Customer Service Manager
Resume:
DAWN R AVERY
WILLIAMSBURG VA 23185
********@*****.***
SUMMARY: To hold a management position with an emphasis on leading a team to promote the growth of the company. I have extensive retail management experience and would like to bring that to a company that promotes customer service first.
EXPERIENCE:
HANESBRANDS INC January 2008-July 2016 June 2017-present Store Manager
Duties include: being responsible for all day to day activities of the store such as, opening and closing the store, creating deposits, balancing multiple tills, customer service, bra fitting, handling returns, processing catalog orders, exchanges and voided transactions, merchandising, executing floor moves and plan-o-grams, processing shipment, inventory, accounting, receiving, ordering, recruiting, hiring, training, HR issues up to and including termination, payroll, scheduling, setting daily goals for team members, completing reviews.
I managed the Williamsburg VA location from 2008-2016 and returned to the company in 2017 to open a new location in Norfolk VA where I am still employed. The Williamsburg location was a 2.2 million dollar store with an average of 17 employees and the Norfolk location is a 1 million dollar store with 9 employees.
MOVADO COMPANY STORE October 2016-June 2017 Store Manager
Duties included: being responsible for the day to day activities of the store, setting budgets for team members, breaking down and setting up store merchandise daily, customer presentations, handling returns and exchanges, processing register transactions, processing shipment, ordering supplies, inventory, scheduling, payroll, recruiting, interviewing, hiring, training.
DICK’S SPORTING GOODS July 2016-October 2016 Softlines Manager
Duties included: opening and closing the store, supervising a large team in different departments, creating deposits, balancing multiple tills, selling guns, completing background checks, completing returns and exchanges, processing stock, completing plan-o-grams and floor moves, merchandising, customer service, interviewing potential team members. This location was a 7 million dollar a year store with up to 40 employees.
LIZ CLAIBORNE INC December 2003-January 2008 Assistant Manager
Duties included: assisting in all aspects of managing the store, such as opening and closing the store, balancing tills, creating deposits, receiving, ordering, processing shipment, merchandising, executing floor moves and plan-o-grams, scheduling, payroll, interviewing and training new team members. This location was a 3.7 million dollar a year store with 20 team members. It went out of business in 2010.
REFERENCES:
Tanya Ricker 757-***-****
Susan Senay 941-***-****
Blanca Perez 702-***-****
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