Manager Customer Service
Resume:
**** ******** **. • CLYDE, MI *****
PHONE 810-***-**** • E-MAIL ***.*******@*****.***
ANGELA I BRENNAN
OBJECTIVE
A challenging career in a financial environment where my administrative experience, motivation and commitment to excellence will be utilized and advanced.
SUMMARY OF QUALIFICATIONS
Strong communication skills, with excellent writing and editing skills.
Regularly set and achieved clear, measurable goals and deadlines.
Effective and efficient working, both collaboratively as well as independently, in stressful settings.
Superior organizational skills and unremitting attention to detail.
Flexible in a dynamic environment, applying a variety of strategies to attain goals.
Over twenty years of administrative experience including data entry.
Well developed managerial abilities.
Fluent in written and spoken Polish.
PROFESSIONAL EXPERIENCE
May 08 – Present Credit Union ONE Macomb, MI
Assistant Branch Manager
Directly supervise twelve employees, assigning work, answering questions, solving problems, helping with complex transactions.
Creating Branch schedule thru FMSI system.
Creating quarterly Saturday roster for the entire Credit Union.
Promotes and sells products that will best fit member’s needs.
Accepts and closes on various types of loan applications.
Performs various types of account opening and servicing.
Completes daily ATM balancing.
Addresses and resolves any member needs and concerns.
Coaching and encouraging employees in the development of individual and team goals thru Integrity Solutions systems.
Performs monthly audits, maintains superior knowledge of all operational process and procedures.
Nov 04 - July 07 Central Macomb Community Credit Union Mt.Clemens, MI
Assistant Manager
Directly supervised the activities of the entire teller line, assigning work, answering questions, solving problems, helping with complex transactions, and member problems.
Ordered and maintained cash, accepted and verified incoming and outgoing cash shipments from Federal Reserve.
Created schedules for entire Member Service Department.
Conducted evaluations, training, and was responsible for disciplinary action of the entire teller line.
Prepared payroll on bi-weekly basis.
Made decisions that were in the best interest of the credit union and members on questionable circumstances.
July 02-Nov 04 Flagstar Bank Warren, MI
Assistant Manager
Serviced customer’s needs, including complaints and problem resolving.
Expedited communication between upper management and personnel.
Coached and encouraged employees in the development of individual and team goals.
Sold products and services as to best meet the needs of the customer.
Compiled and maintained records of business transactions and office activities.
Assisted subordinates and managers in identifying and resolving problems.
Preformed loan servicing, including accepting applications, review, data entry, and closed various types of loans.
Opened and closed personal and business accounts.
Dec 99 – Feb 02 Industrial Machine Products Oxford, MI
Inventory Manager
Complied and maintained records of quantity, type, and value material, equipment, merchandise and supplies in stock.
Computed inventory balance, price, and cost.
Maintained inventory of materials, equipment, merchandise, and supplies in stock.
Investigated and reported discrepancies within inventory.
Recommended inspections of defective and unusable items.
Feb 99 – Dec 99 Franklin Bank Southfield, MI
Customer Service Representative
Processed teller transactions.
Opened and closed accounts.
Removed and processed deposits from automated teller machines and night depository.
Accepted utility bills and loans payments.
Explained, promoted, and sold products and services.
Ordered daily supply of cash.
Examined reports of daily transactions for accuracy.
May 94 – Sept 98 Comerica Bank Rochester Hills, MI
Customer Service Representative
Processed teller transactions.
Consulted with clients to determine their needs and priorities.
Removed and processed deposits from automated teller machines and night depository.
Counted and recorded currency and coin.
Assisted subordinates and supervisors in identifying and resolving problems.
Allowed customers access safe deposit boxes.
Explained, promoted and sold products to customers.
Consolidated and balanced daily transactions.
EDUCATION
Aug 92 – Dec 94 Macomb Community College Warren, MI
Concentration : Business Management
June 02 – Nov 02 Macomb Community College Clinton Township, MI
Concentration : Medical Terminology
May 08 – Became Notary Public
January 2009 –Obtained Michigan Credit Insurance License
February 2016 – Obtained NMLS # 1466858
REFERENCES
Available upon request.
Contact this candidate