Sales Social Media

K B MAHENDRA SINGH

Hyderabad, India

Mobile: +91-900*******

E-mail: ***************@*****.***

Passport No: P3557462

Sex: Male

DOB: 24th Feb 1992

Marital Status: Single

Languages Known: Fluent in English, Hindi and T elugu Aspiring for a challenging position with a progressive organization where my skills and expertise and in sales & marketing and business development can be utilized to maximize to the overall success and growth of the organization .

CAREER SNAPSHOT

• Results-driven professional with over 2 years of experience in Content Writing and Sales & Marketing

• Currently associated as Deputy Manager – Client servicing with Naukri.com a subsidiary of Info Edge. Ltd., Hyderabad

• Eloquent Communicator, with excellent interpersonal, telephone and business communication skills

• Adept in writing content for the social media

• Consistent track record in achieving all sales targets set and of improving efficiency, maximize profits whilst minimizing costs

• Possess good technological and computer skills

• Ability to work under pressure and reach targets within a stipulated time

• Hands on experience in maintaining sound relationships with clients, colleagues and managers alike TECHNICAL SKILLS

• Sound knowledge of all Microsoft MS office suite and latest Windows

• Good at Core JAVA, Web Tech, C++ languages, AWS, GIT, Jenkins, & Ubuntu

• Familiarity with System Networking, Hardware, Trouble shooting and Web Designing EDUCATION CREDENTIALS:

• MBA from Eastern Institute for Integrated Learning in Management University)EIILM Sikkim University in year 2017.

• Bachelor of Technology in Computer Science Engineering from St.Marry’s Engineering College, Hyderabad, India – 2013

Professional Experience:

Company: Naukri.com, India’s No: 1 Job Site, a Subsidiary of Info Edge India Limited. Deputy Manager -Client Servicing for April – 2017 – Till date Roles & Responsibilities:

• Account Management for entire Telangana & Andhra clientele.

• Client onboarding, ensuring that new customers are able and motivated to use the product fully. Account management calls to users, to gain product feedback and assess training needs.

• Enhancing the adaptability and improve the customer experience for Naukir’s New Cloud Products.

• Analyzing business's pain points and aligning Naukri cloud products to their needs.

• Relentlessly create value for customers to ensure their success.

• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.

• Developing the customer community through social media channels.

• Real input into product design, ensuring that customer views and requirements are reflected, working alongside the Product team and Design.

• Generating up-selling and reselling opportunities. Achievements:

• Grown the adoption level from 20% to 63% in a year’s time.

• Supported team to acquire 150 SME/Corporate clients with effective strategy.

• Achieved 78% renewal rate on average and exceeding upsell/cross-sell quota consistently for FY1718.

• Managing client Relationships with 400+ clients across Telangana & Andhra Pradesh Justdial Ltd., Hyderabad

Campaign Consultant For Jan – 2015 – April-2017

Sales and marketing:

• Effectively communicating the benefits and value of a companies products or services to partners and potential customers

• Delivering professional presentations to customers either individually or in groups

• Handling phone prospecting, and cold calling for leads.

• Utilising excellent communications skills to build relationships with potential new customers and to reinforce ones with existing clients

• Selling high order value projects and Achieving monthly sales targets

• Managing business development operations through cold calling and client meetings Marketing Activities:

• Managing entire product marketing cycle – Planning and applying the use of various sales strategies

• Coordinating advertising campaigns and promotional activities Market Research:

• Conducting frequent surveys among the customers regarding the requirements of products at present and estimating the requirements in the future

• Analyzing current market trend and competitor information

• Visiting the customers & giving them information regarding the services

• Ensuring sales through influencing and maintaining rapport with customers

• Identifying and selling following company guidelines Customer Relationship Management:

• Maintaining strong and cordials relationships with customers and handling sales service issues, queries and resolutions

• Compiling and maintaining a customer database that documents appropriate customer information and contacts

• Preparing weekly and monthly business reports with sufficient details and in a timely manner

• Resolving any conflicts related to service

Sports 195 India Pvt. Ltd., Hyderabad

Content Associate Mar 2014 – Nov 2015

• Managed content, writing and editing of web copy

• Created fresh and exclusive content for the SPORTS195 website

• Published written articles on website

• Updated events and scores on website in timely manner

• Verified and checked final copy for grammatical mistakes before publishing

• Revised content according to client feedback

References are available upon request

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