Hamda Ali

KSA - Jeddah

T: 009**-***-*** ****

E: ac6ey1@r.postjobfree.com

PERSONAL SUMMARY

A well-presented professional with an organized disposition who is humble by nature and willing to do whatever is needed to support an office team. I have the ability to work harmoniously with both professional and non-professional personnel. I can undertake a range of functions to make sure the administrative activities within an organization run smoothly and is an energetic and passionate leader who can comfortably manage people, processes, and technology. Throughout her career I consistently demonstrated good judgment and can be relied upon to effectively carry out a range of administrative and clerical duties. Right now I'm looking for a suitable position with a company that wants to recruit talented and proven Administrators.

CAREER HISTORY

Sales Support Administrator – January 2010 - Present

Mohamed Yousuf Naghi & Brothers Group- L'Oreal Professional Products Division – Jeddah

Responsible for facilitating the smooth day to day administration of the division.

Duties;

Maintaining department records, including spreadsheets and databases that track sales and customers

Creating and maintaining sales contracts and agreements

Some bookkeeping, including team budgets and commission tracking

Setting appointments with prospects and clients

Research that supports the team, such as performing Internet searches for potential clients and gathering information that could be useful to the sales team when pitching a product or service

Expedite requests for rush orders and alter sales orders and shipping data as needed

Provide administrative assistance to executives and management team members as required

processing a high volume of product orders.

Checking prices and contracts are up to date.

Reporting monthly sales results to the sales team.

Taking phone calls from customers.

Communicating internally important feedback from customers.

Dealing with and responding to high volumes of emails

Prepare manger responses to routine memos, letters, or correspondence

Implementing time management strategies to control workload.

Coordinate online Internet and telephone conference calls.

Interviewing job applicants.

Customer Service Representative – September 2008 - November 2009

AL Marzouqy polyclinic - KSA – Jeddah

Manage large amounts of incoming calls

Build sustainable relationships and trust with patients through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle patients complaints, provide appropriate solutions and alternatives within the time limits

Contact insurance companies to verify coverage and benefits and provide doctors with feedback on coverage and copies

Assist patients in understanding how their insurance coverage works and calculate and present copies

Executive Personal Assistant – January 2008 – Augest2008

AL Daragah AL Momayzah for real state – KSA – Jeddah

Acting as a first point of contact: dealing with correspondence and phone calls

Managing diaries and organizing meetings and appointments

Booking and arranging travel, transport and accommodation

Reminding the manager/executive of important tasks and deadlines

Typing, and preparing reports, presentations

Managing databases and filing systems

KEY SKILLS AND COMPETENCIES

Professional

Knowledge of different methods of communication and able to make the most of each of them.

Ability to identify a subordinates strengths as well as weaknesses.

Able to deal with high volume workload.

Maintaining cashbooks for allocated bank accounts.

Proven ability to drive results, continuous improvement, and significant growth.

Great organizational skills with the ability to prioritize.

Can work in a team orientated environment.

Strong supervisory and leadership skill.

Personal

An outgoing, people oriented individual who is capable of wearing many different hats.

Strong desire and ability to deliver excellent customer service.

Always thinking up ways to improve current processes.

ACADEMIC QUALIFICATIONS

Omdurman Islamic University - bachelor degree in accounting - class 2012

Certification courses

PPS1, Professional sales skills

PPS2, Professional sales skills

interviewing skills

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