Account Managr
Resume:
April Brasher
**********@*****.***
Professional Experience
• Human Resource Professional with eight years of progressive experience in all aspects of HR.
• Strong working knowledge of CRM tools: Google, Sharepoint, ISIMS, ADP, KRONOS, Taleo Applicant tracking system, Microsoft Office Suite, VBAS, E-Verify.
• Ability to handle large volumes of payroll processes including running AD HOC payroll reports.
• Strong working knowledge of LOA’s, Worker’s Compensation, ADA, FMLA/CFRA, Employee Relations and progressive discipline up to and including termination when necessary.
• Strong management of client and benefit plan renewals from beginning-to-end. Education
• SAHRA Member 2017 ( Sacramento Area Human Resource Association)
• PHR Certified 1/2017
• Strayer University: Masters in Human Resources and Masters in Business Administration
• California State University, Sacramento: BA Liberal Studies Work History
BRMS-Account Manager October 2017-present
• Exhibit strong technical knowledge of industry, products, and compliance requirements, including plan deductibles and dates.
• Ensure execution of contract and any renewal adjustments by working with finance and sales.
• Conduct ongoing training for team members to make certain the quality of service delivered to BRMS customers achieves and exceeds company and productivity standards.
• Provides feedback to assist in the creation of performance improvement goals and development of training programs.
• Review daily and monthly reports, transactions, and trends and provide feedback to team members and upper management.
• Responsible for obtaining and revising information on account and completing all activity as required.
• Manage, understand and analyze monthly reports.
• Ensure proper handling of customer issues and concerns.
• Create and update plan documents during and after Implementation. HR Consultant April 2017-October 2017
• Coordinated and/or conducted employee relations activities and programs including but not limited to employee counseling, interpretation of policies, employe investigations and employee disciplinary meetings.
• Completed manual payroll for 250 employees through ADP.
• Counseled and advised management on employment issues using SMART goals (Specific, Measurable, Attainable, Realistic, Timely).
• Handled all employee relations up to and including progressive discipline and terminations.
• Assisted with the establishment of appropriate HR metrics to monitor work efficiency and effectiveness.
• Managed all new hires and benefits administration including Open Enrollment.
• Key member of Safety committee to ensure workplace is safe for all employees (OSHA).
• Completed investigations of discrimination and harassment.
• Maintained all employee files and records though HR computer systems. The Sacramento Bee (HQ) HR Generalist February 2016-April 2017
• Recruited and hired over 100 employees in 12 month period for part time Packaging Department
• Completed all on-boarding and new hire paperwork and orientations (including offer letters and reference checks)
• Coordinated and scheduled interviews for candidates in five locations.
• Employee relations including workers compensation and investigations.
• Assisted with Open Enrollment and Benefits Administration.
• Responded to Employment Verifications for state and federal government agencies.
• Completed all termination paperwork.
• Approved time sheets and distributed payroll thorough ADP.
• Key member of Safety Committee to ensure workplace was safe for all employees (OSHA). Adecco- Staffing Consultant/HR March 2015-July 2015
• Full-cycle recruiting for candidates in various fields including light industrial, clerical and professional.
• Account manager for numerous clients and established strong relationship insuring staffing needs.
• Pre-screened candidates for submission to clients (background and drug screening when applicable) and conducted new hire orientations.
• Analyzed financial reports for billing clients back for screenings per contract.
• Respond to employment verification requests for state and federal government agencies including unemployment and disability claims.
• Completed all termination paperwork.
• Conducted employee relations and managed workers compensation claims.
• Approved time sheets and distributed payroll though ADP. Retinal Consultants-Executive Assistant for Clinic Operations March 2014-March 2015
• Completed all on-boarding for new employees and orientations.
• Re-structured all job descriptions including compensation analysis and job advancement sequences
• Assisted employees with benefits concerns including deductibles and billing concerns.
• Supported clinic manager and operations for nine remote clinics including scheduling agenda, meetings and trainings.
• Completed all scanning and filing of documents for medical charts through E.H.R.
• Submitted payroll through ADP and ensured mileage and time sheets were accurately documented and submitted.
• Core member of morale team for clinics and corporate office.
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