Engineer Customer Service

David Bernick

*** ******** *****, ****** ** *****

484-***-**** ● *********@*****.***

Work Experience

Service, Support, Engineering, Testing, B&W Tek 1/2014- Current

Performs customer visits for field service, support, maintenance, installations, and training IQ/OQ.

Services hardware, software, and QA for hand-held Raman product lines.

Diagnoses errors or technical problems and determines proper solutions.

Provides technical support and customer service for all product lines.

Supervises testing stage for new products and software before market release.

Support projects by conducting team meetings, and communicating issues and progress to management.

Assistant Instrument Engineer, Sepax Technologies Inc. 3/2013- 1/2014

Created detailed assemblies of vendor components and systems using SolidWorks

Performed testing, troubleshooting, and maintaining HPLC components

Served as communication contact between Sepax-China Team and American and European vendors

Research Assistant, Dr. Peter Butler 1/2009 - 5/2012

The Mechanobiology Lab studies the forces in vascular epithelium and its role in health and disease

Designed lens and component configuration necessary for updating an optical trap (laser tweezers)

Calibrated and operated trap for experiments to measure catalytic forces of enzymatic reactions

Education

The Pennsylvania State University, University Park, PA May 2012

Bachelor of Science in Bioengineering; Mechanical Engineering Option GPA: 3.63

Schreyer Honors College, Honors in Bioengineering

Minors: Engineering Mechanics; Engineering Leadership Development

Portable Stress Monitor, Senior Capstone Project Spring 2012

Designed and created a prototype Electrodermal Activity monitor

Served as Team Leader and contact point between group members and sponsor

Activities

Rock Climbing Enthusiast, Delaware Rock Gym

DIY Electronics Enthusiast

Skills and Certifications

Computer – Linux, MATLAB, SolidWorks, LabView, COMSOL, MS Office, Networking

Technical –Mechanical Aptitude,Technical Writing, CAPA, Risk Management,

Personal – Strong Problem Solving, Thorough, Highly Motivated, Creative, Timely

Professional Lean-Sigma™ Process Improvement – Yellow Belt Certificate

Honors and Awards

Lockheed Martin Design Excellence Award for the Portable Stress Monitor Design 2012

Eagle Scout 2006

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