Environment Change and Release Coordinator, Testing Coordinator

VERNON GOSS

*** ***** *** ******** ****, GA, ****4 ************@*******.*** 616-***-****

Michigan Veteran’s Preference Number: 2119833

INFORMATION TECHNOLOGY MANAGEMENT PROFESSIONAL

OBJECTIVE:

To obtain a position where I am able to use my knowledge and education in Information Technology and Criminal Justice to better my employer’s growth and to develop a career for my personal and employer’s advancement and objectives.

QUALIFICATIONS:

Seasoned IT professional with demonstrated success in supporting end users in an enterprise environment.

Certified EPIC Clinical Documentation Specialist & EPIC Care Link/Plain Link

EPIC 2018 NVT Certified

Technical skills include; A+ Certification; UNIX, Linux, Microsoft Operation systems, Microsoft Server 2000, 2003, and 2008,Cisco, Dell and HP hardware Knowledge, Microsoft Office applications, Microsoft File Front, InfoPath, SharePoint and other customer software packages.

Ability to communicate effectively with culturally diverse audience. Senior executive management briefing experience.

Effectively able to communicate complicated concepts in an understandable manner. Experienced in problem solving and providing solutions. Excellent qualifications in leadership and interpersonal communications.

Supervisory skills and experience. Experienced in hiring, training, motivation and evaluation. Prepared Organizational work schedules, Purchasing, Inventory Management and Record Keeping.

Maximize resources to achieve customer satisfaction and increased productivity, meet deadlines and goals. Implement and coordinate both strategic and tactical plans to enhance performance.

EDUCATION AND TRAINING:

BACHELOR OF SCIENCE

COLUMBIA SOUTHERN UNIVERSITY May 2010

Criminal Justice Administration - major

Anti-Terrorism Studies - minor

MASTERS OF SCIENCE

COLUMBIA SOUTHERN UNIVERSITY 2014 Criminal Justice Administration - Major

PROFESSIONAL DEVELOPMENT

EPIC Health Care System Applications

Attended Microsoft Office Advance User Class in 2001

Attended several classes pertaining to Leadership (US Navy Veteran)

Currently working on MCDST for Windows 7 Operating System, MCTS for Configuring Windows Server 2008 Network Infrastructure,

Expert in Operation, Information, Medical Security.

PROFESSIONAL EXPERIENCE

MEMORIAL HEALTH

ENVIRONMENT CHANGE & RELEASE COORDINATOR/TESTING COORD. JUN 15 – JUN18

Savannah, Ga

Maintained EPIC certification in Clinical Documentation Specialist & EPIC Care Link/Plain Link

Responsible for setting up testing for all changes, Epic Special Updates and Upgrades.

Responsible for managing and monitoring the EMR Support within the Service Now ticket system.

Responsible for maintaining and updating of all EPIC testing scripts throughout several Special Updates and 2 Epic Upgrades, and ICD-10 upgrade.

Responsible for gathering all needed Team Members and assets for testing appointments.

Responsible for all EPIC and Downstream system testing.

Responsible for the correct assignment of all Nova Notes to analyst.

Wrote and implemented several training and testing procedures and policies.

Knowledge in EPIC Device Integration, Printers, Workstations and Print groups, EPIC Security and EPIC Data Courier.

CATHOLIC HEALTH INITATIVES

EPIC APPLICATION ANALYST II NOV 13 – JUN 15

Tacoma, WA

Maintained EPIC certification in Clinical Documentation Specialist & EPIC Care Link/Plain Link

Responsible for security changes within templates and user profiles.

Responsible for managing and monitoring the EMR Support within the Remedy System and creation of ALM’s for changes to templates owned by National Clindoc Team for Multiple Markets.

Member of National Epic Inpatient Implementation Team.

Member of National Inpatient Clindoc Security Team, and National Security Workgroup Team.

Security Lead for Clindoc Therapy Team.

Knowledge in EPIC Device Integration, Printers, Workstations and Print groups and EPIC Security

METRO HEALTH HOSPITAL (Consultant)

EPIC INPATIENT CLINICAL DOCUMENTATION SPECIALIST OCT 2011 – SEPT 2013

WYOMING, MI

Certified EPIC Clinical Documentation Specialist & EPIC Care Link/Plain Link

Responsible for setting up new account within the Michigan Health Connect system.

Responsible for managing and monitoring the EMR Support within the THQ System.

Member of the Life Cycle Management Team

Project Lead for EPIC Care Everywhere/Elsewhere

Project Lead EPIC Email Notification Project

EATON CORPORATION (Consultant) OCT 2010 – JULY 2011

IT ANALYST/REGIONAL DEPLOYMENT CENTER

GALESBURG, MI

Responsible for building system to user needs both hardware and software. Making sure that all applications installed on system are licensed and allowed for use by user.

Took part in testing applications Team to make sure they functioned properly within the Windows 7 environment.

Worked with DRA/AD for creating accounts, adding and removing accounts from the domain.

ULX – THE ULTIMATE LAN EXPERINCE NOV 2009 – FEB 2011

GENERAL MANAGER/BUSINESS DEVELOPMENT

GRAND RAPIDS, MI

Direct responsible for ten plus staff members.

Responsible for bringing in new streams of revenue to ULX that have helped the Company gain a thirty percent increase in new customers.

Responsible for development of the new events for Teens and other customers within ULX.

Responsible for setting up and running events throughout the month and year for ULX.

KENT COUNTY EMERGENCY MEDICAL SERVICES - (Contractor) JAN 2008 – NOV 2008

IT ADMINISTRATOR, DATABASE ENGINEER

GRAND RAPIDS, MI

Responsible for the designing and implementation of a new Data Base for tracking of expenditure and equipment for over forty-three EMS agencies in over ten counties.

Responsible for the wireless communications between EMS agencies and hospitals to provide real time data on incoming patients to emergency rooms throughout Kent County.

TEK SYSTEM - (Contractor) Mar 2008 –Aug 2008

IBM DESKSIDE SUPPORT

GRAND RAPIDS, MI

Responsible for over 600 users in an enterprise environment.

Support of remote sites and users throughout N. America

Making sure all new users have proper setup and all mapping needed for network drives and Lotus Notes email account.

Responsible for Ghost imaging new PC’s as they were brought into service.

Responsible for all needed software and hardware updates on PC’s.

Experience with HP and Dell PC configurations within an enterprise environment.

UNITED STATES NAVY – HOSPITAL CORPSMAN 1999 – 2006

UNIT INFORMATION SECURITY COORDINATOR/TAMMIS SYSTEM ADMIN

Initially served as a Navy Hospital Corpsman handling medical duties, Iraq, and Camp Lejeune.

Served two years as Department Terminal Area Security Officer. Accountable for resolution of all IT problems in the Department.

Trained personnel on use of computer and on Internet security.

Project Manager for a 2.4 million dollar project, consisting of medical equipment and consumables, used in the field during Operation Iraqi Freedom.

Maintained a multiple operating system network of more than sixty workstations and two servers.

Rewired complete company network with new CAT5 cable and new connection points.

References: Available on request

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