Customer Service Assistant
Resume:
q
Andrew Cohen
Mobile: 075********
Email: ****************@*****.***
PERSONAL PROFILE
An adaptable, resourceful and enthusiastic accounts assistant with extensive experience of assuming high levels of responsibility for the monitoring and reconciling of company accounts. A strong communicator with excellent interpersonal skills, who is equally capable of approaching a project as a team member as he is on his own initiative. Adept at SAGE 200 reporting procedures and the production of monthly management accounts. A willing and conscientious colleague who strives to achieve maximum results and performance levels even within highly pressurised situations.
KEY SKILLS / ACHIEVEMENTS
Good extensive knowledge of Excel spread sheets
Extensive experience of inputting invoices onto Quick books/Sage 200 system
Excellent customer service and communication skills.
Ability to handle large volumes of work, even when under pressure
Ability to approach and achieve targets on a teamwork or self-motivated framework
A flexible, can-do approach and excellent problem-solving skills
Very good IT skills: Word, outlook, Internet
WORK HISTORY
December 2016 - Present
Actively seeking employment in the Accounting and Administration sectors.
July 2016 – December 2016
Administrator/Accounts Assistant
Jhetam Associates Ltd., South Woodford E18
Scanning, cutting,filing and emailing documents to clients
Scanning and cutting to relevant client’s folder signed tax returns
Preparing and composing correspondence to hmrc re penalty appeals and similar issues
Post office and banking procedures
Administrative and office duties, as requested and including lapsed insurance issues
July 2014 – July 2016
Actively seeking employment in the Accounting and Administration sectors.
April 2014 – June 2014
Recycling Operative
Bromley By Bow
Working on the conveyor belt at waste plant
Sorting waste and removing non-recyclable items
August 2013 – March 2014
Actively seeking employment in the Accounting and Administration sectors.
May 2012 – August 2013
Accounts Assistant
Eastgate Resources Ltd, Tottenham
Assisting the Accounts and Tax manager in a variety of business roles
Reconciling petty cash
Balancing sheet reconciliations
Salary entry and reconciliation
Assisting internal/external auditors with queries
Assisting with sales / purchase ledger duties, cash books and payroll
Communicating clearly and effectively with the accounts team
Monthly / quarterly management accounts preparation.
August 2010 – May 2012
Self Employed Accounts
Andrew Cohen
Dealing with statutory returns
Resolution of invoice queries, including credits
Assisting with sales / purchase ledger duties, cash books and payroll
Monthly / quarterly management accounts preparation
Assisting in the preparation of year end accounts for clients
March 1983 – August 2010
Accounts Clerk
Jack Cohen
TRAINING EXPERIENCE
BTEC L1 Certificate in Principles of Business Administration
City and Guilds L1 Certificate in Retail Knowledge
IT Level 2
IT Level 1
Learndirect Centre llford
Learndirect Centre Ilford
Learndirect Centre Ilford Learndirect Centre Ilford
January 2018/
February 2018
January 2018
December 2017
November 2017
City and Guilds EL3 Certificate in Introduction to Customer Service
Learndirect Centre Ilford
October 2017
AAT Level 1 incorporating Sage 50
Barking Learning Centre/College
September 2015 - November 2015
CEO Training
APCOA, Southwark
July 2015
Personal Development Programme in CV and cover letter writing to enhance employment and back to work skills
Salvation Army, Ilford
March 2015 - April 2015
BEC National Diploma, Accounting O Level
Loughton College
Loughton College
1980-1982
1982
BEC General Diploma
Loughton College
1979-1980
Maths and English O Levels
Loughton College
1978-1979
INTERESTS
Walking and Social Activities with friends
References Available Upon Request
Contact this candidate