Customer Service Software Engineer

Larry T. Landrum

**** ******* ******

Watertown, MA

Email ******.*******@*****.***

Cell (857) – 600 – 5425

EXPERIENCE:

Stop & Shop Inc., Watertown, MA 02472 05/2017 – Present

Clerk Part-Time: Produce

The primary job of a produce clerk is to provide customer service. Whether a customer needs directions to a bin of unshelled peanuts or help reaching products out of reach on top shelves, the clerk should provide prompt, friendly service. Good manners and a good attitude are a positive reflection on the grocery store as a whole and help generate repeat business and increase sales. People who are outgoing and good with people make a good fit for a produce clerk position.

A basic knowledge of fruits and vegetables is necessary to maintain a fresh produce department. A clerk who can tell the difference between two types of tomatoes or how to identify a ripe avocado without cutting it open is better equipped to help customers make purchases. The produce clerk will also need to know the difference between a ripe item and one that needs to be discarded. The produce manager may even delegate inventory and purchasing decisions to a knowledgeable clerk.

The ability to adapt to the needs of the employer makes the produce clerk a valuable resource to both the employer and to customers. Produce clerks may be required to handle secondary duties, such as sweeping and mopping floors, running the cash register when the cashier is on break or taking inventory after normal store hours. The clerk may be asked to come in during a day off to cover for an absent employee or to bring in grocery carts during bad weather.

Manpower Inc., Boston, MA 02110 08/2016 – 04/2017

Participant Services Representative at Mercer Marketplace Service Center

Mercer Marketplace 365 is a private exchange solution developed for US organizations that wish to strengthen employee engagement, reduce costs, and simplify their benefits administration. Mercer offers the largest range of benefits products and carrier options available a true marketplace for benefits. Healthcare costs are rising around the globe, forcing organizations of all types to take a close look at their benefits programs. Adopting a private health exchange is an increasingly popular way of mitigating this rapid inflation.

The purpose of this position is to support existing policyholders through answering telephone calls, responding to inquiries, fulfilling customer requests, and performing required administrative functions and answers general questions as required to a probing curiosity centered on the topic at hand.

Performs research, processes customer requests, documents as appropriate, and responds both verbally and through writing. Asks appropriate questions and serves as a resource of information when attempting to retain existing business; develops relationships with both internal and external customers. Elevates reoccurring issues to management to be further reviewed and follow-up on

Manage, solve and document any retiree participant’s issues, regarding the creation/development of their Contact Detail profile records, as we process that data on each call on a daily basis.

Monitor and manage the three ( 3 ) categories of retiree participant’s deadline timelines for scheduling

Consultation/Enrollment, such as Legacy Medicare plan participants, New Medicare Eligible plan participants and Pre-65 plan participants.

Use of sophisticated software instruments of a variety of health and benefits databases to research and create records of retiree participants where necessary, in reference to Mercer Marketplace Salesforce, Moso and the Health Reimbursement Account Portal.

Support several Benefit Counselors, in terms of authenticating outstanding issues of retiree participants and researching particulars, with respect to those related to the profiles of many companies, Clients, associated with Mercer Health & Benefits Administration.

GardaWorld Cash Vault Services, Dedham, MA 01/2014 – 08/2016

Receiving Service Teller

Receiving service tellers at GardaWorld must manage/process hundreds of millions of dollars in currency, that is cash, coins and checks, on a daily basis at the request of Bank of America and other member banks contracted with the vault institution; while acting as an agent for member banks in the relationship established between their deposits and the vault institution; he/she must be alert at all times for counterfeit currency and be assured that the discrete deposits are intended for Bank of America or other particular member banks involved, as they are delivered, to the vault institution workplace, by any specific armored carriers, i.e., Brinks, Dunbar, Garda or Loomis.

A teller must verify and document all cash, coins and checks that are delivered by Bank of America or other member banks, of a particular carrier; a sign off of the appropriate document is required before the carrier is released from the vault institution; there is responsibility for subjecting each deposit to the same process of proving or verification, whether it is done first or last, with respect to the different label currency types and the number of types in each container.

Each teller is responsible for resolving any errors, however slight they may be, the cash is counted and care is taken to insure that there are no counterfeit bills or coins are included in the amounts; the checks are examined to see that they are properly listed and endorsed; on the checks that the member banks charge their customers exchange on out-of-town items, the receiving teller is responsible to see that the proper amount of the exchange is deducted.

The various items that make the deposits ready for distribution are the responsibility of the teller; checks on the bank itself go to the bookkeepers, while checks on other banks, in the same town, go either to the clerks making up the exchanges for the clearing house or to the runners’ or messengers’ department for presentation; and lastly the teller is responsible for settlement, that involves totaling the cash, coins and checks received, which must equal the manifested deposits for the day, then he turns over his cash to the paying teller.

The acquisition of the Bank of America vaults (32) has allowed GardaWorld to be integrated into the Federal Reserve System; the relationship with the Fed supports our business, clients, customers and the nation’s money supply; The Federal Reserve System manages the nation’s central bank, approximately $2.8 trillion dollars and GardaWorld helps the Fed manage $1.4 trillion of cash in circulation; GardaWorld is seated at the table of the Cash Product Office (CPO) in the Federal Reserve System.

The Clarks Companies, N.A., Newton Upper Falls, MA 10/2007 – 12/2011

Programmer/Analyst

Working individually, and as part of a team of developers and application managers throughout the lifecycle of new application development and enhancements efforts of projects that may involve internal development or the implementation of new packages.

Manage and maintain existing application systems to ensure high performance and efficiency throughout their lifecycle, with respect to improved and timely delivery of quality enhancements, as well as the quick implementation of solutions.

Most important, the goal is to participate in system design reviews of new application development and operational integrity, in coordination with application management to determine content and timing of software release and delivery of applications, as per the quality and technical protocol of J2EE technological standards including GWT and AJAX programming on the GUI front-end.

Assisted in the initialization of an Agile J2EE frame work used for the implementation of a software package called Product Life-Cycle Management (PLM) of the Supply Chain department using ScrumWorks, better known as “SCRUM”, which utilizes an iterative and incremental approach to development that builds quality control into each sprint, (typically a series of 4-week iterations at a time over the Project Life-Cycle).

Assisted in the re-design efforts of a software package called Demand Management, implemented for the Retail department, to better manage planning, production, and delivery, which allowed the department to be better able to balance orders for its products and services (i.e., demand), with ability to produce them in terms of resource and scheduling constraints (i.e., supply).

SuperValu, Inc. / Shaw’s, Inc., Brockton, MA 11/1997 – 10/2007

Software Engineer

Worked within a collaborative setting on a Telecommunication Invoice Payment and Audit project. Developed several components of the J2EE Presentation tier, involving JSP’s, as well as several components of the Business Logic tier.

Worked on the Application Performance Management project. Developed Chart2D Graphical Applications for the Point Of Sales and Pharmacy departments which allowed for daily reporting of Electronic Funds Transactional data.

Developed within a three-tiered fully-integrated transactional environment, that managed the billing operations generated via the EDI and Purchase Order Management Systems in the Invoice Processing Systems group.

Worked with user management on planning, designing and developing dynamic J2EE database-driven Web-enable applications using JSP, JavaScript, JavaBeans, Java and ColdFusion.

Performed the building, testing and debugging of templates achieved by using Eclipse, Sun ONE Studio, ColdFusion Studio, Weblogic, and Apache Server. Designed and built robust flexible applications using Oracle's Suite of Development Tools, analyze requisitions, performance optimization and problem resolution.

EDUCATION: Livingstone College, B.S., Mathematics

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