Customer Service Representative
Resume:
Eboni Pierre
Phlebotomist
Houston, TX *****
***********@*****.***
Hardworking and dependable certified phlebotomist seeking a challenging position where my skills and knowledge will be used and enhanced.
Authorized to work in the US for any employer
Work Experience
Phlebotomist/Designated Trainer
BPL Plasma - Channelview, TX
November 2017 to Present
prepare area for the plasapheresisp process, monitor donor and evaluate alarms. Ensure donor confidentiality, Maintain compliance with SOP and Good manufacturing procedures, sterile ventipuncture Train new hires
Sales Representative
CLARINS FRAGRANCE GROUP - Houston, TX
November 2016 to Present
Maintain sales and provide overall customer service and marketing Guest Service Representative
Home 2 Suites by Hilton - Houston, TX
September 2017 to November 2017
Accommodate and provide overall customer service for guest Front Desk Receptionist
LaQuinta Inn-& Suites - Beaumont, TX
December 2016 to September 2017
• Provide overall hospitality to guest needs
• Answered phones, booked reservations, respond to emails and online reservations
• Introduced amenities and services to guests for their information and guidance Tax Preparer
H & B Tax Service - Beaumont, TX
January 2017 to April 2017
• Preparation of Income Tax Returns for filing
• Seek out optimal tax deduction options for each client
• Worked with individual walk-in clients to analyze tax documents, determine deductions, and prepare both Federal and State tax returns
• Proactively network and market business to develop customer base and increase small business clientele.
Medical Receptionist
Dr. Nargis Kayani - Beaumont, TX
May 2015 to March 2016
• Knowledge of handling administrative and clerical tasks including filing paperwork
• Perform responsibilities of registering and scheduling patients
• Answered incoming calls and responded to inquiries about the practice
• Collected payments by following proper insurance procedures
• Referred patients to specialist upon request by physician Deputy Court Clerk
Beaumont, TX
April 2009 to March 2011
• Prepared citations for various law firms
• Performed daily deposits to treasury office
• Maintained variety of records and reports for office
• Opened, sorted, and distributed incoming and outgoing legal documents
• Responded to and resolved difficult customer service questions and problems
• Accepted payment for fines and fees
• Assisted staff in resolving work related problems Sales Associate/Customer Service Representative
Macys Department Store - Beaumont, TX
October 2007 to February 2009
• Welcomed and greeted customers
• Maintained constant presence of sales floor to address customer needs
• Recommended appropriate items and directed customers to selections
• Perform responsibilities of stocking and receiving payments and preparing deposits
• Maintained clean and orderly work and checkout area
• Processed customer payments by cash, check, and credit card
• Maintained sales goals and increased customer satisfaction Receptionist
Southern Dental Associates - Beaumont, TX
October 2006 to June 2007
• Knowledge of handling administrative and clerical tasks including filing paperwork
• Perform responsibilities of scheduling patients for routine dental visits
• Answered incoming calls and responded to inquiries on multiline telephone
• Organized and collected payments by following proper insurance procedures
• Maintained patient accounts and assisted in coordinating the dentist's schedule Customer Service Associate
EZ Money Pay Loans - Beaumont, TX
August 2004 to June 2005
• Approved loans and referred loan applications to management
• Gathered all information needed to process loan applications completely
• Negotiated payment arrangements with clients with delinquent accounts
• Handled customer complaints and took appropriate measures to resolve them
• Reviewed loan agreements to ensure complete payment schedules Education
Certificate in Phlebotomy
Pharmacy and Phlebotomy Technical Academy - Beaumont, TX January 2017 to February 2017
High School Diploma
Lamar Institute of Technology - Beaumont, TX
2000 to 2004
West Brook High School - Beaumont, TX
May 1999
Skills
Microsoft office, Data Entry, Excel
Certifications/Licenses
Certified Phlebotomist
February 2017 to February 2019
Certification B2X9S3A5
Contact this candidate