Administrative Assistant Customer Service

Guillermina Valencia P.O. Box ***** San Jose, CA *5153 408-***-****

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Objective: To obtain a position with a progressive Company that can benefit from my experience and eagerness to assist an organization to succeed.

Skills:

Windows, Microsoft Excel, Transaction Point, Calyx,

Promas, Tempware, PBX.

Bilingual: English/ Spanish.

Able to Multi-Task, Detail Oriented, Problem –solver, Team player, Exceptional customer

service skills.

Bay Area Handyman Service, San Jose, CA 2009 –Present

Administrative Assistant/Handyman Assistant

Answer phones, Customer service, intake of work orders and process work orders. Schedule appointments with clients including client interface. View reports of time lines and expiration dates. Accounts payable, accounts receivable. Create invoice of job description and charges. Purchasing and research for tools and material supplies. Assist in handling tools at work site.

RE/MAX, Cupertino, CA 2007-2009

Real Estate Transaction Coordinator

Transaction coordinator for a Real Estate team,Coordinated sales and listings, Inspections between clients and inspectors. Follow up on reports. Open escrow. Prepare disclosures per DRE requirements and office policy. Obtain documents and reports from third parties. Set up appointment for buyers/sellers to sign disclosures, contingency removal, Addendums with agents.

Obtain signatures from co-operating Agents / Transaction coordinator to fully execute DRE contract and office policy disclosures for each transaction. Kept agents informed of transaction up until the close of escrow. Sent agents file out for closing review.

Select Remedy, Merced, CA 2006-2007

Personnel Supervisor

Recruit new associates, Verified work documents, obtained information from third parties. Screened associates with tests. Conduct meetings with employers to get Clients needs and demands for work orders. Select the appropriate associate to meet job criteria. Oversaw over 200 Employees. Set appointments, answer heavy phones, Data Entry.

Next Advisors, San Jose, CA 2004-2006

Real Estate Coordinator/Assistant Loan Processor/Administrative Assistant

Coordinate sales and listings, open escrow, order inspections and follow up on reports. Set up appointments for buyers/sellers to sign disclosures, addendums and contingency removals with agents.

Assisted in loan process, order appraisal, obtain verification of employment. Submit and monitored loan packages with various lenders. Monitor submission turnaround time frames. Rate lock expiration or extensions. Obtain information from third parties to insured loan funded and transaction recorded. Over saw employee benefits for new hires.

Organized meetings Arranged hotel reservation and car rental for potential Investor. Support the CEO, CFO and Board of Directors. Reported directly to CFO

Prudential Financial and Insurance Services, San Jose, CA 2000-2004

Operations & Control Specialist/ Marketing Assistant

Conduct compliance audits, Interface with clients, Scheduled appointments and coordinated product seminars. Organized product material distribution for Seminars, prepare insurance illustrations. Collected client information and maintained data base.

References: Available upon request.

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