Manager Customer Service

PROFESSIONAL SUMMARY

Motivated, detail oriented, easily trainable, needs little to no management, hardworking, and a person that gets along with peers and administration. I am an enthusiastic, eager, energetic employee that is always willing to learn new things. My background history is in administrative and management.

EXPERIENCE

JANUARY 2018 – PRESENT

Unemployed

January till March 2018, work on Masters Degree; till present unemployed.

AUGUST 2014 – JANUARY 2018

Substitute Teacher, Kelly Educational

Managed to rotate between three school districts as was needed and build an excellent reputation with the school personnel and the students. I worked hard to keep an open line of communication with the staff at Kelly Educational and the schools. While doing this, I made sure that I fulfilled my duties and saw that each student did as they were supposed to do each day in accomplishing their work. In making sure, the students obeyed the rules, followed mine and did their job; I maintained a good response with them, and this allowed them the freedom to speak to me when they felt the need.

SEPTEMBER 2010 – AUGUST 2013

OFFICE MANAGER, AJCE TRUCKING

Handling the daily dealings with clients and managers was a large part of this business. Handled leasing arrangements of vehicles. Made significant income for the company in dealing with provisions of load pickups and deliveries. Communication with vendors, peers, drivers and DOT was a vital part of this organization.

FEB 1989 – JULY 2004

IM ANALYSTS ASSOCIATE, DUKE ENERGY

Performing Ad Hoc queries, utilizing Business Objectives, and QMF I was able to save the company money on the invoices that I audited. With the knowledge of Microsoft products, I was able to develop ways to retrieve data from FMIS and analysis it for utilization of the budget. Taking the information that I had extracted, I was able to help my peers develop a more natural method to a new budget system. Working with our vendors, I was able to audit their invoices and find mistakes, and this managed to save Duke Energy money.

MAY 1990 – JULY 2006

OFFICE MANAGER, H&R BLOCK

Dealing with clients, peers, vendors and IRS personnel this job had to be one of the toughest that I have ever had. It was always a different situation and trying to please some of the clients. Somehow, I still manage to leave them with a smile on their face.

EDUCATION

Masters Secondary Education, Grand Canyon University 3.14 GPA – March 17, 2018

Bachelor of Science, Gardner Webb College 3.89 GPA – May 11,1991

Associate in Business, York Technical College 3.98 GPA - May 31,1983

SKILLS

Skilled in Microsoft products (Excel, Word, PowerPoint, Access)

Easily trainable on any software or computer

Professional at researching difficult items

Take pride in doing my job right the first time

Successful relationships in working with peers and customers

Handle multiple tasks at a time

Being able to ask for help if needed

SPECIAL ACCOMPLISHMENTS

Letter from Ruth Nesbitt Advisory Customer Support Representative – in honor of work done on a project for IBM

Outstanding performance – Duke Energy

Excellent performance – Duke energy

CERTIFICATES

Customer Service Skills for Help Desk Professionals – Duke Energy

Introduction to Visual Basic Programming – Duke Energy

Managing Memory Resources – Central Piedmont Community College

Re-Engineering Initiator -Duke Energy

Communication Skills for the Help Desk Professionals -Duke Energy

Tools and Processes -Duke Energy

Microsoft Education & Certification - Microsoft

ACTIVITIES

I enjoy spending time with my family and friends, going to the movies and taking part in church activities. Looking at old cars and riding Harley Davidson motorcycles are high on my passion list. Taking long walks on the beach, or in the mountains with my daughter or friends is a must. Cookouts in the summer, listening to the children playing in the yard, and many other things that involve bright lights of my life keep me going on my days off.

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