Kimberly Coronel

**** * * ******* ******

Commerce, CA 90040

M:562-***-****

ac6e9x@r.postjobfree.com

Professional Summary Retail with management experience and exceptional people skills. Versed in a fast-paced retail environment and handles multiple responsibilities simultaneously. Desires a challenging role as a receptionist.

Experience

August 2012 Gomen Furniture Lynwood, CA

To Customer Service Representative

September 2014 Promptly responded to general inquiries from staff and clients via telephone, mail, e-mail, and fax.

Bookkeeping/ compile financial records. File orders and receipts. Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.

December 2015 Toyota Place Westminister, CA

To Business Development Center Representative/ Call Center Associate/ Receptionist June 2016 Address issues, provide support and offer information, as needed, to keep customers satisfied and earn business.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Make outbound phone calls to potential customers, as well as handle inbound calls for sales appointments.

July 2016 Realty Escrow, Receptionist Commerce, CA To Feb 2017 Handled delicate situations, such as – customer requests, special needs and complaints. Operates listed office machines as required.

Opened new Escrow Orders in system and hard copy.

Typed Escrow Instructions for Borrowers to sign and return. April 2017 EscrowNet, Receptionist Downey, CA

To Directed inbound phone calls and made outbound calls to clients and/or agents June 2018 Ordered and requested items in order for escrow files to expedite Kept workspace clean and organized and also made sure to order all supplies needed Answered, screened and directed inbound phone calls. Prepares outgoing mail; sorts and distributes incoming mail. Core Qualifications

• Customer-and service- oriented

• Excellent communication skills

• Results-oriented

• Fluent both Spanish and English

• Reliable and punctual

• Proficient in Word, Excel, PowerPoint, ADP,

Quickbooks, Streamline and CRM software.

• Exceptional leader

• Training and development

Education

2012 Bell Gardens Bell Gardens,CA, USA

High School Diploma

Professional References

Martin Carrillo 657-***-****

Manager, Sectran Security Inc.

7633 Industry Avenue

Pico Rivera, CA 90660

Dr. James Anthony Martinez 323-***-****

Assistant Superintendant, MUSD

123 S. Montebello Blvd.

Montebello, CA 90640

Lizeth Villalobos 323-***-****

Manager, EscrowNet

8635 Florence Avenue, Se. 106

Downey, CA 90240

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