Solutions oriented with extensive leadership success in driving results for private, non-profit and government institutions. Passionate about achieving ROI through effective delegation, team leadership and shared value systems. Advocate for full value systems thinking, organizational resilience and process velocity. Promoter of service quality excellence through people ingenuity, empowerment and creative expression. Progressive, proactive, focused and decisive. Experienced negotiator with a willingness to lead by example. Ability to contribute business value by developing and executing a strategic, long term vision, while leading an organization or department to achieve measurable business results and growth by effectively managing the portfolio of investments of the human resource and technological elements within an organization, geared towards cost efficiency, quality, productivity and profitability.
Experience & Achievements
Information and Communications Technology (ICT) Manager –Ministry of Education (MOE) - September 2015 – Present
Successful upgrade of Internet Connectivity Links by 350% to all Secondary schools in Trinidad & Tobago
Successful National Tendering and Procurement of 13,600 Laptops and Charging / Storage Carts for all Secondary Schools in T&T
Development and Implementation of an IT Helpdesk for improved ICT service delivery to all 900 internal MOE users and all Schools nationwide
Successful Migration from Google Suite to Office365 for all MOE users and Schools nationwide
Developed National 5 Star-ICT in Education Policy
Developed Tender for EMIS - Education Management Information System
Successful Implementation of a managed WIFI Network at the MOE Towers for all users and guests
Introduction of Govnett Network to MOE district offices for single network for all MOE district office staff with file and data sharing.
Merger of MOE and TEST Websites to facilitate one comprehensive portal for Public Access
Relocation of all ICT equipment from all Port of Spain MOE Offices to new MOE Education Towers
Contract Consolidation of all MOE and TEST Contracts to reduce operational expenditure by 23%
Negotiated 82% cost reduction of Microsoft Campus and Schools (CASA) Licenses for all Schools
Information and Communications Technology (ICT) Manager – Ministry of Tertiary Education & Skills Training (MTEST) - August 2014 – September 2015
Developed and launched National MTEST EDUID project for one centralized database to register all Tertiary and TVET Students allowing for Student Benefits and single repository.
MTEST upgrade and redesign of new website for dissemination of MTEST information to the public
Deployment of FASP Grant Management Solution used to assist in efficiency, transparency and a more secure means of completing grant processing.
EDURoam Design and Implementation to create a website that features information regarding the various EDURoam sites available within Trinidad and Tobago.
Member of the Board of Directors - National Information And Communications Technology Company Limited (IGOVTT) - December 2014 – July 2016
Implementation of WIFI on Public Transport (PTSC) Busses programme
Implementation of 3 new TTCONNECT centers nationwide for delivery of public services.
Outfitting and rollout of new TTCONNECT mobile bus for delivery of services to rural areas.
Development of National GOVNETT Tender for upgrade of Government Services
Negotiated 20% cost reduction for renewal of 20,000 Symantec Antivirus Licenses for all of Government.
Senior Systems Engineer - Telecommunications Service of Trinidad & Tobago (TSTT) Information Technology Department (Data Centre Operations) - July 2008 – July 2014
Development & Rollout of Tier 3 datacenter policies
Installation of 40 IBM 42U fully loaded Racks
Implementation of primary and redundant power and cooling
Implementation of Building Management System (BMS)
Systems Engineer – Telecommunications Service Of Trinidad & Tobago (TSTT) Information Technology Department (Server, Database and Network) –January 2007 – June 2008
Successful upgrade of National Mpathix Voicemail Platform
Successful upgrade of Oasis Call Center Platform
Implementation of Tivoli monitoring system for all Network and Server platforms
Expansion of Data Network to 5 new Public customer offices
Database Control Officer – National Training Agency (Quality Assurance Department) - January 2005 - December 2006
Delivery of 20,000 annual Multi Sector Skills Training (MUST) Programme Certificates.
Successful development and implementation of Occupational Standards for Level 1,2 & 3 ICT programmes
Development, Rollout, Maintenance and Upkeep of Skills Database for management of NTA programme and certification process.
Network Administrator - Citibank Corporation (Technology Department) -September 2004 – January 2005
Management and Administration of Citibank ICT Network
Provision of Helpdesk Services to Internal Citibank Staff members
Inventory Control for all ICT Assets of Citibank Trinidad
PMP – Project Management Professional
Project Management Institute (PMI) – Exam July 2018
ITIL – Information Technology Infrastructure Library Foundations Certification
Distance Learning – Exam July 2018
International Master of Business Administration (MBA) - with Distinction
Arthur Lok Jack Graduate School of Business/ University of the West Indies (UWI) – Specialization in Entrepreneurship and Innovation - 2014
Bachelor’s Degree in Information Systems
University Of Trinidad And Tobago / Southern Alberta Institute of Technology - 2006
Computer Engineering Diploma
University Of Trinidad And Tobago / Southern Alberta Institute of Technology - 2004
Competency Based Human Resource Management and Interviews
Arthur Lok Jack Graduate School of Business/ University of the West Indies (UWI) -2016
Business Etiquette and Protocol Training
IGOVTT - 2015
Developing E-Government Strategies
Singapore Cooperation Programme / Ministry of Foreign Affairs, Singapore - 2015
MOC 6419 - Configuring, Managing & Maintaining Microsoft Windows Server 2008
CTTL Ltd – Microsoft Gold Certified Partner - 2010
SUSE Linux Enterprise Server Training (SLES)
Telecommunications Service of Trinidad & Tobago (TSTT) - 2008
Certified Wireless Network Administrator (CWNA)
School of Business and Computer Science (SBCS) - 2008
Certificate in Supervisory Management
School of Business and Computer Science (SBCS) - 2007
TSTT’s Occupational Health & Safety Program
Telecommunications Service of Trinidad & Tobago / Verain Ltd. - 2007
Occupational Health & Safety for General Industry (OSHA 29 CFR - 1910)
H.S.E Solutions Limited - 2006
CompTIA Network + Certification
School of Business and Computer Science (SBCS) - 2006
Defensive Driving Certification
National Safety Council - 2002
Oral and Written Business Communication
Planning and Organization Skills
Conflict Management and Team Leadership
Spanish - Intermediate