Andrew P. Watson

Mobile: 214-***-****

ac6ety@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced professional with skills in all aspects of complex hardware and software systems. History of acting as change agent for cost reduction, process automation, and improvement. Expert in problem solving and troubleshooting.

PROFESSIONAL EXPERIENCE

BluChip Solutions (2018)

Communications Specialist (2018)

Responsible for creation and delivery of Knowledge Base articles in support of Enterprise IT team. Developed onboarding documentation for new hires. Worked with team to deliver internal communications across the Penn State University system.

Ribbon Communications (2012-2018)

New Product Introduction Program Manager (2016-2018)

Leader of integrated product teams for hardware and software introduction. Drove the introduction of a new hardware platform across the company, coordinating with downstream teams to ensure hardware was available within 20 applications’ introduction timeline. Developed corporate-level communication plan for timing of each application and configuration to be used by all employees. Streamlined hardware deliverables list to ensure all teams had accurate expectations for their deliverables and dependencies. Led activities in margin improvement and cost reduction for installation, ordering, and repair.

Documentation Project Manager (2012 – 2018)

Delivery of customer documentation for multiple products and releases. Quickly adapted team composition to meet program requirements. Delivered a variety of administrative and end user documents to meet customer needs, focusing on streamlining information for usability. Worked with internal and external teams to create new customer documentation portal. Implemented delivery of online documentation tools. Developed a methodology for documentation delivery in Agile process, used as a best practice company-wide; selected to present findings at technical communication conference.

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Ericsson (2010-2012)

Technical Writer III (2010 – 2012)

Responsible for design, development, and maintenance of the technical documentation for a variety of products. Member of global team that defined corporate-wide authoring standards. Routinely interfaced with design teams during Agile projects to ensure documents are delivered in tandem with software functionality.

Nortel Networks (2000-2009)

Senior Information Developer and Technical Information Architect (2007-2009)

Managed the architecture, implementation, and delivery of CDMA and CVoIP upgrade documents and IMS documentation. Worked directly with customers in their labs and during visits to Nortel site. Managed multiple product releases, analyzing feature impacts to Nortel documentation. Led multiple activities in streamlining existing documents with a focus on simplification and content reuse.

Project Manager (2006-2007)

Responsible for the project management of upgrades documentation, and served as first line of documentation contact for Sprint account team. Additional responsibilities included the management a team of 5 contract resources and mentorship of 2 new graduate team members.

Senior Information Developer (2001-2006)

Developed and managed a suite of solution-level documents describing Carrier Voice over IP network solutions. Focused on content reuse and modularity. Interfaced regularly with other writers to ensure writing was consistent across multiple products.

Information Developer (2000-2001)

Responsible for the development of a variety of documents describing carrier grade switching products.

EDUCATION

Southern Polytechnic State University, Master of Science, Information Design and Communication, 2012

Texas A&M University, Bachelor of Science, Computer Science, Marketing Minor, 1999

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