Manager Customer Service
Resume:
Kimberly Coronel
Commerce, CA 90040
***********@*******.***
Professional Summary Retail with management experience and exceptional people skills. Versed in a fast-paced retail environment and handles multiple responsibilities simultaneously. Desires a challenging role as a receptionist.
Experience
August 2012 Gomen Furniture Lynwood, CA
To Customer Service Representative
September 2014 Promptly responded to general inquiries from staff and clients via telephone, mail, e-mail, and fax.
Bookkeeping/ compile financial records. File orders and receipts. Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
December 2015 Toyota Place Westminister, CA
To Business Development Center Representative/ Call Center Associate/ Receptionist June 2016 Address issues, provide support and offer information, as needed, to keep customers satisfied and earn business.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Make outbound phone calls to potential customers, as well as handle inbound calls for sales appointments.
July 2016 Realty Escrow, Receptionist Commerce, CA To Feb 2017 Handled delicate situations, such as – customer requests, special needs and complaints. Operates listed office machines as required.
Opened new Escrow Orders in system and hard copy.
Typed Escrow Instructions for Borrowers to sign and return. April 2017 EscrowNet, Receptionist Downey, CA
To Directed inbound phone calls and made outbound calls to clients and/or agents June 2018 Ordered and requested items in order for escrow files to expedite Kept workspace clean and organized and also made sure to order all supplies needed Answered, screened and directed inbound phone calls. Prepares outgoing mail; sorts and distributes incoming mail. Core Qualifications
• Customer-and service- oriented
• Excellent communication skills
• Results-oriented
• Fluent both Spanish and English
• Reliable and punctual
• Proficient in Word, Excel, PowerPoint, ADP,
Quickbooks, Streamline and CRM software.
• Exceptional leader
• Training and development
Education
2012 Bell Gardens Bell Gardens,CA, USA
High School Diploma
Professional References
Martin Carrillo 657-***-****
Manager, Sectran Security Inc.
7633 Industry Avenue
Pico Rivera, CA 90660
Dr. James Anthony Martinez 323-***-****
Assistant Superintendant, MUSD
123 S. Montebello Blvd.
Montebello, CA 90640
Lizeth Villalobos 323-***-****
Manager, EscrowNet
8635 Florence Avenue, Se. 106
Downey, CA 90240
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