Customer Service Office Assistant
Resume:
LLisa Smith-Mckim
Phoenix, AZ
***********@*****.***
Objectives
Accomplished Office Professional adept at effective multi-tasking and achieving outstanding results in high-pressure environments. Have worked for DES Child Care Administration as A Relative Child care Provider and have received a Public Safety Finger Print card authorize to work for the State Of Arizona. Proven experience in both private and public sector. My experiences in maintaining and updating records/data entry and editing correspondence while utilizing Advantage, PeopleSoft, Outlook, Microsoft Office suite, Excel PowerPoint, and the Internet. HIPPA certified with proven track record of confidentiality, compliance, and accuracy.
Experience
September 2017-October 2017
REQROUTE c/o COGNIZANT TECHNOLOGY
Phoenix, AZ
Business Quality Analyst Processor
Process enrollment and/or billing from in compliance with all HIPPA laws and according to training and guidelines given by the client.
Access client and company’s system software to search, update, correct and at times analyze customer information on behalf of the client in accordance with efficiency and quality targets.
Skill/Experience Requirements: Computer proficient including experience with Windows, the Microsoft
Office Suite, accessing multiple systems and using dual screens to increase the efficiency of one’s work.
Experience
April 2013-April 2017
RANDSTAD LLC
Phoenix, AZ
Program Service Evaluator
Efficiently worked and verified the employers’ IRS 8850 form and application to expedite a backlog. Provided conduct payment history by reviewing wages by the claimant and payment history against wage reported.
Prior to this assignment I worked for Arizona State Department of Revenue where I process Arizona State Income taxes and check for errors and accuracy electronically.
●Various Customer Service, Accounts Payable, Deposits, Lock Box, etc. assignments on a project and temporary basis.
Experience
July 2012-October 2012
SOUTHWEST NETWORK
Phoenix, AZ
Office Assistant
●Provided administrative and clerical support to staff and clients at assigned mental health facility.
●Scheduled recipient appointments, ensured service tickets were in order, collected and validated insurance information, and followed all HIPPA guidelines.
●Recorded no-show and appointment changes into ClaimTrack software system.
●Created and maintained member charts. Compiled clinical information as requested.
ACADEMIC EDUCATION:
ARIZONA STATE UNIVERSITY TEMPE, AZ
Bachelor of Arts May 2004
Received B.A. in Human Service
PHOENIX COLLEGE PHOENIX, AZ
Associate Degree, May 2002
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