Senior IT Analyst/Tester with excellent Quality Analysis skills in Insurance domain aiming to use abilities to successfully fulfill the Business/Quality Analyst role in your company.

SUMMARY

Experience in Property & Causality- Auto Quotes, Policy Administration and Claims Processing

Experience in Guidewire Policy Center.

Experience in all phases of the Software development life cycle (SDLC) including Requirements Analysis/Design and Development.

Experienced in designing Business Requirements Documents (BRD), Business Design, Business logic and translating them into functional requirements (FRD) to meet strategic goals.

Hands on experience in IT Project Coordinating by directing and monitoring the requirements, framework conditions and progress of short-term IT projects.

Experienced in conducting Joint Application Development (JAD) sessions with different groups for identifying the Key Changes.

Extensive experience in analyzing and requirements gathering and writing system functional specifications including use cases.

Experienced in Agile testing by using the User Stories.

Extensive experience in Functional, Regression, System, Performance, Integration, GUI, UAT, Database, Smoke/Sanity testing.

Extensive Experience in QA Testing Activities like Create Test Plans, Create Test Cases, Setup Test Data and Execute Test cases.

Auto/Property Insurance

Guidewire Policy Center

Claims Processing

Software QA methodology

Test Strategy/Test Plan

Test Case Design/Execution

Defect Management

Verification & Validation

Defect Coordination

Test Coordination

UserAcceptance Test/Coordination

Mobile Testing

JBOSS Migration Testing

Webservices Testing

CA DevTest

Browser Compatibility Testing

Database Testing

Extensive Experience in Test Management, Create Requirement Traceability Matrix, Test Case Metrics, Test and Defect Metrics

Experience in Defect Creation, Analysis, Escalation and follow up .

Worked for Organization Infrastructure Projects Testing Efforts.

Experience as Service Analyst who takes care Production Incidents and follow-ups using HP Service Manager.

Knowledge in ITIL – IT Service Management

Experience in designing of Automated Testing Strategy and Planning.

Experience in Testing of Infrastructure Projects: WebSphere 8.5, JBoss 5.2 and Windows 7Migration

Expertise in broad range of technologies, including business process tools such as Microsoft Project, MS Excel, MS Access, MS Visio, technical assessment tools, and bug tracking tool like Mercury Quality Centre.

Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities

TECHNICAL SKILLS

Languages and Tools: UML, Rational Rose, Requisite Pro, ASP.Net, Rational Clear Case, Rational Clear Languages and Tools: UML, Rational Rose, Requisite Pro, ASP.Net, Rational Clear Case, Rational Clear Quest, MS Project, MS Visio, MS Office Suite, MS Excel, Load Runner, SQL, Java, J2EE, JavaScript, C#, VB.NET, C++, Mercury Quality Center (QC), Adobe Acrobat, Photoshop, SharePoint, Lotus Notes, HP Service Manager, Test Link, JIRA, Guidewire Policy Center, RUMBA, Mainframes, QTP (Quick Test Pro), Firebug and Fire path, GIT.

Methodologies: SDLC, Agile, RUP, SCRUM

Operating Systems: UNIX, Windows 9x/NT/2000/XP

Application Servers: WebLogic, Web Sphere, JBOSS

Automation Tools: Selenium Test NG, Web driver, xpath,Quality Center, SOAP UI, QTP

IDE’s & Utilities: Eclipse/My Eclipse

Web Dev Technologies: Servlets, JSP, JDBC, Web Services (SOAP)Struts, HTML, DHTML, XML, XSL, CSS

EDUCATION:

Masters in Computer Science

PB Siddhartha College of Arts & Science, Vijayawada, AP, India

Bachelors in Computer Science ( Computer Science, Mathematics, Statistics)

DRW College, Gudur, AP, India

WORK EXPERIENCE:

American Family Insurance, Madison, WI 12/2014 – 12/2017s

Quality Analyst/Tester

Project: Advance Systems-Rate

The aim of the project was to develop Policy processing System using Guidewire Policy Center and Billing Center for Personal Lines business. The development was divided in to 10 Solution Delivery Teams (SDTs). I was part of Advance Systems - Rate Project which was one among the 10 SDT teams. The scope of our project was to deliver functionality related to rating, premium calculation, premium stability, rate premium detail tool (RPDT). I was primarily responsible for functional, testing for rating, premium calculation and verification, premium stability and RPDT.

Responsible for Functional, Regression and Smoke testing of PL Rating Service, AutoRateInfo Service, Rate Symbol Service, Rate Engine, and RPDT.

Responsible for the verification of accuracy of the premium amount calculated in the rate engine as part of Premium verification testing.

Responsible for planning, implementing and execution of Premium Stability testing.

Participated in UAT, Security and end to end testing for the newly developed Policy Processing System.

RESPONSIBILITIES:

Analyzed business requirements, user stories and system use cases prepared by Rating team, Policy Center team, Actuary team and identified the requirements that would impact rating.

Laid out a detailed day to day plan for Premium Verification and Premium Stability testing.

Prepared detailed test cases for all rating web services and RPDT for all Property Policy types and Auto Vehicle types and executed them manually.

Worked with actuary team in coming up with minimum number of Test Scenarios to cover all 270+ (200+ for Property Line and 70+ for Auto Line) rating variables for Premium Verification and Premium Stability testing.

Helped in developing NPD calculators based on rating algorithm for each policy type and testing the calculators. These calculators were used to produce expected results for Premium verification, Premium stability and RPDT testing.

Created Requirements Traceability Matrix to warrant all the requirements are covered by the test cases for RPDT.

Performed Smoke tests for RPDT after every new build.

Logged, Prioritized and kept track of defects until closed using Jira.

Updated functional test results and prepared summary of the results at the end of every sprint.

Built effective test data covering all possible scenarios and added in datasheets for DevTest Testing.

Updated regression test scripts in every sprint and the regression code base (DevTest scripts) was maintained using Git.

Supported UAT testing with the Users and BA teams by debugging environmental, functional and data issues, defect tracking, and finally obtaining official UAT Sign-off.

Participated weekly scrum meetings for defect handling with internal testing and development team.

Environment: DB2, Java, EJB, HTML, CSS, Java Script, XML, Mainframes, MS Office, MS Project, Windows, Rational Rose and Requisite, Pro, GuideWire, JIRA, SharePoint, CA DevTest (Previously known as ITKO LISA),QTP, Hermes SOAP UI.

American Family Insurance, Madison, WI 09/2013 – 11/ 2014

Quality Analyst/Tester

Project: JBoss Migration.

This Project encompassing, massive migration of applications including claims and billing applications from JBOSS 4.3 to JBOSS 5.2 version. Along with application migration, another purpose of this effort is to integrate with Site Minder, use of Secure MQ and Auto Sys to replace CA7 for open system batch jobs. The effort is intended to provide improved application performance and scalability by meeting application's Functional and Non-Functional requirements.

Worked on multiple applications which belong to various units such as:

Agency Applications

BI Data Services Applications

Classic PL Systems Applications

Commercial and FR Applications

Customer Portal Applications

INFRA Applications

Life Applications

Policy and Report Services Applications

Rate Applications

Field Applications

Security Applications

RESPONSIBILITIES:

Arranging meetings to understand applications from system specialists

Analyzed application work flow during the development phase.

Prepare the test plan and test cases.

Gathering Information on applications from SMEs.

Coordinate the test plan with project managers and other team members.

Gathering the Test Scenarios and test data from the Business and Project teams.

Creation and Execution of automated scripts in DevTest and regression test cases in all relative (INT, DEV, QA/PERF) test tiers.

Worked on performance scripts using DevTest.

Validated MQ messages through Hermes JMS Tool.

Performed web services using SOAP UI.

Performing Regression tests identified for the respective applications.

Coordinated testing activities like integration and regression testing with interacting applications.

Reporting the defects in the JIRA and explaining in Defect Review meetings.

Communicate with the SME's and development team to resolve the issues.

Retest and closing the defects.

Environment: DB2, HTML, Java Script, CSS, XML, Mainframes, MS Office, MS Project, UML, Windows, Rational Rose and Requisite, Pro, GuideWire, JIRA, SharePoint, JIRA, CA DevTest, QTP, Hermes, SOAP UI.

State Farm Insurance, Bloomington, IL 10/2011 – 08/2013

BUSINESS QUALITY ANALYST/SERVICE ANALYST

Project: Worked for Policy Administration and Production Services

Enterprise Claims System (ECS):

ECS is the largest and complex attempt undertaken at State Farm. This new application automates the claim handler tasks, payments, and claim processing by anyone and at any hour, which includes following modules: First Notice Of Loss (FNOL), Claim Management and Claims Financials

Infrastructure Projects: WebSphere 8.5, JBoss 7.1, Windows 7

RESPONSIBILITIES:

Identified the Business requirements, and documented the requirements.

Used Rational Unified Process as the development life cycle, created Use Case Diagrams using UML

Acts as a liaison between the business partners and other Systems department area or as a liaison for contacts outside of State Farm.

Participated in a variety of activities to implement solutions which meet State Farm’s needs:

Gathers information

Conducts research

Analyzes business needs

Develops requirements

Coordinates and executes the development of test cases and analysis of results.

Coordinates the development, review, and the update of procedures and trainings.

Managed Incident, Problem and Change Records in HP Service Manager.

Involved in Bug Tracking during the testing lifecycle.

Understands State Farms overall field business needs, industry trends, agency/policy holder relations and best practices and complies with System processes and procedures of assigned area.

Conducted Daily meetings for deciding and reporting on the Policies and Procedures to be followed.

Created and solved Incident records and requests using Service Manager.

Used Rumba to pull up the Policy Records from the mainframes.

Created Service requests (SR’s) for the SA’s to fix complex issues (Hours needed and budget).

Created Knowledge Items with solutions for the repeated problems.

Prepared Test Plan and Test Case Scenario Documents

Prepared System and functional Test Plan and Test Case Scenario Documents

Prepared Unit Test Cases + Functional Test Cases for new releases from Requirement Document

Prepared Test Data for complex business conditions in the test case.

Prepared Test cases for performance testing.

Performed Defect Coordination, Tracking and Escalation

Executed Test cases and created defects.

Performed SOA / Web Service testing

Responsible for Peer review of the documents like Test Plans, Test Cases written by Team Lead & Team members.

Prepared Automation Testing Planning, Strategy.

Created Traceability Matrix of automated Test scripts

Automated functional integration and System test cases using QTP Automation Frameworks.

Performed Functional Regression Testing on all impacted applications for WebSphere, and Windows 7 migration projects.

Environment:, Windows, DB2, Java, EJB, HTML XML, Rhumba, Mainframes, COBOL,CICS,DB2,Rational Rose, MS Office, MS Project, UML, RUP, Visio, HP Service Manager, Test Link, JIRA.

Mercury Insurance, Chicago, IL 07/2009 – 09/2011

Business Quality Analyst

Project: Guidewire Policy Center is a flexible underwriting and policy administration system designed to personal and commercial lines carriers of Mercury Insurance.

RESPONSIBILITIES:

Gathering business requirements through interviews, surveys, and observing from account managers.

Understanding business requirements from user interviews and then translating requirements into functional and technical specifications.

Interacting with SME’s of different divisions (Information Technology, Risk and Operations) and establishing a business analysis and design methodology around the RUP (Rational Unified Process).

Prepared BRD supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.

Designed Use Cases, Use Case diagrams, Class diagrams, Activity diagrams, Sequence diagrams in UML methodology using Rational Rose.

Prepared Test Cases for Functional and Regression Testing of Policy Center module.

Executed Functional and Regression Test Cases for modules.

Created traceability Matrix between requirements and Test Cases in Quality Center.

Prepared Defects and Test Status Reports in Defect Tracking Tool (JIRA).

Involved in preparing Test Data, Testing environment and Test Matrices.

Conducted Defect Review Meetings.

Identify and Automated Regression Test suite using QTP 8.2

Expertise in Running test cases and test suites using QTP and ITKO-DEVTEST.

Created scripts using DevTest Test Manager and inserted Assertions, Filters and, data Sets

Worked on Enhancement of scripts by adding datasets, filters and assertions for parameterization.

Participated in Peer Reviews of automation scripts and documented review comments

Environment: DB2, Java, EJB, HTML XML, RUMBA, Mainframes, COBOL,CICS,DB2,MS Office, MS Project, UML, RUP, Visio, Windows, Rational Rose and Requisite, Pro, Guidewire, JIRA, DEVTEST, SharePoint, JIRA, CA DEVTEST,QTP

Farmers Insurance & Financial Services, Chicago, IL 04/2007 – 06/2009

SOFTWARE TESTER

Project: Worked for Agent Intranet Quote System, Internet Auto Quote Projects and Claims Systems.

RESPONSIBILITIES:

Created Manual test cases by analyzing Business Requirements Document and uses case document.

Documented the Requirement Traceability Matrix for tracing the Test Cases and requirements.

Developed test plan, test conditions and test cases used in testing based on business requirements, technical specifications and/or product knowledge

Conducted the Functional Testing, System Testing, Integration testing, Regression, Performance Testing, UAT and Smoke Tests.

Performed data integrity testing (UI Vs Database).

Performed End to End Testing from AUT vs Mainframes vs App Database.

Working with mainframes-CICS Environment to get the Account Information and get the status of user credentials

Participated in Peer Reviews of automation scripts and documented review comments.

Created Traceability Matrix of automated Test scripts

Participated in Metrics Calculation.

Reported bugs through Defect Tracking Tool

Coordinated with developers in reproducing and re-testing of defects in order to fix and close them.

Perform Defect Coordination and helped Project Management to fix Defects Quickly.

Executed SQL queries for Data Integrity Testing.

Automated Regression Test cases using QTP (Quick Test Pro)

Performed User Acceptance testing (UAT) and documented results.

Environment: Windows98/NT, HP-Unix, SQL Server 2000, Java, Servlets, AWT/Swings, HTML JavaScript XML, JSP, QTP, VSS, Clarify-Clear Quality, .net technologies, ASP,MS Office, MS Project, UML, Agile, Visio, Windows, UNIX, Rational Clear Quest, Rational Rose and Requisite Pro.

References are available upon request

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