Filipina Arabic Speaker -Secretary

HAZEL CAMEROS RODRIGUEZ

Mobile : +971-********* l Email : *****.****@*****.***

Profile Summary

A competent professional with nearly 8 years of experience in customer services and human resource

Like to be part of your esteemed organization that will utilize my education, experience, and problem-solving skills.

Ability to speak and communicate Arabic language.

Key Skills

In-depth knowledge in the areas of:

Microsoft products (Word, Outlook, Excel etc.)

Customer Service

HIS System

Zimbra Mail

Employment Details

Front Office Executive

April.’2017 up to present – NMC-New Medical Center,Muroor Road Abu Dhabi,UAE

Job Responsibilities

Rotation Based

1.Main Reception

Report to the department in charge and manager

Greet patients in a warm and friendly manner

Provide patients for hospital services and schedules

Guide patients care,complaints, compliments and suggestions

Conduct surveys from inpatient and outpatient for customer satisfaction.

Reach daily quota and monthly KPI’s ( key performance Indicator )for acquired surveys

Conducts and guide patient for hospital tour and services.

Distribute gifts and token from the hospital to the newly born babies.

2.Outpatient/Inpatient Department

Report to the department in charge

Identify patients correctly in a warm manner and check patient appointments

Verify patients information and insurance cards validity and register them in the HIS system

Arrived patient in the technology system based of the hospital to register and provide patients information

Coordinates with the doctors and nurses with their daily appointments

Check Insurance Coverage of the patients if covered through provided eligibility portals

Coordinates with the insurance team provider for the assurance of patients eligibility status

Collect patients bill and records daily transactions of the department

Collect Birth Certificate requirements from the patients for verification and send to Medical records department

Attend regular meetings of the department

3.Call Center

Report to the department in charge

Received inbound and outbound calls

Attend patient call through hospital services and doctors appointment

Reschedules doctor’s appointment

Book appointments for the patients

Coordinate with all the departments of the hospital

Attend regular meetings of the department

Receptionist

February 25, 2015- March 27, 2017-Pinky Nails Spa, Tourist Club Branch, Abu Dhabi UAE

Greet customers in a warm and friendly manner

Check appointment of the customer and their services

Coordinate with nail technician staffs

Collect cash & credit bills from customer

Report to the manage for daily reports.

HR Officer

May 2010- June 2014-Amal Abdullah Group of Companies, Abdoun Amman, Jordan

Office Assistant

January 2008- March 2010 Diva Diamonds and Jewels, Mecca Mall Amman, Jordan

Accounting Clerk

April 2005- May 2006-Frewill Finance Corporation, Cagayan de Oro City, Philippines

Education / Certificates/Trainings

Highest Education

College Level

Bachelor of Arts in Mass Communication – Liceo de Cagayan University, Cagayan de Oro City, Philippines

June 2001- March 2005

Cardio Pulmonary Resuscitation CPR

Brightpoint Royal Women’s Hospital

August 29, 2017

Insurance Trainings (Thiqa,Daman,ADNIC, Oman etc.)

Brightpoint Royal Women Hospital

IT Skills /Qualifications

Well versed with MS Office (Word, Excel & Outlook)

Basic Math & Accounting

Good standard of IT and numeracy.

Excellent communication and interpersonal skills

Ability to work under pressure and to tight deadlines

Flexibility and strong customer focus

Hardworking, Honest and Responsible

Personal Details

Date of Birth: June 09, 1984

Nationality: Filipino

Marital Status: Married

Address: Abu Dhabi, UAE

Availability: One month after notice

Languages Known: Fluent in English, Arabic, Tagalog & Local Language

I hereby confirm that all above information is true and correct.

Hazel Cameros Rodriguez

Applicant

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