, windows 2003 / 2000 DNS, Exchange Server installation and configure it. o Enterprise level knowledge and experience with:
Trend Micro Antivirus
backup & Restore
HP server’s configuration.
DELL server’s configuration.
IBM server’s configuration.
Compaq server’s configuration.
DELL & HP & IBM PC's.
Windows Platforms.
Configuring Cisco Router & Switch.
Hardware Maintenance.
Network Management.
Administration & Troubleshooting.
Coordination between Customer and Main store and Workshop.
USE HP Open View System to Follow up Problem's
Solving Problem's Remotely by using Remote access 12
Computer Engineer (Nov 2005 – April 2006)
The International Prime Company for Plastic & Paper, Jeddah, Saudi Arabia
Main Duties
o Implement local area networks in the company.
o Manage Active Directory & Create user accounts and provide proper access to network.
o Implement Internet services in the network and provide Internet access to selected users.
o Planning network upgrade and network security & make Backup & Restore DATA.
o Define / network architecture.
o Implement remote access services.
o Execution of routine procedures like routine backups etc. o Hardware, System software, Operating Systems upgrades. o Developing policies & procedures.
o Monitor network security.
o Information technology Assets Inventory.
OTHER Technical SKILLS
Dealing with below systems:
IBM LOTUS NOTES client application/ Lotus domino server
Oracle Database 11g
MS SQL 2008
Microsoft Windows 2003/2008/2012 Server, SharePoint 2003/2010/2013/2016 & Client Windows XP/ Vista/7/8/10
Red hat Linux Operating system 6
Ubuntu Linux Operating system 16.2
Microsoft ISA Server 2003 & Exchange Server
Blackberry Enterprise server (Bes5 / Bes 10)
Antivirus Management ( Trend Micro – Norton Corp v10 / 11v/12 v )
VMware EX Sphere v4 /5.5/6 & Workstation & Virtual Machine
Acronis True Image Echo Enterprise Server 9.5.8115 /12
IBM TSM TBMR Cristie
Polycom & Tandberg Video Conference unit
Avaya Video Conference Unit
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Avaya Scopia Desktop
repair Printer's and Scanner & photocopier Machine
I have deep knowledge of Data Center Standard
I have knowledge of project management and IT service management
I have knowledge of vendor support procedures
I have knowledge of IT Asset management
I have Knowledge of IT standards and frameworks –ITIL
I have Knowledge of Project Management
I have Knowledge of Customer Service
I have Knowledge of Remote Support by using MS SCCM /Deamware
I have Knowledge of Remote Deployment Service for Clients O.S LANGUAGES
Arabic: Mother Tongue
English: Written, and Spoken
Contact this candidate