Manager Customer Service
Resume:
Olivia Sanchez
Roanoke, VA 24018
Mobile: 559-***-****
Email: *******.******.*****@*****.***
Job Type: Permanent
Work Schedule: Full-Time
Department of Social Services
Craig County, VA
Benefits Program Specialist
July 2017-Present
Hours per week: 40 plus the occasional overtime
Duties, Accomplishments and Related Skills:
I conduct interviews to determine eligibility for assistance and re-determine continuing eligibility; I explain the nature of temporary assistance benefit programs and determines reasons and need for assistance; Process applications for financial assistance; explain client responsibilities, rights and program availability; evaluate consistency and completeness of data secured, and where indicated substantiate its accuracy; compute assistance plans, determine the need for and amount of allowances for special circumstance items; I evaluate social factors as education, work experience, and levels of social functioning; and evaluate employability of clients and explores potential sources of income.
Job Type: Permanent
Work Schedule: Full-Time
Adams County Nursery
Aspers, PA
Customer Service Assistant & Fruit Inspector/Grader
August 2015- July 2017
Hours per week: 40 plus occasional overtime
Duties, Accomplishments and Related Skills:
Full-time customer service assistant providing a full range of administrative support for the sales team and product development. Responsible for entering and tracking payment data (accounting) and adjustments of active accounts, explaining and interpreting policies. Acted as Intellectual Property Manager, kept accurate records on growing rights, royalties and sales. Duties also included, billing, creating royalties and commission reports. As well as assisting customers both in person and on the phone.
Programs used: Microsoft Office (Word, Excel, Outlook) Active Accounting, UPS Worldship
October-August 2015:
Utilizing my knowledge of the United States Standards for Grades of Apples, I was responsible for ensuring that the apples were graded properly. To accomplish this, I had to inspect the apples looking for any damage that could have been done by picking and/or handling. I was responsible for implementing procedure to eliminate damage variables. All findings were reported to my supervisor.
I was responsible for tracking all of the grading for about 300 acres of apples. My data was used to identify problem areas therefore, reducing the amount of damage to the apples and maintaining a higher profit margin for my employer.
My duties also included operating specialized equipment i.e. forklift, and various sizes of tractors. I was also tasked to enter the data into the computer by the use of scanners and using various computer software programs.
Program used: Excel
Work Schedule: Full-Time/Part-Time
Adams County Arts Council
Gettysburg, Pa.
Office Manager/office staff
January 2015- July 2017
Hours per week: (35+) /10-15
Duties, Accomplishments and Related Skills:
Office manager serving as the point person for maintenance of the building and ensuring that all of the supplies and equipment are in working order to accomplish the goals of the Arts Council.
My responsibilities include organizing office operations, manage relationships with artists, and students by coordinating and scheduling classes according to the needs of the Arts Council.
Responsible for promoting the council by ensuring the community knows what the Arts Council has to offer. I accomplish this by creating direct mailing campaigns along with social media, sending personal correspondents to inquiries and greeting visitors on a daily basis that come into our facility.
My duties include tracking the progress of students that are or have been enrolled in classes. I was responsible for making sure that the arts council achieves maximum sales revenues and was in compliance with state regulations in regards to background clearances.
Proficient in Microsoft Office (Excel, Word, Outlook)
Kawahara Nursery
Morgan Hill, CA.
Accounts Manager
October 2007- December 2009
Hours per week: 40 plus occasional overtime
Duties, Accomplishments and Related Skills:
Field representative for nursery managed six accounts in territory. Accounts were in the red when I was assigned to the territory. Within six months vendors were showing a 4% sales increase therefore increasing their profit margins.
My responsibilities included creating and maintaining displays along with sorting merchandise by type, color, and price. Entering data included ordering and managing the inventory which was crucial to the success of and the overall performance of my accounts.
My duties were to make sure the quality of the products I was selling, exceeded the expectations of the accounts that I had been assigned to.
My skills are extensive use of Microsoft Office to include the use of Word and Excel.
Altman’s Specialty Plants
Salinas, CA
Accounts Manager
April 2003- April 2005
Hours per week: 40 plus occasional overtime
Duties, Accomplishments and Related Skills:
Field representative for nursery managed six Target Retail Stores in territory. Accounts were in the red when I was assigned to the territories. Within eight months of assuming responsibility of these stores accounts started to show an increase in sales and a decrease in lost inventory therefore increasing their profit margins.
My responsibilities included creating and maintaining displays along with sorting merchandise by type, color, and price. Entering data to include ordering and managing the inventory which was crucial to the success of and the overall performance of the accounts assigned to me.
My accomplishments were increasing overall sales performance of all of the stores assigned to me by a net profit of 2% over a two-year time period. This was significant due to all of the stores involved were in the red by at least 10%. My insight of plant knowledge, quality control and retail experience was a major factor in accomplishing this achievement.
Orchard Supply Hardware
Visalia, CA
Nursery Manager/ Customer Service Manger
April 2000- Jun 2014
Hours per week: 40
Duties, Accomplishments and Related Skills:
I had to make calculations based on projected sales for current and future orders. I was tasked to create marketing plans, set budgets, order supplies, and ensure proper working conditions of equipment.
As a manager I recruited, hired, trained, overseen, and terminated employees. I provided new employees with proper gardening equipment and taught correct techniques and procedures for plant care. I delegated job duties and ensured that employees did their jobs properly. I scheduled work hours. I also was responsible for establishing a safe working environment by creating and implementing safety policies that adhered to legal standards.
Outside of my nursery responsibilities I’ve prepared money for deposit, lead seminars to both large and small groups, and worked with community organizations.
Bath and Body Works
Visalia, CA
Key Holder
1998-2000
Gap Incorporated
Old Navy, Visalia, CA
The Gap, San Luis Obispo, CA
Education:
California State University Fresno -Fresno, Ca
162-unit hours toward a Bachelor’s Degree
Major: Plant Science (Plant Health)
College of the Sequoias –Visalia, CA
Associate of Arts Degree 2000
GPA: 3.0
Major: Art
Dean’s List
College of the Sequoias –Visalia, CA
Associate of Fine Arts Degree 2011
GPA: 3.20
Major: Fine Arts
Dean’s List
Affiliations:
Juliette Girls Scout Leader -4 years
Volunteer at the Adams County Library, Biglerville, PA
References:
References available upon request.
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