Administrative Assistant Office
Resume:
AMBER
KOTEK
Madison, WI ****4
*********.*****@*****.***
STRENGTHS
I am an organized, task oriented individual eager to apply my skills. EXPERIENCE
Document Control/Administrative Assistant, Franklin Fueling Systems
Madison, WI - 2014-2017
Document Control
● Copy, route, track and file documentation throughout the document cycle within the facility (all US offices as well as offices outside of the US). Coordinate the document change control processes that involve the receipt, maintenance, approval, distribution, maintenance of electronic files and storage of documents to include: batch records, standard operating procedures, protocols, deviations, investigations and standard forms.
● Entry of document-related information into applicable logs, both manual and electronic for tracking and accountability purposes. Assure that all data tracking systems are kept current and are operating as efficiently as possible.
Administrative Assistant to the VP of Operations
● Projects as assigned - Maintaining and updating: Quarterly Operations Review Powerpoint, Strategy Deployment spreadsheet, PAR’s (Project Auth Requests - Madison office, Saco, Maine office & corporate office), RAQ Hose Inspection spreadsheet (recall info), Freight Invoices, Bills of Lading: O3 Shipments, Safety Powerpoint, Cycle Counts, Work Orders.
● HR Support - Update the Personnel Training Database, New Hire Orientation and maintenance of personnel training records. Creating new employee files and tracking position competency as well as tracking training courses.
● Coordinate company employee luncheons/holiday parties/United Way functions as well as daily/weekly management and kaizen lunches.
● Assist department supervisors & managers in departmental projects and daily work activities.
● Reception back up (answering multi line phone system & directing calls) Senior Office Administrator, Hanger Orthopedic Group Des Moines, IA - 2007-2010
● Office Manager/Only Front Office Staff (first interaction all patients had) Orthotic Medical coding, billing and posting
● Patient Accounts/Accounts Receivable/Customer Service - creating patient charts/files, verify coverage/benefits, obtaining prior authorizations, follow up/collections, denials, cash posting (including depositing money into branch bank account).
● Accounts Payable (branch specific bills/vendor bills)
● Compression Stocking fitter
● Assisted in casting and fitting of custom orthotics, i.e.: Custom Cranial Orthoses (Plagiocephaly), Custom AFO’s (ankle/foot orthoses), KAFO’s
(knee/ankle/foot orthoses), UCBL’s (rigid foot orthosis used to correct and/or stabilize a flexible foot deformity), Spinal Bracing, as well as custom shoe inserts.
Senior Insurance Specialist/Team Lead, Preferred Medical Deposit
(NKA Avadyne Health)
Des Moines, IA - 2001-2006
● Coordinate with insurance companies to accurately resolve medical claims.
● Provide documentation of payment or processing to the health care providers.
● Handle and distribute request forms to the appropriate department.
● Mail and sort correspondence, medical bills and claim forms.
● Train new personnel as well as monthly employee quality assurance and monthly/yearly reviews.
● Reconcile reports so that all systems match.
● Responsible for updating training manual and ensuring all information is current.
● Assist with inbound customer calls to provide claim status. EDUCATION
Thomas Roberts High School
NICC /Northeast Iowa Community College GED Program- HS diploma received December 2010
Reno ED Fair, Hanger Orthopedic Group, Inc. January/February 2009 Orthotic Fitters Course January/February 2009
Mastectomy Fitters Course January/February 2009
Management & Leadership Skill for first-time Supervisors and Managers March 2005
Perfecting People Skills March 2005
SKILLS
● Various types of office software including Outlook, Microsoft Word, Excel, PowerPoint, M icrosoft Windows
● Regularly interfaced with insurance billing with companies including Medicaid, Wellmark, Medicare, United HealthCare, Coventry, Tricare and Department of Veterans Affairs
● Used billing software and point of sale software to invoice patients including OPIE, Brightree and OPS (through Hanger Orthopedic Group), EPIC, ONBASE (document imaging)
● Kaizen Software Solutions - Training Manager 2014 Enterprise Edition
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