Customer Service Medical

Whitney Stickler

OBJECTIVE

Obtain a position as a Customer Care Professional for a major corporation that offers opportunity for growth.

SKILLS PROFILE

Exceptional organizational skills

Experience in handling confidential paperwork

Excellent attitude and team player

Ability to multi-task

I am a hard worker that learns very quickly

High level of efficiency and accuracy

Great customer service skills, I am able problem solve quickly and effectively.

Great at problem solving skills

EXPERIENCE

Schryver Medical, Denver, Co

Billing Department - System Support 03/16 to Current

Worked as a Private Pay specialist dealing with verification of patient information and sending up to date current bills.

Customer service handling phone calls to facilities and patients as well with care and patience with customers who may be upset.

Efficient in communication through email, letters, and phone calls.

Verify Patient Balances are accurate, approve to mail.

Calling Facilities to obtain Patient Insurance, Mailing address and/or POA information

Identify Missing Information on patient statements

Basic Insurance verification

Re-filing claims to secondary insurances with Primary Payers EOB and Mailing Patient Statements

Completion and delivery of reports to the Billing Manager, Accounting, and Sales Department; ensuring on-time delivery.

Timely completion of ad hoc report requests; includes testing and data validation.

Troubleshoot and maintain reports in Crystal Reports, MS Excel, Rapid Rad and Copia

Write and update policy and procedures.

Provide application and insurance website support to end user via e-mail, phone, or in person.

Identify and correct or advise, on system operational issues.

Conduct testing of new software versions.

*Attended Classes at Metropolitan State University of Denver - working towards a Bachelor’s Degree.

Schryver Medical, Denver, Co

Billing Department 11/10 to 11/13

Scan Billing Department documents.

Create and submit patient statements.

Receive and resolve patient incoming calls regarding billing issues.

Verify patient insurance information.

Open and distribute daily mail.

Order supplies for the department

Wal-Mart, Cedar City, UT

Garden Center Representative 03/10 to 06/10

Managed garden center.

Balanced cash register at the end of each shift.

Provided excellent customer service.

Watered plants and kept garden center organized and clean.

Checked out customers quickly

Utilized math skills

Wal-Mart, Denver, CO

Cashier 06/08 to 01/09

Checked out customers.

Organized and stocked shelves.

Cleaned station daily.

Balanced cash register at the end of each shift.

Provided excellent customer service.

Schryver Medical, Denver, CO

Contracted File Clerk 12/07 to 02/08

Copy and scanned patient files.

Sorted and filed patient files.

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