Cassandra Thomas

**** ****** *** ****

Kansas City, MO 64138

Phone: 816-***-****

E-Mail: ac6e6j@r.postjobfree.com

Professional Summary

Excellent interpersonal skills and always interacts with a high degree of professionalism and personal integrity. Motivated and committed individual with exceptional oral and written communication skills; self-starter, quick learner, able to give and receive detailed instructions. Twenty-years of customer service in a professional environment.

Proficiencies:

De-escalation and soft skills

20+ years of customer service

Adept to working in a fast pace environment

Strong attention to details

Oral and written communication skills

Time Management

Active Listening

Experience & Qualifications

Customer Service Representative November 2002-September 2015

Missouri Gas Energy Kansas City, MO

Answer inbound calls

Receive payments and post amounts paid to customer accounts.

Advise customers of necessary actions and strategies for payment.

Negotiate credit extensions when necessary.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Office Manager November 1983 - November 2000

Sutherlin Optical Kansas City, MO

Responsible for ordering prescriptions for Physicians

Managed inbound and outbound mail correspondence

Maintains office efficiency by planning and implementing office protocal and systems

Maintains office services by organizing office operations and procedures

Contributes to team effort by accomplishing related results as needed

Education

1982 East High School Kansas City, MO

Diploma

Volunteer Service

Administrative Assistant for Orientation Class for New Members (Canaan Worship Center)

Assist in providing support for Canaan Worship Center Finances Team

Input sensitive information through a customize system data base to update and track the parishioner’s membership (Canaan Worship Center)

Provide bereavement support to families in the community (Canaan Worship Center)

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