Back Office Executive,Junior Accountant

SAHANA LAKSHMI M

Dubai, United Arab Emirates

Mob: +971 055-***-**** – ***********@*****.***

PROFESSIONAL SUMMARY Skilled back office executive with experience in the banking industry. Familiar with MS Office tools, Tally 7.2 & Tally ERP9. Possess a strong commitment to quality customer service coupled with good communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions. SKILLS

• Best in Commitments • Knowledge in MS Office Tools

• Fast learner • Knowledge of Tally ERP9

• Attention to detail • Good Communication Skills

WORK HISTORY 29/03/2013 to 12/08/2016 Back Office Executive

Citibank N.A. – Mumbai, India

• Accessed computerised financial information to answer questions relating to specific accounts.

• Provided operational support to Higher Level Management by completing given task on time.

• Reduced volume of follow up on post transaction queries by providing accurate details to clients.

• Reduced complaints from clients regarding delay in response by providing required statements and reports on standing instruction on beginning of every month.

• Received appreciation from higher level as "Star Performer" for completing assigned work rapidly and efficiently.

• Assisted senior to analyse and increase efficiency & accuracy in customer satisfaction.

• Received appreciation from clients for resolving problems and quickly processing transactions.

EDUCATION 2012 Bachelors of Commerce (Banking & Insurance)

Thakur College of Science and Commerce – Mumbai MH CERTIFICATIONS

• Completed Tally ERP9 from NIIT Academy in the year 2018.

• Completed Tally 7.2 from Maharashtra Business Training Board in the year 2009.

LANGUAGES KNOWN

• English

• Hindi

• Tamil

• Marathi

PERSONAL DETAILS Name : M.Sahana Lakshmi

Husband's Name : Mr. Muthukumar

Date of birth : 10th April 1992

Nationality : Indian

Marital Status : Married

Hobbies : Listening to music

I do hereby declare that the information furnished above is true to the best of my knowledge. Place : Dubai

Date : (M.SAHANA LAKSHMI)

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