Administrative Assistant Customer Service
Resume:
Sylvia R. Cavallo
Houston, Pennsylvania 15342
***************@*****.***
Professional Experience:
Administrative Assistant: Waynesburg University Counseling Center August 2015-Present
The Waynesburg University Counseling Center is part of the university’s Student Services Department. It provides personal, academic and career counseling to university students. The center also facilitates the state grant-funded ACT 101 program which provides specialized academic and career-based services to students that are financially and academically eligible.
Update and maintain annual ACT 101 roster by corresponding with university admissions and financial aid offices to obtain and organize data to determine eligibility status for incoming freshman and transfer students.
Keep current course selection sheets for each of the university’s 70+ academic concentrations for distribution to students scheduling courses and for those that are undecided or in need of exploring a different major and/or minor.
Act as the main point of contact for the university counselors: interact with students seeking counseling appointments; coordinate communication between campus security and counselors in emergency student situations; assess and address needs of students; direct flow of counseling appointments and troubleshoot scheduling discrepancies; intercept the needs of parents and professors; maintain the beauty, appeal and overall atmosphere of the office; handle all administrative tasks.
Provide writing, editing and organizational assistance to Student Services senior staff as requested.
Cross-train with other administrative assistants within Student Services to ensure consistent accuracy, flow, and continuity of the department.
Key Achievements:
Composed and distributed the first monthly WU New Student Newsletter that was distributed to all incoming freshman and transfer students from May 2017 through August 2017. The newsletter included dates and time-sensitive information leading up to the fall semester.
Worked closely with the Dean of Students to create, update and maintain a master spreadsheet of all fall 2017 enrolled students to effectively track arrival dates, housing, etc.
Caterer, Store Lead: The Springhouse (Farm Market and Restaurant) August 2016-Present
Assist with set-up and serving at catered weddings, corporate events and fundraisers.
Train and mentor teens and young adults in customer service and sales in the store/restaurant.
Freelance Writer: Various Southwestern PA publications. July 1996-Present
Publications have included: The Observer Reporter, Washington County Business Journal, Pittsburgh Post-Gazette, the Pittsburgh Catholic, the Cal U Review (California University of Pennsylvania), Westylvania magazine, and LinkedIn Makeover
Conduct interviews, write and develop human interest, business, and health-related feature articles for publications as assigned by editors; work with advertising departments to complete assignments for special tabs, inserts and projects.
Legal Assistant: Office of the District Attorney, Washington County, PA Nov. 2014-August 2015
Assisted with common pleas and appellate court scheduling and related documentation.
Kept up-to-date the court calendars of assistant district attorneys regarding upcoming trials and court proceedings.
Notified attorneys and defendants of upcoming court-related dates.
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Administrative Assistant: Berggren & Turturice, LLC, Washington, PA. April 2014-Nov.-2014
Answered phone calls from clients, attorneys, Washington County Courthouse support staff, school districts and municipalities for whom the attorneys were solicitors; scheduled attorney/client meetings and consultations; executed, witnessed and prepared the finalization of client wills, powers of attorney, advance directives, etc.
Edited, proofread and composed client correspondence and case documentation; transcribed letters and other documents via dictation recording; filed court-related documents for both civil and criminal cases; photocopied, researched and timestamped court and client-related matter.
Recorded payments from clients; cut checks for clients and courthouse filing procedures; prepared daily mailings.
Ordered and stocked office supplies; maintained and organized client folders and files.
Paraprofessional Aide. Allison Park Elementary School, Houston, PA. Sept. 2009-April 2014
Answered phone calls, filed school-related documents, tended to the needs of parents, students, and faculty members in the elementary and high school offices; assisted students in the classroom; supervised, organized and oversaw student lunch periods for grades K-6.
Telemarketing Professional: Icelighter, LLC, Coventry, RI. June 2013-Sept. 2013
Conducted business-to-business, cold-call marketing to obtain qualified appointments.
(12-week contract)
Nanny: McMurray, PA. Sept. 2009-May 2013
Cared for daily needs of infant twins and older sister: transported to school and daily activities; prepared meals; coordinated daily schedules.
Editor/Page Layout Creator/Ad Designer: The Ledger Bentleyville, PA. August1996-July 1997
Designed and edited copy and advertisements for the bi-weekly, eight-page newspaper.
Publications Director/Editor/Writer: FOCUS magazine, California, PA. May 1994-July 1996
Developed and designed a 32-page monthly publication that included at least four full-length feature stories, community photographs, guest columns and articles based on a collective monthly theme; created and designed advertisements; took photographs for publication; scheduled and wrote feature stories and news briefs; maintained ongoing business relationship with local senior centers, community groups, schools, hospitals and organizations; coordinated business relationships with creators of other publications seeking layout/design and copywriting assistance; supervised college interns.
News and Feature Reporter: The Daily Courier, Connellsville, PA. Dec. 1992-May 1994
Wrote daily news stories for assigned beats, which included PA State Police, courthouse, borough councils and local school boards; sought out topics for and wrote human interest articles pertaining to the community and its residents; handled on-the-spot reporting at scenes of accidents, fires, crime scenes; wrote columns and editorials when assigned.
Writing Intern: House Public Information Office, Harrisburg, PA. Sept.1990-Dec. 1990
May 1991-Aug. 1991
Wrote speeches, columns, press releases, questionnaires and newsletters for state representatives; gathered knowledge of legislation and operation of state government; attended press conferences and other political functions.
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EDUCATION:
California University of Pennsylvania
Bachelor of Arts – Journalism/English December 1991
Obtained nine graduate credits in the Communication Studies Program Spring 1995
Waynesburg University
Master of Arts- Clinical Mental Health/Addictions Counseling Fall 2016-Fall 2017
Earned 12 graduate program credits
HONORS AND AWARDS:
Thomson Excellence Award for deadline writing, First place, 1994
Keystone Press Award for news writing, Second Place, 1994
Both awards recognized a September 1993 news story written for The Daily Courier, which featured a personal interview with an 11-year-old girl who described how she bravely escaped an attacker who kidnapped and assaulted her.
VOLUNTEER WORK:
September 2014-May 2015
Served as Secretary of the Chartiers-Houston Band Parents Association
September 2012-May 2015
Served as Vice President of the Allison Park Elementary Parent Faculty Organization (PFO)
September 2007-May 2012
Served as Secretary of the Allison Park Elementary PFO
August 2012-May 2014
Served as Secretary of the Chartiers-Houston Girls Basketball Association
September 2004-September 2014
Wrote, edited and designed the PFO newsletter for Allison Park Elementary School in the Chartiers-Houston School district; worked with the Allison Park Elementary school principals to plan and arrange annual school programs for students grades K-6.
September 2009- March 2009
Planned, conducted and facilitated the annual Allison Park Elementary School Spelling Bee
August 2008-April 2013
Served as a catechetical instructor for the faith formation program at St. Patrick Parish in Canonsburg, PA.
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