Chief Information Officer, Head of Digital Delivery
Resume:
Curriculum Vitae
Personal information
First Name and Surname
Eugenio (Eugi) Bartolo
*******.*******@*****.***
Website
http://eugibartolo.co.uk
Mobile
+44 (0-757*-******
Availability/start date
4 weeks notice (negotiable)
Personal statement
An ambitious and experienced digital leader, manager, mentor and coach specialised in helping global Organisations become more Agile, using lean thinking tools and practises to reduce waste and increase business value.
With a demonstrable past in managing globally diverse teams, multi-million-pound budgets and a proven track record for successful delivery of digital propositions and business transformation programmes, my skills and experience enable me to be highly effective in delivering high-quality solutions whilst facilitating organisational change.
Strong interest in new technologies and an extensive experience in different industries, such as Telecommunication, Retail, Healthcare, Transport and Media/Publishing.
I own and write the Agile Done Properly section for CIO.com and I write for ScrumAlliance.org.
Work experience
Dates (from – to)
May 2018 – current
Name of employer
Capital Economics – London, UK
Type of business and sector
Capital Economics is one of the leading independent economic research companies in the world. A team of more than 60 experienced economists provides award-winning macroeconomic, financial market and sectoral analysis, forecasts and consultancy, from offices in London, New York, Toronto, Sydney and Singapore.
On April 2018, fuelled by a significant private equity-based investment, CE’s board of directors has approved a digital transformation initiative to fundamentally revolutionise CE, with the appointment of an Interim CIO & Head of Digital Delivery, to help putting intelligence and technology at the heart of the business, by developing a digital strategy based on Lean and Agile methodologies involving the use of a completely new digital technical stack.
Occupation or position held
Interim Chief Information Officer and Head of Digital Delivery (Contract)
Responsibilities
Design and deliver a multi-phased Digital Transformation Programme consisting of multiple streams of work
Manage budgets and relationships with vendors of the new tech stack
Assemble off-shore development teams working on a brand-new website, metered paywall, Identity & Access Management, integrated with Salesforce CRM and new Single Customer View platform
Hire new permanent/contract resources to embed in the Teams
Act as interim CIO taking decisions on Architecture and Technology
Design the new Digital Strategy for Capital Economics, including the creation of new products and launch strategy
Dates (from – to)
April 2017 – April 2018
Name of employer
Private Equity International Media – London, UK
Type of business and sector
PEI, headquartered in London, New York and Hong Kong, serves 6,000 professional customers in more than 1,500 organisations across 80 countries, delivering market information, analysis and events exclusively for alternative asset finance and investment.
PEI has launched a £5m multi-phase programme to introduce a scalable, micro service-based platform comprising a single sign-on paywall and access management solution for all publications, automation of marketing using accurate customer information (facilitated by a Single Customer View) and an updated CRM that will act as the single source of truth.
Occupation or position held
Interim Chief Information Officer, Agile Coach, Programme Lead (Contract)
Achievements
Successfully designed and delivered, under 12 months, a Digital Transformation Programme consisting of multiple streams of work
Assembled 5 off-shore development teams working on 8 brand-new websites (e.g. Privateequityinternational.com), metered paywall, Identity & Access Management, a new CRM and Single Customer View
Hired new permanent/contract resources to embed in the Teams
Designed PEI’s new Digital Product Roadmap for the next 18 months, including the creation of new products and launch strategy, obtaining board approval for new budgets dedicated to on-going development
Acted as interim CIO taking decisions on Architecture and Technology roadmap, and representing Technology in PEI’s board
Defined PEI’s new Target Operating Model, putting technology at the heart of PEI’s business with the goal of generating more revenue with the help of intelligence and customers’ insights
Dates (from – to)
November 2015 – April 2017
Name of employer
The Economist Group – London, UK / New York, USA
Type of business and sector
The Economist Group is the leading source of analysis on international business and world affairs. CASE (Customer Access Subscription and E-commerce platform) is a £15m, data-driven project which aims to transform the subscription and commerce platforms of The Economist. The programme team is spread across London and New York offices with key partners spread across more countries.
Occupation or position held
Product / Delivery Manager (Contract)
Achievements
Successfully designed and delivered, under 18 months, a Digital Transformation Programme consisting of multiple streams of work
Assembled and nurtured 6 in and off-shore teams delivering the new global Subscriptions website integrated via Mulesoft ESB with the new CRM platform (ServiceCloud by Salesforce) and new Subscription Management platform (Zuora)
Hired new permanent/contract resources to embed in the Teams
Presented the delivered functionalities to the senior management (e.g. Chief Digital Officer, Chief Technology Officer, Chief Finance Officer)
Designed PEI’s new Digital Roadmap for the next 12 months and obtained board approval for budgets and commitment on on-going development
Defined the new Target Operating Model for The Economist Group, with focus on Customer Service and Subscription Management experts to drive a better Customer Experience to drive business value
Dates (from – to)
September – November 2015
Name of employer
Association of Train Operating Companies (ATOC) – London, UK
Type of business and sector
ATOC is a body that represents the 23 train operating companies that provide passenger services on the privatised British railway system. It owns the National Rail brand. ATOC is an unincorporated association owned by its members. It was set up by the train operators formed during privatisation of the railways under the Railways Act 1993.
Occupation or position held
Programme Lead / Lead Business Analyst (Contract) working on the delivery of a new system called NetSuite to replace the finance (CODA) and HR (HRPro) systems (details in Appendix)
Dates (from – to)
September 2014 – September 2015
Name of employer
Rail Settlement Plan (RSP, part of ATOC) – London, UK
Occupation or position held
Senior Business Analyst (Contract) working on Lennon Replacement, a programme that replaces the rail industry's apportionment and settlement system in the United Kingdom with leading edge cloud-based applications from several service providers (details in Appendix)
Dates (from – to)
July 2013 – August 2014
Name of employer
North Highland UK (formerly Qedis) – London, UK
Occupation or position held
Senior (Agile) Business Analyst, ScrumMaster, Agile Coach on different projects for clients like O2/Telefonica and Sainsbury’s (details in Appendix)
Dates (from – to)
April 2012 – June 2013
Name of employer
Alliance Boots – Nottingham, UK
Occupation or position held
Business Analyst on a large global IT healthcare cloud-based programme (new pharmacy management system), £28M with off-shore development teams (details in Appendix)
Dates (from – to)
June 2007 – April 2012
Name of employer
Telesys Srl – Bari, Italy
Occupation or position held
Product Owner and Agile Coach working in different web projects (details in Appendix)
Dates (from – to)
September 2004 – June 2007
Name of employer
Telesys Srl – Bari, Italy
Occupation or position held
System Analyst (details in Appendix)
Education and training
Date
June 2014
Name and type of provider
Scrum Alliance (Certificant ID: 333333)
Title of qualification awarded
Certified Scrum Professional®
Certified Scrum Product Owner®
Certified ScrumMaster®
Date
March 2013
Name and type of provider
British Computer Society (BCS)
Title of qualification awarded
ISEB – Certificate in modelling business processes
ISEB – Certificate in requirements engineering
ISEB – Practice certificate in Business Analysis
ISEB – Foundation certificate in Business Analysis
Date
April 2012
Name and type of provider
Università degli Studi di Bari, Italy - Facoltà di Scienze Matematiche, Fisiche, Naturali (Faculty of Mathematical, Physical and Natural Sciences)
Title of qualification awarded
Degree in Computer Science and Digital Communication
Level in national or international classification
First level Bachelor (2:1)
Date
March 2004
Name and type of provider
University of Cambridge (ESOL Examinations)
Title of qualification awarded
First Certificate in English (FCE)
Last revision: 04th May 2018
Appendix
Work experience
Dates (from – to)
September – November 2015
Name of employer
Association of Train Operating Companies (ATOC) – London, UK
Type of business and sector
ATOC is a body that represents the 23 train operating companies that provide passenger services on the privatised British railway system. It owns the National Rail brand. ATOC is an unincorporated association owned by its members. It was set up by the train operators formed during privatisation of the railways under the Railways Act 1993.
In August 2015 ATOC's Internal Project Board approved a new internal project to deliver a new system called NetSuite to replace the finance (CODA) and HR (HRPro) systems
Occupation or position held
Programme Lead / Lead Business Analyst (Contract)
Achievements
Defined the As-Is and To-Be business processes for all the areas of the new Finance and HR system (NetSuite), which required regular engagement with the Finance Director, Head of Operations and a number of representatives of the Department for Transport (DfT)
Designed the Product Roadmap to iteratively release functionalities
Produced process maps, data flow diagrams and other diagrams (using BPMN 2.0) to support the business and systems requirements
Reviewed and approved specification and design documentation provided by NetSuite to ensure business requirements, ATOC technical standards and principles were met
Dates (from – to)
September 2014 – September 2015
Name of employer
Rail Settlement Plan (RSP, part of ATOC) – London, UK
Type of business and sector
RSP is a company owned by the franchised passenger rail operators. It provides a range of common, largely IT based services to those operators including open access operators and third-party providers of information and retail services.
RSP launched Lennon Replacement, a programme to replace the rail industry's apportionment and settlement system in the United Kingdom with leading edge cloud-based applications from several service providers
Occupation or position held
Senior Business Analyst (Contract)
Achievements
Analysed business/systems requirements associated with the replacement system and acted as the expert for the Apportionment aspects of the business requirements
Defined the As-Is and To-Be business processes for the Apportionment, Data Warehouse and Reference Data areas of the system
Identified interdependencies between systems and determined the most cost effective and streamlined process, translated into To-Be processes and approved business requirements
Produced use cases, process maps, data flow diagrams and other diagrams (using BPMN 2.0) to support the business and systems requirements
Dates (from – to)
July 2013 – August 2014
Name of employer
North Highland UK (formerly Qedis) – London, UK
Type of business and sector
North Highland is a global Consulting company with a proven record of enabling great returns on clients’ investment. The service area “qBA” is a specialist offering within the Business Analysis Service line, providing a BA Managed Service to blue chip companies
Occupation or position held
Senior (Agile) Business Analyst / Agile Coach / ScrumMaster
Achievements
Assisted the Business in the production of business cases to quantify potential business benefits (in line with the clients’ operating models)
Defined and documented business requirements, ensuring the As-Is and To-Be processes are documented
Supporting the Business with User Acceptance Testing and establishing changes to operational processes
Project Management activities where necessary
Coached and mentored internal staff (incl. performance management)
Produced and delivered training courses (Agile, Project Management, BPMN) to Clients
Representative engagements at North Highland UK
O2/Telefonica (Slough / London, 11/2013 – 08/2014)
Connected Homes – the solution for smart home security and automation from O2/Telefonica, utilising a mobile app/web portal and a kit installed at a customer’s premise, generating data for customer insights
Main duties: Lead BA responsible for running workshops with business and technical stakeholders from AT&T US, Telefonica Spain, Telefonica UK and Mulesoft UK to understand the Business needs and undertake a technical assessment. Responsible for gathering high level requirements and modelling business processes using BPMN 2.0
Smart Metering Implementation Programme (SMIP) – a major national infrastructure project involving the roll out of 53m gas and electricity smart meters across the UK by 2020, generating data to be analysed by customers in a web portal, providing insights on their usage
Main duties: Lead BA in several work streams (Devices, Service Management, E2E). Responsible for gathering high level and detailed requirements, I have modelled business processes using UML and also implemented and maintained a requirements management tool using Microsoft SharePoint 2010. My main stakeholders have been internal (from Telefonica) and external (representatives from the Department of Energy and Climate Change and also suppliers, e.g. Arqiva)
Sainsbury’s (London, 07/2013 – 10/2013)
Ellsbury – a project concerned with the implementation of an online fulfilment centre, a store that only supports online grocery orders, i.e. a "dark store". This will be sited in Bromley-by-Bow, East London, and will create 375 jobs. The facility, due to open within the next few years, will cover 185,000 sq ft and serve 20,000 online customers a week
Main duties: Senior Business Analyst responsible for gathering high level requirements and modelling business processes using BPMN 2.0
Small Works – a project concerned with the improvements to the current GM products online platform, adopting an Agile way of working (first Agile project at Sainsbury's, using Scrum)
Main duties: ScrumMaster facilitating the Scrum activities with key stakeholders, Product Owner, Development Team (also off-shore); removing all the blockers or impediments in the Scrum team
Dates (from – to)
April 2012 – June 2013
Name of employer
Alliance Boots – Nottingham, UK
Type of business and sector
Alliance Boots is a leading international pharmacy-led health and beauty group delivering a range of products and services to customers in over 25 countries around the world
Occupation or position held
Business Analyst on a large global IT healthcare programme (new pharmacy management system), £28M with off-shore development teams
Achievements
Gathered deep understanding of the current pharmacy management system to determine the “must have” functionalities and features to implement in the new system
Defined complex algorithms for more efficient stock replenishment capabilities (via customer behavioural models)
Created business process models (using BPMN 2.0), UML use cases, and executed User Acceptance Testing
Documented functional and non-functional business requirements and business rules
Created user experience, system and technical guidelines
Dates (from – to)
September 2004 – April 2012
Name of employer
Telesys Srl – Bari, Italy
Type of business and sector
ICT consulting company that operates in the healthcare market. Telesys provides management consulting and project management, with specific experience in logistics and automation for distribution, supply chain and design of ICT solutions
Occupation or position held
Product Owner / Agile Coach (June 2007 – April 2012) for the following Web Products:
WebDPC – web platform for the provision of PHT drugs
WebCARE – web platform for the provision of repeat prescriptions
FrontEnd2 – web platform for stock ordering (pharmacies to suppliers)
Achievements
Assembled the Scrum Teams and coached/mentored them
Managed €3m budget and designed the Roadmaps for the Web Products
Created business process models (using BPMN 2.0), customer journeys, epics, user stories and wireframes to support the Scrum Teams
Occupation or position held
System Analyst (September 2004 – June 2007)
Achievements
Implemented solutions for the communication via the web between medicines suppliers and pharmacies
System specialist in web environment (e-commerce, e-health, etc.)
Engaged with hardware and software suppliers to identify the best solutions to implement to customers
Education and training
Date
April 2012
Name and type of provider
Università degli Studi di Bari, Italy - Facoltà di Scienze Matematiche, Fisiche, Naturali (Faculty of Mathematical, Physical and Natural Sciences)
Title of qualification awarded
Degree in Computer Science and Digital Communication
Principal subjects covered
Design, development and management of information systems and multimedia, with regard to a wide range of application domains, and in particular to the areas of publishing, television, advertising, communication, electronic commerce and digital training
Design, production and distribution of products and services and data transmission
Development of computer networks, distributed systems
Corporate and institutional training
Advice to businesses and public institutions
Level in national or international classification
First level Bachelor (2:1)
Technical skills and competencies
Expert in Programme and Project Management, with in-depth knowledge of Agile (Scrum, SAFe, BDD), Waterfall & PRINCE2 methodologies
Expert in modern CRM platforms (Salesforce, Microsoft Dynamics), Subscription Management (Zuora) and Enterprise Service Bus (Mulesoft)
Advanced knowledge of data-led insights through the analysis of customers’ data and trends (experience with Qlikview and Tableau)
Advanced user of requirements management tools and business process modelling tools (IBM Rational Requirements Composer / IBM Rational RequisitePro, Sparx Enterprise Architect, HP ALM, ARIS, Microsoft Visio)
Admin user of Agile management tools (JIRA, Confluence, VersionOne, Trello)
Advanced user of Content / Sales Management Systems (EzPublish, WordPress, Drupal, Joomla)
Social skills and competencies
Very well predisposed to teamwork, to the principle of mutual cooperation between equal parties part of it
As a privileged objective of social and associative life there is always the pursuit of empathy of those involved for a given project and the achievement of established goals
Organisational skills and competencies
Particular attention to issues of professional optimisation of timing and cost control in the field of Product Management and Development, Business Analysis, Agile / Waterfall Project Management and Delivery, Problem Solving
Languages
Italian
Fluent (mother tongue)
English
Full professional proficiency
Spanish
Basic
Hobbies and interests
I am a tennis enthusiast, although I used to be in the youth team of the football team of my city in Italy, Bari. I play the drums in a Queen tribute band and I like web design – I have created my band’s website and my personal website, which I’ve integrated to a CDN and to my own instance of Salesforce for Leads generation. Keen motorbiker despite the numerous speed cameras in London.
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