Management Help Desk

Shamar Knibbs

** ********** **** *** **,Bronx, NY 10452 917-***-**** ************@*****.*** Linkedin Github

Education

Borough of Manhattan Community College, City University Of New York, New York, NY Dec ‘17

Associates in Applied Science degree in Computer Information Systems

Coursework: Web Programming, Database Management Systems, Computer Programming

Telecommunication Networks, Multimedia Programming, Unix, Discrete Structurers

Experience

Hospital for Special Surgery, New York, NY Feb’18 - Jul ‘18

Help Desk Support Analyst

Reimaging Microsoft Surface Pro tablets and Dell desktop computers for several doctors to utilize

Assisting with over 75+ new hires during orientation to setup their company emails and password through administration tools

Upgrading Dell desktops operating systems throughout the hospital weekly

Collaborating with Linux and Cybersecurity team on scripting projects; removing emails from Microsoft Exchange server and user mailboxes

Skills

Troubleshooting and debugging software issues

Experience working with Html, JavaScript, Php, SQL, and Java

Detail oriented

Analyzing, designing and implementing database structures

Hands on experience with Python and Git

Experience building software applications

Familiar with UI toolkits and frameworks

Ability to analyze complex technical information

Experience with database systems MySQL and MongoDB

Relevant Projects

E-Commerce Application Aug ‘17-Nov ‘17

Developed an intuitive interactive e commerce website using Html, JavaScript, and PHP that sold electronic products such as gaming consoles and TVs

Created purchase functionality buttons with the JavaScript library React

Designed the interface to be appealing to the user by using HTML and jQuery

Utilized MongoDB to store orders from purchases

Built a shopping cart for the users by using the client side programming language PHP

CRUD Application Aug ‘17-Nov ‘17

Created an application for CRUD operations using Html, JavaScript, and JSP

Integrated JSP and Servlets that demonstrated CRUD database operations

Created user interface using HTML, CSS and JavaScript

Used MySQL as a database management tool to retain user input information

Utilized modern object-oriented computer programming techniques and agile programming methodologies

Bank Account Management Application Aug ‘16-Nov ‘16

Developed a bank application in php in which users could update user profile, view cash transactions, check bank account details and display transaction report for any particular transaction which runs on Apache Tomcat Server.

Developed the user interface of the application by implementing HTML, CSS and JavaScript

Configured the Apache webserver to provide access to webpage

Application consisted of functionality such as login page, homepage and administrator page

Used PHP as a back-end functionality to interact to database resulting in a seamless user experience

Hospital Management System Aug ‘15-Nov ‘15

Led a team to develop a web application that enabled users to enter symptoms and get doctor recommendations in their locality for the borough of Brooklyn which involved 500 doctors, 283 clinics and 211 emergency centers.

Responsible for the backend operation of the project by providing raw data in a user-friendly format

Developed a web scraping application to extract data from websites, cleansed and formatted the data, treated missing values and outliers and entered the data in RDBMS format using MySQL

The application has currently provided recommendations to over 100 people with a 90% customer approval

Side Projects:

Designed a tic tac toe game using the python web tool Pygame

Created a HTML webpage which integrated different links within the same page such as a Facebook homepage, mock resume, and a school schedule

HONORS AND AWARDS

Deutsche Bank StreetWise Partners Graduate Jun ‘17

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