Training Manager

P.O. Box ****A • Garden Grove, CA ***** • 949-***-**** Mobile • ******@***.***

Robert G. Whitehead

Professional Experience

*/** – Present United Health Group (MSLA) Cypress, CA Operational Training Manager (Separating due to pending layoff)

Conducted operational training needs assessments (e.g., business needs, performance goals and gaps) and develop a structured training plan aligned to those needs.

Researched and analyzed data needed to identify and confirm business issues.

Determined availability and applicability of existing training solutions.

Conducted task analysis and research to identify the specific knowledge, skills, behaviors needed to achieve desired performance levels; Developed learning objectives based on appropriate analysis.

Applied principles of adult learning and training best practices to create effective and innovative training solutions.

Researched and identified appropriate delivery approaches, media, and methodologies (e.g., eLearning, virtual training).

Determined project goals and milestones, based on identified business needs and timelines.

Identified and communicated appropriate solutions needed to address identified business issues. and needs (e.g., training, coaching, policy changes, change management).

Identified and measured approaches and monitored applicable metrics, data, and trends to track learning effectiveness and recommend enhancements to learning outcomes.

Development training materials, utilizing the ADDIE model and Adult Learning Principles.

Adopted a learner centric approach, to ensure engagement and active participation by all learners

(e.g., technology usage, questioning techniques, story generation).

Developed and maintained an interactive, engaging and collaborative learning environment.

Managed and mentored learning partners during training to ensure proper delivery (e.g. SMEs, vendors, and contractors).

Collaborated with appropriate stakeholders to obtain training content, and to drive changes to learning approaches, strategies, and methodologies.

Conducted Train the Trainer sessions.

1/16 – 1/17 Liberty Dental Plan Irvine, CA

Corporate Education Development Coordinator (Separated for career advancement)

Mentored and developed staff.

Conducted learning and development needs assessment and developed customized training.

Designed and developed curriculum, utilizing the ADDIE model and Adult Learning Principles.

Effectively communicated department goals and objectives.

Assisted employees in career path initiatives.

Facilitated formal and informal training.

Organized and administered annual training sessions within each department.

On-boarded new employees.

Maintained file structures and supporting documentation for all organizational training.

Developed criteria for evaluating the effectiveness of employee training.

Utilized effective presentation skills, including creative training techniques.

Monitored employee progress for the duration of training, providing coaching, and developmental feedback.

Conducted train the trainer sessions.

P.O. Box 1180A • Garden Grove, CA 92842 • 949-***-**** Mobile • ******@***.*** Robert G. Whitehead

11/13 – 11/15 Immediate Family Member Garden Grove, CA Caregiver (Separated due to immediate family members death)

Provided care to immediate family member suffering from chronic, debilitating disease.

Followed and administered care plans as directed by physicians and specialists.

Administered personal hygiene care, housekeeping, meals, medication, and physical therapy.

Researched treatments, in addition to consulting with specialists, caregivers, and organizations.

Collaboratively worked with organizations to navigate insurance, Medicare, physical therapy, medical appointments, and physician and nursing care.

Administered and settled estate of family member, upon death. 7/12 – 11/13 Banc of California Irvine, CA

Training & Development Manager (Separated to care for immediate family member)

Developed and designed course content, utilizing the ADDIE model, to facilitate learning and delivered both instructor-led training and e-learning curriculums.

Built and developed training programs for each department within the organization.

Created effective, innovative and highly interactive training programs to address employee and management development.

Partnered with various departments to identify training and development needs.

Assessed and implemented various training delivery mediums.

Implemented evaluation metrics to access impact of training efforts.

Managed outside vendors and consultants.

Managed and supervised training team.

Implemented and managed organizational Learning Management System. 4/11 – 11/11 Orange County Superior Court Irvine, CA Training & Development Manager (Separated due to layoff)

Supervised, developed, coached, and evaluated training & development staff.

Designed and implemented leadership development programs.

Designed and implemented leadership training curriculum.

Designed and implemented core training curriculum, utilizing the ADDIE model.

Designed and implemented custom training curriculum.

Administered established Court learning & development programs.

Wrote and submitted grant proposals for educational programs.

Managed Training & Development Department budget.

Participated in various Court committees representing Training & Development Department.

Marketed educational programs to Court employees.

Coordinated training & development programs with outside vendors.

Conducted Court training needs assessments working with department managers.

Created and delivered post training evaluations.

Completed special projects as assigned.

P.O. Box 1180A • Garden Grove, CA 92842 • 949-***-**** Mobile • ******@***.*** Robert G. Whitehead

10/08 – 10/10 Hyundai Capital Irvine, CA

Assistant Training & Development Manager (Separated due to corporate restructure)

Facilitated New Hire Orientation, General Training Curriculum, and Leadership Training Curriculum, utilizing adult learning principles and blended learning theories.

Designed and authored all corporate training curriculum (Workbooks, PowerPoint, and Leaders Guides), utilizing blended learning theories, and the ADDIE model.

Created and developed custom learning programs for departments, based on their specific needs.

Conducted training needs assessments and measured post learning effectiveness.

Administrated and further developed Learning Management System.

Authored, designed, and edited monthly company newsletter. 12/04 – 10/08 Orange County’s Credit Union Santa Ana, CA Training & Development Manager (Separated due to economic downturn in industry)

Developed, managed, and implemented training strategies that supported the organization’s learning culture. Focused on customer service, team performance, productivity, efficiency, and leadership. Researched and developed training programs that achieved the objectives of the organization and senior management. Implemented organizational decisions as they related to training strategies.

Managed the daily functions of Training Department and Trainers. Oversaw functional classroom training, scheduling, and tracking. Facilitated train the trainer sessions. Conducted training needs assessments, researched performance indicators, and performed gap analysis related to strategic talent development.

Designed and authored all organizational training curriculums (Workbooks, PowerPoint, Leaders Guides) utilizing adult learning principles, blended learning theories, and the ADDIE model.

Oversaw learning management systems, developed new on-line courses, and created new training media.

Measured the success of training programs through testing and performance evaluations.

Designed and implemented Management Training Program for organization. 03/01 – 12/04 Washington Mutual Bank Irvine, CA

Senior Training & Development Specialist (Separated for career advancement)

Through lectures, structured learning activities, assessments, and adult learning principles, delivered training programs to employees to enhance their job performance.

Designed and developed new approaches to training, in order to support new products, concepts, and policies within the organization.

Adapted curriculum to fit the specific needs of various departments.

Assisted management in evaluating training effectiveness and trained and mentored new trainers. 11/91 – 08/00 World Savings Bank Irvine, CA

Senior Bank Manager (Separated to make career change)

Managed all human resource, operational, customer service and sales functions.

Facilitated training classes and meetings for association employees.

Controlled all general and administrative costs for branch within assigned budget constraints.

Strategically created employee scheduling to accommodate customer traffic patterns and promotions.

Resolved all customer service issues through finding solutions which were mutually satisfying to both the customers and the association.

Evaluated customers’ financial needs and cross-sold appropriate products and services.

Promoted strong sales environment by creating incentive programs and sales goals for branch employees.

P.O. Box 1180A • Garden Grove, CA 92842 • 949-***-**** Mobile • ******@***.*** Robert G. Whitehead

Education

1990 CA State University, Long Beach Long Beach, CA Bachelor of Science, Business Administration

Human Resource Management

Computer Skills

Articulate

Captivate

E-Learning

Excel

HRIS Systems

Learning Management Systems

Microsoft Word

Outlook

PowerPoint

SharePoint

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