Customer Service Manager
Resume:
Jennifer L. Gardner
Katy, TX *7449
Objective:
I am an accomplished, seasoned professional with demonstrated ability to deliver mission-critical results and deadlines. I seek stability in a professional environment that will appreciate my loyalty and dedication - that will allow me to display my positive, professional disposition for longevity. My versatility allows me to articulate my passion and enthusiasm while my qualified skills and experience segregates me among other candidates.
Thank you kindly,
Jennifer Gardner
**************@*****.***
Cintas Fire Protection
Houston, TX 77041
National Account Coordinator - Jan. 2015- 2017
* Spearheaded a New National Account Process to Improve Workflow Reporting to GM.
* Oversee all Paperwork to ensure Proper Coding and Signature- submit to Various Portals.
* Reduced the Number of Outstanding Works Orders to avoid Escalations-Cancellations.
* Manual Billing of Work Orders not Processed by the PRC's- Credits and Rebills.
* Daily Deposits and Reconciliations of Cash and Credit Card Payments.
* Created Numerous Working Excel Spreadsheets for Partners and Management.
* Developed Intense Ongoing Outlook Calendar for Alarm and Kitchen Tech- Scheduler.
* Support to 10+ Technicians while in the Field with Pricing and Customer Service and New Accounts.
Blake's BBQ and Burgers
Houston, TX 77063
Catering Manager Jan 1997- Current
* Generated Inventory and Cost Control Reports for President.
* Implemented Delivery Service and Contacts with 3rd Party and Significantly Increased Revenue.
* Over-Satisfied all Customer Complaints/ Concerns and Launched VIP Program.
* Designed Menu and Modified Selections According to Popularity and Requests.
* Processed Payroll, Month/ Year End Closings, W-9's and Taxes.
* Catering and Event Planning from 2-10,000- Set-Up- Serve and Breakdown.
* Managed Staff and Restaurant along with Staff for Ongoing Success for another 32 years.
Accomplishments-
* Key Component in Passing 2016 Internal Corporate Audit-- Cintas
* Promoted from Core accounts to National Accounts.-- Cintas
* Served FBI, Bomb Squad and Athletes during Super Bowl XXXVIII.-- Blake's
* Awarded KISD and KISD Lunch Contracts.-- Blake's
* Introduced and Achieved City, State and Minority Contracts. -- Blake'
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