SUMMARY

Energetic Project Manager with excellent trajectory achieving corporate goals and meeting customer objectives by delivering software and product development projects on time and under budget.

Excellent track records ensuring projects are planned, executed, and managed in accordance with company policy.

Managed projects from inception to closure securing successful new product introduction launch.

Methodology Summary

Project Management Body of Knowledge (PMBOK)

Agile System Development Life Cycle (SDLC)

Portfolio Management-Project Management Office (PM-PMO)

Earned Value Management System (EVMS)

Six Sigma Define Measure Analyze Improve Control (DMAIC)

PROFESSIONAL EXPERIENCE

NEC America- Retail Division Jun 2017 – Jul 2018

Implementation Senior Project Manager

Managed large-scale Software Development projects for the retail industry.

Responsible for managing the development and implementation of activities to meet organizational goals, and cost objectives.

Planned, administered, and monitored processes and procedures implementation according to budget.

Developed schedules and manpower requirements for assigned projects. Selected, developed, and evaluated personnel to ensure the efficient operation of the function.

Identified issues and risks early and developed mitigation plans.

Facilitated requirements gathering, defined Project Scope in collaboration with customer to support client business process and identified opportunities for improvement.

Develop detailed project plans and supported change management initiatives.

Monitored and controlled project schedule, scope, quality and cost.

Managed cross-functional teams for effective project execution and communications with client during the project.

Effectively presented project status to client and senior management.

CommScope Jul 2016 – Jun 2017

Engineering Project Manager

Managed projects in America, Mexico, Brazil, China, Belgium, and Australia.

Managed high-profile product development and introduction projects for global telecommunication markets.

Organized and managed international cross-functional activities, worked with procurement and manufacturing departments, interacted with supply chain management, country’s regulation and compliance assurance teams.

Interfaced with international product managers and sales teams to obtain customer requirements, worked with engineering team to identify activities to meet expectation and deliver cutting edge solutions.

Managed global cost reduction projects aligning operational and financial excellence by applying Six Sigma Methodologies achieving significant cost reduction.

Samsung Telecommunications America Oct 1994 – Jan 2015

Implementation Project Manager - Business Planning II Jan 2008 – Jan 2015

Evaluated Samsung’s new global Partner Relationship Management. Develop and implement new digital applications.

Worked with the development team to align portal features to North America’s requirements.

Launched the application on time with other 46 countries.

Improved sales close ratio by creating a new lead nurturing application.

Managed all phases of transition project from local SAP to global SAP-GERP system standardizing company processes and providing real-time data visibility to HQ office in Korea.

Deployed new system on time and within budget contributing to increase financial efficiencies by 7%.

Collaborated with cross-functional teams: product, marketing, sales, finance, and top management, to identify and resolve complex project issues and managed projects risks. Implemented new processes and procedures through an online payment solution reducing payment processing time from 5 days to 1, improving AP and cash flow.

Managed and negotiated the Customer Care and Technical Support transition project to an outsourcing company.

Reduced operational costs, improved quality of service, increased customer satisfaction, and expedited issue resolution by 25%.

Designed and established project communication strategy to drive team participation, minimizing remote location challenges, and cultural differences.

Produced weekly report to senior executives and stakeholders in North America and Asia.

Planned and established processes for enterprise distribution model.

Managed the implementation of new business practices and integrated systems to support new account requirements.

Assessed, managed implementation and launched an Online Portal to process Software License Orders, re-aligning resources within the Customer Care team and reducing processing time by 50%.

Anticipated, identified, documented and managed key customer requisitions, proposed and drove appropriate development, testing, and implementations plan to ensure customer satisfaction.

Prepared project dashboards and communicated progress clearly across organizational boundaries and levels from individual contributors to senior executives and customer network.

Implementation Project Manager - Business Planning I Jan 2003 – Jan 2008

Implemented Samsung’s e-commerce solution and automated processes from conception to deployment.

Managed key business projects to support company initiatives and achieved corporate goals.

Managed the implementation of a business portal, Global Samsung Business Network (GSBN), collaborating with Headquarters’ web developers in Korea and Subject Matter Experts (SME) in USA.

Launched all business portal features including e-commerce, online payment, order status, inventory availability, print invoices, review account receivables status, and process on-line payments.

Established live system interface between GSBN and SAP providing real-time data.

Project launched on time and within budget.

Trained and launched GSBN internally and to 1,500+ customers through webinars and on-site training.

Increased customer satisfaction by expediting order processing, displaying inventory availability.

Managed company relocation from Miami, FL to Dallas, TX.

Trained and recruited Order Management and National Accounts teams.

Implemented a 2-Tier Distribution model, modifying SAP transactions to support new customer requirements.

Senior Business Analyst Jan 1998 – Jan 2003

Reviewed financial impact of major business decisions and process changes.

Measured key activities and provided recommendations to grow revenue and increase profitability.

Researched and collected market data and analyzed industry trends.

Created and presented strategic initiatives to management.

Designed National Accounts program targeted to large corporations.

Achieved 20% growth in Sales in first year.

Realigned Sales Territories and annual quotas based on market potential using aggregated consumption and Buying Power Index (BPI) statistics.

Monitored Sales team’s performance allocating program resources as required.

Identified business opportunities in Canada and extended market coverage to increase sales.

Established new warehouse in California to increase market presence, increasing Sales by 35%.

Built contacts and cultivated strong relationships with industry analysts to better understand market trends and competitor’s strengths and weaknesses.

Marketing Analyst Oct 1994 – Jan 1997

Gathered market research and provided insights regarding industry trends, competitors, and vertical market opportunities.

Translated complex data into simplified information to key decision makers.

Analyzed and evaluated distribution model and made recommendations to improve market presence. Identified market segments with highest penetration rate.

Provided information to management to develop new marketing strategy.

Gathered pricing information and identified pricing positioning.

Built special promotions and product bundles to improve price competitiveness.

Performed market research and developed a business plan to open an office in Mexico City.

Hired and trained employees.

Setup a Custom Authorized Warehouse reducing delivery time and improving cash flow by paying import duties once products were sold. Reached $1MM in sales the first year.

Controlled marketing budget and reduced printing costs by coordinating multiple print jobs.

Special Accomplishments

Silver Recognition Awards, Software License Management System Implementation, 2014

Bronze Recognition Award, Cost Reduction, 2011

Leadership Development Conference, Princeton University, Member of Business Simulation winning team, 2011

President’s Recognition for implementing Global SAP System, 2009

President’s Award for implementing and launching GSBN customer portal, 2006

IT Symposium Award for Best Business Practice for the Online Payment System Interface between Global Portal and SAP, Seoul, Korea, 2006

HQ Global Management Course, Seoul, Korea, 2004

HQ Global Management Course, Seoul, Korea, 2000

Employee of the Year, 1996

PROFESSIONAL ORGANIZATIONS

Project Management Institute

Lean Six Sigma

LANGUAGES

Spanish: Native Speaker

Portuguese: Working Proficiency

EDUCATION/CERTIFICATIONS

Master of Science in Management (MSM), North Carolina State University

Bachelor of Science (BS) in Accounting, Garcilazo University, Lima-Peru

Six Sigma Black Belt (SSBB)

Project Management Institute (PMI) Candidate for Project Manager Professional (PMP) Certification

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