Project Analyst

Kelsey D. Aldrich

Simsbury, CT. ***** (***) ***--1933

E-mail: *************@*******.***

.

PROFESSIONAL EXPERIENCE

Evariant, Farmington, CT

Project Manager (HealthCare Analytics) November 2016-Present

Responsible for managing key client projects and delivering every project on time and within budget and scope. Responsible for hospital CRM, PRM and Call Center implementation on a customized Salesforce Platform

Coordinate internal resources and third parties/vendors to successfully execute projects

Assist in the Definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.

Perform risk management to minimize project risks utilizing Workfront and Kronos.

Successfully manages relationships with the clients and stakeholders

Manages changes to project scope, project schedule and project costs using appropriate change management.

Work with Hospital EHR Systems to integrate with such as Epic, Meditech, Cerner, and McKesson

Senior Technical Support Specialist January 2015-November 2016

Responsible for client reported issues Management, documentation and triage of Support Portal ticket requests on a customized Salesforce platform.

Perform approved customization's and data loads

Product release testing and client/internal project work

Serves as a Customer Support Subject Matter Expert on processes/procedures and resources

Salesforce System Administrator

Salesforce and Marketing Cloud SFDC

Tableau configuration and administration

SQL coding and querying of DataMart’s

Vertafore, Windsor, CT July 2013-December 2014

Support Analyst

Responsible for system analysis, testing and client training on AIM, AMS360, Policy Builder, and Sagitta commercial insurance software.

Business process documentation using Visio

Requirements Gathering and Associated documentation

Liaison between user and programming staff to define correct software related issues.

Defect Team Lead for Lloyds, BB&T, and Marsh elite clients.

Acted as the liaison to IT and upper management to provide feedback and recommendations on software flaws and necessary enhancements.

Responsible for Identifying emerging changes in the industry and evaluates how these changes will affect current and future research

American Honda Finance, Holyoke, MA January 2012-June 2013 ERP Business Analyst Consultant

Analyst responsible for specification writing and testing of a new customer service and collections system utilizing Great Plains, & JD Edwards ERP systems.

Perform requirement studies and respond to requests for information.

Specification writing

Requirements Gathering and Associated documentation

Automated testing using Mercury Test suite.

SPAULDING COMPANIES Plymouth, MA

Business Analyst September 2010-January 2012

Responsible for reporting and fixing software related to online training issues.

Liaison between user and programming staff to define correct software related issues.

Perform requirement studies and respond to requests for information.

Responsible for all problems associated with material and equipment provided to Military bases for the purpose of Microsoft training.

Researched industry/product applications.

Performed presentations at Sales Expos and Military bases throughout the US

Requirements Gathering and Associated documentation

UAT testing and code delivery

Computer Sciences Corporation, East Hartford, CT

Business Analyst Consultant March 2007- September 2010

Analyst responsible for research, analysis, testing, documentation and training of larger and more complex systems and/or Upgrades to various companies including ING and Fidelity. Utilized Access and Excel for complex reporting.

Responsible for development of Business Requirements and all other documentation relating to new business, Tax Reporting, Contract Change and Claims.

Served as the primary link between business area and programming staff.

Performed manual and automating testing using access and Winn runner

Created detailed training documentation for new hires using PeopleSoft

THE HARTFORD INSURANCE CO., Hartford, CT

Senior Business Analyst February 2004-February 2007

Analyst responsible for the design and Implementation of new software systems for Commercial Lines agency planning and Disability Claims.

GUI Interface programming and Testing.

Acted as a liaison between the client and Developers.

QA Coordinator for entire Testing phase of Project.

Designed and modified specialized queries and reports.

Responsible for creating test case standards for entire IT department.

UNITED SYSTEM INTEGRATORS CORPORATION, Farmington, CT

Senior Systems Analyst/ Database Administrator March 2002-May 2003

Responsible for all Software Problems as well as systems analysis, and testing.

Perform Weekly/Monthly Database Maintenance.

Trouble shoots database errors and act as a liaison with Service Providers, programmers and on-site technical support with United Technology Corporation.

Initialized development and implementation of new software.

Implement and maintain project-tracking database, modified design, and create specialized queries and reports.

Responsible for month-end reporting which requires the utilization of Access, Outlook, Lotus Notes, and Excel including Macros and Excel Pivot Tables.

Assisted in the implementation of an Accounts Payable Software system (Hyperion) and JD Edmawrds.

COMPUTER SCIENCES CORPORATION, East Hartford, CT

Business Analyst/Software Support 1998-2001

Primary contact for system reported issues. Responsible for system analysis, testing and Client Consulting on the PolicyLink, LPS, RPS, and Vantage Software Systems.

Liaison between user and programming staff to define problems within existing insurance and annuity programs and initiated the design of new applications.

Perform requirement studies and respond to requests for information.

Responsible for all problems associated with the Illustration System. Problems included incorrect calculations and incorrect reserve amounts for Life Insurance products.

Researched industry/product applications.

Wrote business specifications and performed associated testing in a multiple system environment.

Project Lead on large Data Resource Warehousing assignments from clients.

Help Desk Support.

EDUCATION

ROGER WILLIAMS UNIVERSITY, Bristol, RI.

Bachelor of Science in Legal Studies

MINOR: Business Administration

Contact this candidate