Customer Service Administrative Assistant
Resume:
Cassandra Thomas
Kansas City, MO 64138
Phone: 816-***-****
E-Mail: ******.****@*****.***
Professional Summary
Excellent interpersonal skills and always interacts with a high degree of professionalism and personal integrity. Motivated and committed individual with exceptional oral and written communication skills; self-starter, quick learner, able to give and receive detailed instructions. Twenty-years of customer service in a professional environment.
Proficiencies:
De-escalation and soft skills
20+ years of customer service
Adept to working in a fast pace environment
Strong attention to details
Oral and written communication skills
Time Management
Active Listening
Experience & Qualifications
Customer Service Representative November 2002-September 2015
Missouri Gas Energy Kansas City, MO
Answer inbound calls
Receive payments and post amounts paid to customer accounts.
Advise customers of necessary actions and strategies for payment.
Negotiate credit extensions when necessary.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Office Manager November 1983 - November 2000
Sutherlin Optical Kansas City, MO
Responsible for ordering prescriptions for Physicians
Managed inbound and outbound mail correspondence
Maintains office efficiency by planning and implementing office protocal and systems
Maintains office services by organizing office operations and procedures
Contributes to team effort by accomplishing related results as needed
Education
1982 East High School Kansas City, MO
Diploma
Volunteer Service
Administrative Assistant for Orientation Class for New Members (Canaan Worship Center)
Assist in providing support for Canaan Worship Center Finances Team
Input sensitive information through a customize system data base to update and track the parishioner’s membership (Canaan Worship Center)
Provide bereavement support to families in the community (Canaan Worship Center)
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