Customer Service Back Office
Resume:
SEEMA PATEL
**/*/**/ ******** ******* OPP ISHWAR AMI KRUPA FLAT NR VEJALPURGAM VEJALPUR AHMEDABAD 380051
Mobile No 987-***-****
E-mail ID- **************@*****.***
CAREER OBJECTIVE
To be considered for a suitable challenging position in a multi-functional organization that will utilize & build upon my personality and professional knowledge.
WORK EXPERIENCE
COMPANY NAME: RELIANCE COMMUNICATION PVT LTD (DAKC MUMBAI BRANCH)
DEPARTMENT NAME:– OPERATION DEPARTMENT BACK OFFICE
DESIGNATION: CUTOMER INTERACTIVE EXECUTIVE
JOB ROLE
Verification of customer history and check out all relevant information in system for providing and reconnecting the service
Verify or check statement of account payment details restriction and restoration credit limit billed and overdue of account of any debtor’s age, unbilled amount total exposure amount with the help of proper system.
Resolving all types of mail issues related the process which is received from higher Authorities managers and from team leaders same as check with system and get back to reward them after resolving the issue.
Scanning the all relevant document’s in the system
Resolving the issues of the individual as well as corporate customer escalated through mails from higher authorities
Upload the bulk data in the system to reconnect the service
Keeping record of all document
Preparing the MIS report on daily basis
Audit the data and prepare book keeping file.
PERIOD FROM – 22nd July 2010 to 7th Jan 2012
COMPANY NAME: INVENTURUS KNOWLEDGE SOLUTIONS (IKS HEALTH)- MUMBAI BANCH
DEPARTMENT NAME: OPERATION DEPARTMENT – [PTA-PP (Payment posting)] – US HEALTH CARE PROCESS (RCM)
DESIGNATION: OPERATIONS - SENIOR BACKOFFICE ASSOCIATE
KEY RESPONSIBILITY:
Responsible for payment posting of insurance companies in USA on behalf of doctors/physicians and follow up on outstanding account receivable.
Strong convincing power to dispute claims that are pending with payers.
Sound domain knowledge on revenue cycle management (RCM) for US healthcare processes.
Posting the payments in to Client’s account which is received from insurance company with the help of NEXT-GEN System.
Responsible for internal audit on monthly basis.
Responsible for transformation audit on daily and weekly basis.
Adherence to HIPPA guidelines and policies recommendation for the process.
Preparing the MIS Report on daily basis for the same.
Adherence to company policies, rules, regulations.
Working on different special projects as per requirement.
Identifying overpayment as per case rate/contract rate and initiate for refund posting of denial posting.
Auditing & manual posting of Electronic Remittance Advice.
Balance control of insurance payment posting.
Manual posting of EOB’s after reading and understanding carefully.
PERIOD FROM: - 23rd Jan’2012 to 14thJuly 2015.
COMPANY NAME: - VODAFONE INDIA SERVICE PVT LTD ( VISPL)
DEPARTMENT NAME: - M-PESA CUSTOMER SERVICE BACK OFFICE – OPERATIONS)
DESIGNATION:- JUNIOR EXECUTIVE
KEY RESPONSIBILITY:
Responsible for Vodafone M-Pesa Finance related activities.
Achieve transactional accuracy and Targets .
Responsible for respond and close clients Escalation .
Creating and Uploading Bulk data in the system as per requirement
Preparing weekly and daily MIS for M-pesa related activities.
Preparing monthly MIS Report on for the same.
Working on different special projects as per requirement.
Adherence to company policies, rules, regulations.
PERIOD FROM: - 31ST AUG 2015 31st march 2018.
COMPANY NAME: - VODAFONE INDIA VENTURES LIMITED ( VIVL)
DEPARTMENT NAME: - M-PESA CUSTOMER SERVICE BACK OFFICE – OPERATIONS)
DESIGNATION:- MPESA CS - SPECIALIST
KEY RESPONSIBILITY:
Responsible for Vodafone M-Pesa Finance related activities.
Achieve transactional accuracy and Targets .
Responsible for respond and close clients Escalation.
Creating and Uploading Bulk data in the system as per requirement
Preparing weekly and daily MIS for M-pesa related activities.
Preparing monthly MIS Report on for the same.
Working on different special projects as per requirement.
PERIOD FROM: - 1ST April 2018 TO Till date
QUALIFICATION
COURSE
BOARD/UNIVERSITY
YEAR OF COMPLITION
PERCENTAGE MBA in HRM (Human resource management)
(SMU) Sikkim Manipal University- Distance education
JULY-2016
59.28%
M.COM- Master of commerce (Post graduation Specialization in Business management)
MUMBAI UNIVERSITY
MAY-2012
46.62%
B.COM
MUMBAI UNIVERSITY
MARCH -2009
54.42%
MS-CIT
Maharashtra state board of technical education- MUMBAI
JULY-2006
76%
H.S.C
Maharashtra state board of secondary and higher secondary education – PUNE
FEB-2006
73.60%
S.S.C
Maharashtra state board of secondary and higher secondary education – PUNE
MARCH-2004
72.83%
PERSONAL DETAILS
DATE OF BIRTH – 13TH JAN 1989
GENDER – FEMALE
MERITAL STATS – MARRIED
COMPUTER KNOWLWDGE
Good knowledge of MS EXCEL, MS WORD, POWERPOINT, OUTLOOK ETC..
SOFT SKILLS
Productive working relationship, confident, Result oriented & Hardworking.
Contact this candidate