Manager Sales

PRINNIES MOORE

Atlanta, GA 678-***-**** ********@*********.***

A reliable, self-motivated, enthusiastic team player with strong organizational and interpersonal skills. Proficient in event planning, accounting, database administration, purchasing, project management, project implementation project coordinating, human resources management, management, training, strategy development, analyzing, issue/conflict resolution and administrative assistance, data entry

EDUCATION

Strayer University, Atlanta, GA MBA Degree Business Adm/ Project Management

/Human Resource Management

Alcorn State University, Lorman, MS B.S. Degree Business Adm Excellent in Excel, Word, PowerPoint

EXPERIENCE

AT&T BUSINESS SOLUTIONS &CUSTOMER EXPERIENCE Atlanta, GA Adm Assistant (Management) Human Resource Specialist/Project Coordinator/Database Admin 2014 – Oct 2017

Provided daily administrative support for Executive VP’s, AVP’s, Directors and team member’s daily project and job activities. Assisted Officers as needed with calendars, meetings, travel and transportation, edited all records, letters and documentation before presentations.

Secured all confidential records and documents via SharePoint.

Maintained and Secured all employees security clearances, badges, personal information, training information.

Training of all new software, hardware, new products and services. Demonstrated and trained on all new wireless products or services received.

Initial training of all new employees. Developed new training guides, processed copies and booklets on new procedures and products

Processed all vouchers, invoices, accounts payable/ receivables. Purchase and inventory manager, monthly auditing. Provided meeting rooms for all conferences and greeted all visitors, recorded all minutes for meetings. Set up telepresence, conference calls for meetings in multiple locations and meeting venues.

Managed Calendars and meetings for VP’s and AVP’s made all travel arrangements domestic and international.

Trainer, Contract manager, Event planner and Coordinator for Customer Experience team.

Schedule and plan meetings, appointments, office events and travel for leadership in a timely manner.

Provide support for the onboarding and exiting process; ensure that employees are equipped with tools needed and IT services to productively meet the daily needs of the business. Total ownership of all trouble reporting.

Handled all moves and relocations internally (LAN and WAN connections and IT needs)

Project Coordinator, Implementation Specialist for the team projects. Prepared and assist with all project reports. This included facilitating project definitions, outlining, drafting, writing, editing and revising reports.

Coordinated mass meetings for over 10,000 people in multiple venues and meeting areas for corporate rollouts. Human Resource manager for all Customer Experience employees. Duties: payroll specialist, leave, FMLA, military leave, resolved issues and problems with employee benefits, primary liaison with headquarters.

• Resolved issues and problems with employee benefits. Conducted independent research into complex questions on a case-to-case bases.

• Prepared written statements, documented forms and collect information for approved leave.

• Established and maintained hard copies on electronic file on all pertinent classification documents for the team

• Managed all confidential case files on all disciplinary, adverse actions, appeals, complaints and grievances

• In-processed all new employees and out-processed exiting employees.

• Updated the employee eligibility annually, added all promotions, salary increases and bonuses to ensure accurate pay.

• Managed and scheduled all training for employees to assure it was completed before the deadline.

• Provided training to all employees on new HR procedures, up-to-date classifications news and updates from headquarters.

Database and Record Administrator

Managed highly confidential database for highly sensitive corporate material and future projects. Assigned new users and deleted users per upper management and security request. Primary administrator for the department (SharePoint). Updated the system daily to reflex all the add, changes and deletions made by the users. Saved all confidential records and information in secured electronic files per company policy. AT&T OFFICE OF THE PRES/ CUSTOMER APPEALS Atlanta, GA Contractor/Project Manager 2011 – 2014

Project Managed official and irate stakeholder’s executive appeals within the Office of the President from beginning through resolution. Customer complaints consisted of issues consisting of billing, quality of service, technical support, field issues, leveraging both internal and external partners for assistance.

Extensive knowledge of PMIBOK Guide

Managed team of 10 assigned daily duties, weekly reviews, time reporting and leave, assigned projects.

Personal contact daily with clients and stakeholders

Project Manager special project for software/ hardware implementation and lead efforts to develop proposed solutions, including monitoring of results, provided direct customer interaction in managing escalations and interfaced with technicians, engineers and Network leadership through implementation. Results: We were able to identify process improvements to help reduce OOP complaints.

Implementation Management Initiated and supported all team projects and events. AT&T Technology and Operations Atlanta, GA

Office Assistant Engineering

2010 - 2011

Developed and maintained spreadsheets for the engineering team projects via Excel, Word and PowerPoint implemented all meeting presentations.

Handled all administrative duties for the VP: timesheets, expense reports, vouchers, equipment ordering, supplies,

Prepared and Analyzed administrative reports from mechanized systems to maintain accounts.

Managed projects and prepared reports pertaining to budget, planning, special service circuits, unit computations

Test complex circuits and services to complete special projects. Internet, VOIP, PRI, BRI and Trunk lines

Software Implementation Interacted with Technicians (internal and external) to trouble shoot issues. AT&T/ BELLSOUTH Major Account Center Atlanta, GA

Customer Service Associate/ Team Lead/ Trainer

1999 - 2010

Performed end-to-end implementation support of AT&T Business customer on a case to case bases for Complex Business products (Landlines, Centex, Trunks, BRI’s, PRI’s, BVOIP, Internet services).

Sales of new products and services to new and existing clients

Resolved customer issues through consultations with sales teams and other internal/external departments.

Supported Narrow band organization with service level agreements through customer support calls, re-schedule and dispatch technicians for business customers.

Lead special projects for Major Accounts teams such as, system changes and major service upgrades in the CO.

Provided sales, billing, maintenance, management, and support for multiple accounts with resolution for Complex Svc.

Managed assigned portfolios of Business customer’s daily needs consisting of order entry, data entry, billing, sales, service trouble- shooting through to resolution.

Managed team 5-20 Representatives; handled peer training and management support including escalations from irate Large Business customers.

Small Business / Sales/ Support Specialist/Supervisor/Team Lead/Trainer 1997 - 1999

Offered Small Business products to enhance their business competitive needs.

Assisted customer support team with specialized customer request, and billing issues.

Resolved and managed escalations and conducted team meetings as relieving manage. MCI Telecommunication Inc. Atlanta, GA Supervisor/Trainer 1988 - 1996

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