Human Resource Customer Service

Laurie M. Davis, SPHR, SHRM-SCP

407-***-**** ********@*****.***

Experienced Human Resource Professional with a specific emphasis on operational strategic development, education, and financial management. Proven managerial and leadership skills that have taken large and small teams through change and growth to a successful outcome.

Proven Leadership Organizational Development

Knowledgeable on HR Challenges Talent Management

Strategic Implementation Innovative Recruiting systems

Compensation/Employee Benefits Increased Retention

Payroll Management HRIS and HRMS systems

State and Federal Regulations EEOC/SAFETY/OSHA

Professional Experience

HR Dynamic Solutions, A Consulting Firm

Laurie M. Davis – Human Resource Consultant Presently Employed

SME – Subject Matter Expert on HR needs and topics

Human Relations Strategic Solutions - HRSS Presently Employed

Human Resources Consultant

Cocoa, Florida

Started on 5/2013 – to Present

A full service HR consulting services including recruiting, strategic business solutions through coaching, training and people development. Team - Leader of the HR -4- Hire program. HR-4-Hire is a complete HR program providing services to small employer groups, covering all topics related to Human Resources.

Senior Human Resource Manager, EMF, Inc. July 2015-Aug 2017

Merritt Island, Florida

Hired to create and establish a human resources division for a growing privately owned company. Designed and implemented policies and procedures for all human resources related functions, including but not limited to writing programs for compliance with the EEOC, FLSA, FCRA, and Affirmative Action for our government contracts. Additional accomplishments included:

Recruited top talent for company expansion, increasing the employee base by 42%.

Implemented a HRIS system to maximize the efficiency of the HR division.

Developed and conducted training programs to coach new managers on best practices in human resources management.

Created a company newsletter “ The Heavy Metal Grind”.

Enhanced company website to include a career section with job descriptions and direct interviewing and hiring components

Whole Foods Market Oct. 2007-July 2012

Winter Park, Florida

Leader of a 27 Million dollar a year sales producer, delivered a unique customer service experience in an organic-food-focused market, mentored and educated more then 180 team members.

Developed customer focus groups to analysis customer needs. These focus groups were so successful they were implemented throughout the region. The store was ranked as one of the top P&L for net income each year in the Southeast Region.

Trainer of Education and workshop classes to small and large employee base. Developer of the Customer Service Round Table Meeting format, using my model as the test pilot that rolled out to the entire region and company.

Rowe’s Supermarkets, Jacksonville, Florida May 2005-Oct. 2007

Vice President of Human Resources and Operations

Rowe’s supermarket was a start-up company allowing me the opportunity to create a new HR program designed specifically with the company vision for growth and service for over 600 associates.

Successfully converted over 400 former Albertson’s associates into the Rowe’s culture. Designed and developed a Human Resource department for over 600 associates. Held role of company Fiduciary and Trustee. Designed Payroll systems, handbook, HR practices and procedures. Drove sales using enhanced customer service programs.

Winn- Dixie/Save Rite Grocery Stores- January 2002 to May 2005

Started as a District Manager over a 13 Store district in Atlanta, Georgia

Promoted to Sales Development Manager over Mississippi, Georgia and Florida, and able to successful increase sales in underperforming areas, through training and development of store personnel and Managers.

Final Position was a Sales Development Regional Leader of the State of Florida with 132 locations. Achieved double-digit increases in sales over last year, reduced turn over, and increased profitability. Development of managerial training programs to successfully promote key managers into positions.

Award winning Programs for sales contests and remodel projects of older stores.

Education:

Bachelors of Science in Business Administration, University of Phoenix

Industry Management, University of Southern California

Senior Human Resource Certification Program, University of North Florida- SPHR

Certified SHRM Senior Certified Professional – SHRM-SCP

Western Association of Food Chains Scholarship

Masters of Human Resources, Florida Institute of Technology – Currently Enrolled

Community Service:

President of the Space Coast Human Resource Association, Current

HR Florida State Council Member, Current

Marketing Chair for the Space Coast Human Resource Annual Conference

Speaker at the Jacksonville HR Conference

Board member of the Women in Defense

Work Well Winter Park Committee

Kroger Community Service Award, American Cancer Society

Developer of the Soft Skills Program through Career Source Brevard

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