Customer Service Sales
Resume:
Anthony J. DiCastelnuovo
Mantua, New Jersey 08051
856-***-**** *******@*****.***
To Whom It May Concern:
Having achieved many goals in my professional focus, I am looking to expand my horizons by seeking new challenges that stimulate personal and professional growth.
As a member of your team, I would contribute:
-A strong background in customer service.
-A strong background in problem solving.
-Experience in supervising diverse teams.
-Experience in dealing with all levels of client management.
-Experience in dealing with body companies and dealers.
-Twelve years of experience in the fleet industry.
-References are available upon your request.
Sincerely,
Anthony J. DiCastelnuovo
Enclosure: Résumé
Anthony J. DiCastelnuovo
68 Crestmont Drive • Manuta, NJ, 08051 • Phone: 856-***-**** •Email: *******@*****.***
OBJECTIVE
To obtain a position within an organization that allows me to leverage my strengths in operational management, team development, problem solving, and customer service while making a meaningful contribution in the community it supports.
EDUCATION
LaSalle University Philadelphia, PA
Degree: Bachelor of Science- Business Administration, Organizational Management
Dates attended August 2002-May 2006
WORK EXPERIENCE
Automotive Resources International, Mt. Laurel, New Jersey (Temp May 2008-July 2008) July 2008-present
Supervisor – Vehicle Supply Chain January 2016- present
Staff and develop team of professionals with varying skill sets and backgrounds
Supervise a group of 17 customer support professionals to ensure on-time delivery of client vehicle orders.
Supervise a group of 14 truck specification analysts to ensure timely and accurate vehicle quotes.
Establish and utilize KPI’s to track the performance of direct reports, and identify coaching opportunities
Provide constant feedback to direct reports to keep them motivated and working toward their goals
Support organizational strategy by devising and carrying out annual growth and efficiency initiatives.
Embody the culture of the organization to support employee development and engagement.
Participate in the sales process by helping to grow with current clients, and meeting with prospects.
Communicate effectively within cross-functionally throughout the organization
Support key customer initiatives through various media, including on-site support.
Process Facilitator – Stock Purchase May 2014- January 2016
Management of the distribution of work amongst the dealer stock purchase team.
Provide coaching and guidance to team of vehicle purchasing professionals.
Management of customer escalations by determining the root cause and implementing immediate and long term resolutions
Facilitate training to ensure proper use of resources to procure vehicles.
Educate clients and internal stake holders on the stock purchase process.
Reporting and analysis of team performance.
Identify trends in performance to assist with creating process improvements.
Upfit Stock Procurement Specialist October 2013-May 2014
Create purchase orders to procure equipment to be installed on vehicles purchased out of dealer stock.
Communicate with vendors to ensure timely quotes and payments.
Communicate with clients and internal stakeholders on status of vehicles that are being upfit.
Leverage technical expertise to ensure correct upfitting, and negotiate fair pricing.
Communicate with dealers and body companies to assist in logistics for vehicles purchased out of dealer stock.
Communicate with spec analysts for specific client needs, to ensure correct equipment is ordered.
Account Executive August 2009-October 2013
Maintaining a current client profile, which outlines a client’s processes, and procedures for the Driver Call Center
Assisting clients in locating cost-saving opportunities within the fleet.
Responding to driver escalations to ensure satisfactory customer service.
Presenting Annual Strategic Partnership Reviews.
Identifying efficiency gains for client fleets.
Visiting clients and attending meetings with field personnel as a representative of ARI.
Analyzing benchmarking information.
Understanding industry trends, and making sure clients are up to date on this information.
Client Support Services Representative November 2008-July 2009
Communicate with 75 different clients via email and phone to assist in running fleet of company vehicles.
Serve as liaison between the company and each assigned client.
Assist customers in all aspects of their leasing programs, coordinate problem resolution between customers and other ARI departments, and promote customer satisfaction with ARI services
Handle questions regarding leasing, billing, registration, and titling needs.
Fleet Administration Coordinator Temp May 2008-July 2008, Permanent July 2008-November 2008
Communicate with representatives of each client via the phone in the company call center.
Assist with registration, titling, asset movement, maintenance, and other needs of the clients.
Work closely with other departments throughout the company to ensure inquiries and issues are handled in a timely manner
Enterprise Rent-A-Car, June 2006-May 2008
Assistant Branch Rental Manager Runnemede, New Jersey June 2007-May 2008
Conducts outside marketing to obtain fleet growth over the previous fiscal year by solidifying relationships with existing corporate accounts as well as seeking out potential new clients
Coordinates accounting aspects of the business including accounts receivable and bad debt while driving front end sales numbers to obtain maximum profitability and balance
Responsible for driving customer service scores in accordance with company standards
Responsible for employee coaching and motivation to increase inside sales and to improve customer service scores
Led the administrative infrastructure which included scheduling, compiling the management-trainee business skill progression manuals, monitoring bad debt collection, and implementing new corporate policies and procedures
Management Trainee Turnersville, NJ June 2006-May 2007
Participated in an intensive 10 month training program that focused on introduction to sales and marketing, business management and customer service
Work with manager to set goals for branch and personal sales, and customer service performance
Responsible for personal performance in accordance with both inside and outside sales goals
Exceeded company expectations with high placement on the performance matrix and successful completion of the management qualification exam within the first year of employment
ACCOMPLISHMENTS
Completion of the Holman Enterprises Potential Leader Program - 2016
Partner of the Quarter – Q1 2017
Partner of the Quarter – Q1 2018
Additional Training
oProject Management Essentials for the Unofficial Project Manager
oHigh Impact Presentations training – Dale Carnegie
APPLICATION SKILLS
•Adobe Acrobat •MS Excel •MS PowerPoint •MS Word •MS Outlook *Business Objects *Nitro PDF
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