Manager Employee Relations and human resources

Aneilia McDermott

**-** **** ******, ***. A*, Astoria, NY 11103 • 978-***-**** • *******.*********@*****.*** Education

Experience

Awards

Skills

New York University – Bachelor of Science in Hotel and Tourism Management January 2008

Arlo NoMad Hotel, New York, NY

People Services Manager September 2016 – June 2018

•Part of opening team for Arlo SoHo and Arlo NoMad. Reported directly to Corporate Director of People Services. Boutique micro hotels with a focus on providing luxury-level service.

•Full cycle recruitment of all positions – hourly and managerial in Customer Service, Sales, and Finance positions.

•Represented company for all college relations recruitment initiatives for Arlo Hotels.

•Conducted instructor led on-site culture and brand training, new hire orientation and compliance training.

•Assisted with employee relations and investigations, employee recognition and communication. Worked with employees on understanding benefit packages.

•Created employee onboarding guide – orientation, brand introduction, guidelines.

•Rolled out cross property recognition program, created weekly recognition email program and online social media recognition.

The Westin St. Francis San Francisco on Union Square, San Francisco, CA Human Resources Manager September 2013 – August 2016

•Human Resources Manager in an 1159 room property with 730 full-time employees and 200 on-call employees. Report to Area Director of Human Resources for Northern California and Los Angeles.

•Full cycle recruitment of all positions – union, non-union and managerial. Lead new hires through sourcing to onboarding.

•Assisted with employee relations and investigations, employee recognition and communication. Work with employees on understanding benefit packages.

•Administrator for employee training website and online employee portal. Handle all employee events and celebrations, recognition, newsletters, flyers and other tools.

•Assist with payroll for on-call employees in ADP and Employee information in HRIS system - SAP.

•Source outside vendors for department needs in recruitment, events and other opportunities.

•University Recruitment Representative: On Campus recruitment and interviewing for Manager in Training, Intern and Extern roles.

Sheraton Grand Sacramento, Sacramento, CA

Housekeeping Manager August 2010 - September 2013

Front Office Manager September 2008 - August 2010

Starwood Hotels Manager in Training January 2008 – September 2008

Responsible for ensuring guest satisfaction at a 503, Four Diamond, full service hotel.

Oversaw a department of 56 associates. Created weekly schedule, maintained payroll, ordering and inventory. Hired, trained and monitored all associate performance.

Recruited and trained three new supervisors and fifteen room attendants in time there.

Interviewed, hired, trained, coached and counseled individuals within department.

Responsible for department payroll, incentive pay and ensuring associates are meeting cash handling policy requirements while at Front Desk.

•Best in Class Starvoice Award from Starwood Hotels and Resorts - 2012

•Manager of the Year at Sheraton Grand Sacramento - 2012

•Manager of the Quarter at Sheraton Grand Sacramento – Q3 2011, Q4 2012, Q3 2014

•Gunter Stanius Outstanding Service Award at Sheraton Grand Sacramento - 2011

• SAP • ADP Total Source • Microsoft Office Tools • G Suite for Business • Concur •

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