Program Manager

PROFESSIONAL SUMMARY

Creative, upbeat and innovative global project manager with a drive to succeed and make things happen. Excellent client and project management skills. Audience appropriate communications and presentation skills. If you need a project management warrior to drive quality and consistency in the delivery of your strategic initiatives, give me a call!

15+ years planning, executing and implementing business and technology services and solutions on-time, in-scope, in-budget, with high levels of customer satisfaction

Analyzing business intelligence and analytics to track and report status, correct variances, identify opportunities to improve delivery processes and identify new business opportunities

Building and leading high performing, cross-functional teams, creating a thriving work environment and driving multiple workstreams to deliver high quality solutions

Collaborating with business partners, executives, clients, stakeholders, and vendors to ensure alignment of goals, requirements, success criteria, change control, and governance

US Military (USMC): Leadership, Aviation Tech, Secret Clearance, Honorable Discharge

PROFESSIONAL HISTORY

Antique & Collectables Dec 2016 – Present

Small Business Owner

Manage operations, maintain product inventory, negotiate pricing with vendors and suppliers

Negotiate client sales, loss prevention, financial and budget management, profit & loss

CompuCom Associates, Los Angeles, CA Sept 2014 – Nov 2016

Project Executive (PMO)

Strategic account planning, business development, project management, operational excellence, continuous improvement, and governance of client solutions delivery

Established high performing PMO, providing the necessary support and tools to ensure solutions were being effectively designed, planned, directed, implemented, and supported

Gathered requirements, oversaw requirements analysis and design, and implemented appropriate delivery and support processes

Managed integrated PMO processes – client engagement, portfolio prioritization, contracts, statement of works, budget, workflow, schedule and scope, change control, and delivery

Employee management and development – managers, technical, and administrative

Analyzed business intelligence and analytics – monitored and reported status, identified and implemented initiatives to improve business processes and identify new business opportunities, decreasing cost by 10% and increasing revenue by 40%

The Walt Disney Company, Glendale, CA Apr 2006 – Sept 2014

Information Security Program Manager

Managed governance, risk and compliance for corporate IT security operations programs

Oversight of vendors performance and regulatory compliance (PCI, PII, HIPPA, SOX)

Led security assessment and remediation program for 350+ corporate legacy applications

Developed policies for vulnerability management and records information management

Business Relationship Manager

Worked with business and IT, leveraged enterprise architecture framework to map business operations to systems roadmap to align with business unit strategies

Managed business analysts and project managers, worked with business to understand requirements, deploy solutions, and develop business continuity and disaster recovery plans

Lockheed Martin, Edwards Air Force Base, CA Mar 2002 – Apr 2006

Senior Program Manager (PMO)

Strategic PMO planning, business development, project management, user satisfaction, operational excellence, continuous improvement, and governance for NASA service contract

Managed transformation to modernize telecommunications and information technology infrastructure, implemented service center, and redesigned critical support processes

Analyzed and reported on service performance and customer satisfaction and identified performance improvement initiatives resulting in a 30% reduction in IT service delivery and infrastructure incidents, and 20% reduction in calls to service center

Employee management and development – managers, technical, and administrative

Engaged with USAF and USMC to develop new business contract opportunities

AT&T Broadband, Denver, CO Jan 2000 – Sept 2001

Product Manager

Managed development of new products, including requirements, design, build, test and deployment of network and broadband management technologies and products

Developed product roadmaps and lifecycle processes, beta testing and market readiness

Implemented continual service improvements using six-sigma and statistical process control resulting in 30% performance improvement for key product offerings

EDUCATION/TRAINING

Agile, Scrum, Agile Product Manager, Agile User Stories, Cybersecurity, Lean Six Sigma, Data Governance, UX Design, Business Case, Project Management of Government Projects

Project Management – Master Certificate, George Washington University (PMP Curriculum)

ITIL V3 Foundations, Kaizen

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