SKILLS

Data Entry

Filing

Communication Skills

MS Word

MS Excel (basic)

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Lotus Notes

Team Player

Windows 7

EXPERIENCE

ER Unit Secretary, Gulf Coast Regional Medical Center, Panama City, FL Dec 2016 – Apr 2018

Composed and sent faxes and emails to ensure that there were adequate supplies available

Handled patients records, managed patients’ accounts, and filed tasks

Scheduled test and procedures for patients, Ensured that results were expedited especially for patients in need of prompt medical attention

Entered doctors' orders into predefined hospital computer systems (HMS) and retrieved any patient or medical information requested

Assisted patients and families in filling out hospital forms and applied identification armbands on admitted patients

Answered heavy inbound phone calls and provided information; relayed messages and transferred calls

Vinyl Designer, Entera FL, Sept 2015- May 2016

Installed and carefully engineered, monitored, and evaluated to achieve optimum signage performance

Provided extensive installation capabilities

Installed a wide variety of signage including channel letters, back-lit letters, pylon signs, monument signs, and electronic display systems

Customer Care Associate II, Affiliated Computer Services, FL Apr 2012- Jan 2015

Responsible for responding to customer inquiries and complaints

Answered and initiated a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer service

Resolved customer inquiries and complaints including Billing, Healthcare, Human Resources, Order Processing, or Customer Support

Responded to inbound calls and or written inquiries from clients customers within a specified region of support

Subrogation Analyst, Florida Department of Education, Subrogation Department, Nov 2009-Mar 2011

Organized, verified and prepared defaulted student loan accounts according to regulations, criteria and federal guidelines

Forwarded files to the US Department of Education

Retrieved and copied borrowers original promissory notes for processing by Subrogation

Verified judgments to meet criteria and to make eligible for Subrogation

Maintained confidentiality of client’s files

Filed and secured promissory notes in the vault

Maintained the vault's entry and exit of staff accordingly

Processed Records Center projects

Evaluated loans to be assigned to the US Department of Education

Customer Service Representative II, Sallie Mae Servicing Corp Feb 2001-Sept 2008

Processed loan applications for Financial Aid

Distributed loan disbursements to School Financial Aid Offices

Manually batched loan disbursement checks

Processed and printed checks totaling over a million dollars

Researched loan disbursements

Ensured loans were setup properly to avoid disbursement delays

Utilized the Eagle Class and Laureate System to process and approve loans

Cross-trained into the Private Credit department to process applications

Analyzed credit reports on a 4 score to determine pre-approval status

Entered daily reports of accounts for approval or denial into the ELM database

Counseled and educated customers on the Federal Plus Loan Program

Completed pre-approvals for all private loans

Counseled and educated customers on private loans based on financial needs

EDUCATION

2008-2011 Tallahassee Community College, Early Childhood Education and Development Tallahassee, FL

1992-1993 Gulf Coast Community College, Social Work

Panama City, FL

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