Customer Service Warehouse

VIVIAN RIPPON

Glendora, Ca. *****

626-***-****, *******@*****.***

Career Profile

Warehouse Clerk with excellent conflict resolutions skills. Ability to handle multiple tasks, prioritizes, and effectively executes duties with the highest level of Customer Service.

Summary of Qualifications

●Excellent organizational skills, able to manage new projects and task assigned

●Ability to work in fast-pace atmosphere, to follow instructions and make decisions

●Excellent verbal and written communication skills

●Analytical, able to multi-task, flexible, dependable, high sense of urgency

●Able to analyze information gathered in order to identify potential problems or discrepancies

●Experience in performing daily, weekly, and monthly cycle counts

●General Warehouse knowledge

●Computer Skills: AS400, DPS, Highjump, Excel, Word, Access, Power Point, Internet

●Able to effectively run E-com store

●Win warehouse system

Accomplishments

●Received recognition as employee of the month at least once a year or more for the last 14 years

●Received Corporate recognition as an Exceptional Support for the sweepstake program

Career Highlights

Customer Service/ Warehouse Clerk

●Input daily logs from drivers into computer system, answer phones in Transportation, retrieve and hand out invoices to drivers for their route, kept track of warehouse workers logs, put together loading manifest for workers

●Effectively able to communicate both verbal written communication

●Able to uphold a high standard of customer service

●Ability to handle high phone volume

●Responsible for accurate maintance of customers accounts

●Able to maintain customer relations and support

WAREHOUSE Clerk

●Responsible for Inventory discrepancies and properly resolving inventory issues for 67 stores

●Able to compare inventories records or computer figures from record keeping to report on inventory discrepancies

●Reconciled daily and weekly variances

●Accurate reading of Risk recall report for product return to PRC

●Responsible for maintaining Inventory level of 160 million in inventory assets at Distribution Center

●Experience in managing million dollar inventory operations for e-com Store

●Maintained variance,stock status,product locator reports

●UPS/ FEDEX shipping procedures experience

●Accurately processed daily filing of e-com cash out register as well as balance due and open for delivery

●Handled product returns for stores and customers (RMA)

●Lead person for annual physical inventory at the Distribution center and e-com center

Employment History

DISPATCH CLERK, Golden State Foods, Industry, Ca. 6/10 to 4/18 WAREHOUSE CLERK CLERK, Circuit City Distribution Center, Walnut, CA. 08/94 -02/09

CUSTOMER SERVICE, Bank of America, Pasadena, CA. 02/90 – 07/94

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