Area Restaurant Manager

Susan Hoffman - Schell

******************@*****.***

702-***-**** Las Vegas, NV 89131

I am an Accomplished Hands on Operations Leader with a successful track record of directing multi- million-dollar units in sales and profitability. Additionally, achieved successful leadership in the development of managers, creating marketing strategies, implementing human resource training and new menu development.

EXPERIENCE

Area Manager

Famous Dave's BBQ (Franchise: FD Nevada) - Las Vegas, NV - November 2017 – May 2018

• Guided General Managers through the process of developing their annual proformas.

• Reviewed budgeted costs vs actual as they related to weekly and monthly projections.

• Hired and developed Managers.

• Daily one on one coaching staff and managers in technical positions to ensure excellent guest service and great food.

• Created various labor metrics based on hourly rates, needed coverage customer counts and menu mix.

• Daily inspections of facilities and food operations to ensure that equipment and buildings met our company state, franchise and local health requirements in addition to food safety, storage, and preparation.

• Analyzed information concerning individual restaurant operations, such as daily food sales, guest counts and labor costs to ensure that restaurants were on target to meet weekly, monthly and annual performance goals.

Area Manager

Famous Dave's BBQ (Franchise: Sonoran BBQ) - Las Vegas, NV - February 2004 – November 2017 Individual Awards & Recognitions: Ring of Fire award, Enduring Flame – commitment to people Franchise Awards & Recognitions: Franchise of the Year, Guest Service, Highest Volume, Restaurant of the Year, Best BBQ in Las Vegas, Yuma and Tucson AZ.

• Hired, developed, trained and mentored managers leadership skills for 7 GM’s and 15 managers.

• Created and managed budgets and P&L’s to maximize sales and profitability.

• Daily inspections to ensure high level of guest service, cleanliness, organization, storage and sanitation of food and beverage products to ensure quality and compliance with state and FDA requirements.

• Maintained and enhanced human resources by planning, implementing and evaluating employee relations and human resources polices, programs and practices.

• Managed the restaurant operations in line with construction schedules of 6 new facilities.

• Developed successful marketing strategic plans across TV, radio, social and print.

• Designed menu items for Catering programs, Happy Hours, Limited Time Offers and Lunch Specials.

• Worked with local and national purveyors verifying adherence to national specification’s and pricing contracts.

• Maintained quality standards and profitability while weathering the recession that deeply affected the Vegas market.

• Providing our teams with a stimulating and supportive environment.

• Overseeing catering dept to secure new business and maintaining repeat customers along with monitoring the quality of food and service.

General Manager

Famous Dave's of America (Corporate) - Minneapolis, MN - April 1998 - February 2004

• Responsible for day to day restaurant operations.

• Created and maintained budgets to maximize sales and profitability.

• Responsible for maintaining high level of customer service.

• Effectively delegated jobs and responsibilities to restaurant staff.

• Worked with management to set targets and incentives to increase profitability.

• Collaborated with executive team to create Catering Manual used by corporate and franchise locations.

• Created local store marketing programs that were used by corporate locations to create awareness in local markets to increase sales.

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