Customer Service,Social Media, Telephone

JACKIE CASO

*** ***** ***** **., **** Haven, CT *6512

203-***-**** **********@***.***

PROFILE: Fourteen years of professional experience with expertise in customer service, inside sales and office administration/reception, holding an Associate in Science Degree in Legal Administration.

QUALIFICATIONS

• Highly-focused, with strict attention to detail and accuracy.

• Extremely flexible, with ability to multi-task and achieve lean staffing.

• Outstanding interpersonal skills used to build and retain customer loyalty.

• Strong advocate of teamwork, job excellence and continuous improvement.

COMPUTER SKILLS

Microsoft Word, Excel and Outlook; Millennium; Booker; ADP; Social Media

AREAS OF EXPERTISE

Customer Service

• Worked in the automotive, retail and telecommunications industries.

• Planned, coordinated and scheduled vehicle maintenance and repairs.

• Processed customers' payments and provided breakdowns of billing.

• Used positive customer relations to market services.

• Functioned as a solutions seller and built customer-focused partnerships.

• Used relationship management to build customer loyalty and a steady pipeline of referrals.

Office Administration/Reception

• Handled customer walk-ins and call-ins in a high traffic environment.

• Assisted with marketing campaigns, industry business expos, email blasts, and promotional materials.

• Processed and applied customers' payments.

• Used positive customer relations to market services.

• Used relationship management to build customer loyalty and a steady pipeline of referrals.

• Prepared daily bank deposits.

WORK HISTORY

2017 – 2018 Salon Refuge, Branford, CT Receptionist

2016 - 2017 Glorious Nail Spa & Hair Salon, Wallingford, CT Receptionist

2015 - 2016 Elysian Spa and Wellness Place, Guilford, CT Receptionist

2012 - 2015 Elizabeth’sHome Health Care Homemaker & Companion

2011- 2012 Harte Family Motors, Meriden, CT BDC Representative

2010 - 2011 Colonial Toyota, Milford, CT BDC Representative

2005 - 2009 Nail Technician/Spa Receptionist

1996 - 2004 SNET (Southern New England Telephone) Billing Representative

1985 - 1996 Legal Secretary at three law firms located in New Haven, CT

EDUCATION

QUINNIPIAC UNIVERSITY, Hamden, CT

Associate in Science Degree in LEGAL ADMINISTRATION

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