Professional Experience Summary

Experienced in product and process consultation, quality assurance, and program/project management. Strengths include organizational skills, writing and editing, project management, professional and able to work independently.

Knowledge, Expertise and Transferrable Skills

Project Management

Program Control/Scheduling

Product Assurance

Policy and Procedure

Program Management, Risk Management and Configuration Management documentation

Accomplishments

Lead teams that introduce new product versions to customer markets within a one-year development cycle using Agile, Waterfall and Scrum approaches

Actively plan for quarterly revision releases to support customer requirements and requests

Supported Leidos Digital Solutions program through ACS/LM/Leidos corporate transitions related to process and IT changes

Certified via Lockheed Martin (LM) Green Belt (Lean Leadership) training, exam and certification

Business Unit:

Leidos Desktop Solutions, Inc.

From: 06/01/2005 to Present

Job Title:

IT Program Manager

Program: Leidos DSI

Program Quality Assurance Manager responsible for program, budget tracking, and project goals.

Provides leadership and direction supporting operational goals.

Accountable for product quality control testing and documentation of the Intranet Quorum (IQ) proprietary software product line for internal and external deliverables.

Drives knowledge transfer of IQ functionality for existing staff and new employees.

Oversees creation and maintenance of customer technical documentation and computer-based training initiatives.

Plans escalation assistance for tertiary level customer issues.

Leads and participates in process re-engineering events and program reviews.

Implements standards and process improvements related to business operations and product development.

Reports weekly status for projects and technical issues of program quality assurance operations.

Business Unit:

LM Desktop Solutions, Inc.

From: 08/01/2004 to 05/31/2005

Job Title:

IT Program Mgr

Program: DSI

Operations Manager with overall responsibility for product development of the IQ software as well as operations on all LM DSI contracts including the U.S. US House of Representatives, the US Senate, and contracts with Federal, State, and Local government customers.

Provided budgetary, management, and administrative guidance for over 100 employees within the business unit.

Organized and coordinate resources among teams.

Provided leadership and direction supporting operational goals.

Reported weekly status related to ongoing projects and technical issues; and accountable for monthly/quarterly metrics and trending.

Business Unit:

ACS / LM Desktop Solutions

From: 10/01/2000 to 07/31/2004

Job Title:

Director of Product Services

Program: DSI

Directed six teams responsible for proprietary product support and desktop/server support; including first and second level helpdesk, trainers, and consulting teams in the U.S. House of Representatives (USHR), U.S. Senate (USS), and Federal/State/Local markets.

Provided budgetary, project management and administrative guidance for 45 employees in the department.

Monitored and maintained customer service levels among three markets.

Organized and coordinated resources among teams.

Provided leadership and direction supporting department goals.

Reported weekly status related to ongoing projects and technical issues; and monthly/quarterly metrics and trending.

Business Unit:

ACS / Desktop Solutions

From: 03/01/1997 to 10/01/2000

Job Title:

Special Assistant to the President

Program: DSI

Oversaw development and implementation of project plans for client work and internal projects.

Managed Year 2000 renovation and implementation project for the business unit, including coordination with USHR and USS customers as well as required project management reporting to ACS corporate office.

Drafted reporting and prepared presentations for President of ACS/DSI.

Managed the executive office.

Business Unit:

Intelligent Solutions, Inc.

From: 05/01/1995 to 03/01/1997

Job Title:

QA Analyst/Technical Writer

Program: ISI

Wrote user documentation and software release notes for the company's proprietary products.

Created Help files using RoboHelp.

Participated in interface design discussions.

Spoke with users about system needs and process improvements.

Provided product testing.

Business Unit:

Intelligent Solutions, Inc.

From: 10/01/1989 to 04/30/1995

Job Title:

Product Support Consultant

Program: ISI

Provided on-site business and technical guidance implementing various versions of "Quorum" software within US House of Representatives (USHR) and US Senate (USS) offices to optimize constituent and legislative services.

Mentored team members on internal and external processes.

Managed the testing of proprietary products in the US Senate lab testing environment.

Corporate Institutes

Lockheed Martin Management Strategies Programs I&II (2006)

LM21 Green Belt (Lean Leadership) (2008)

Specialized Training

ACS Millennium Leadership (2003), Project Management Professional Training (2004), Lockheed Martin PM 101, 201, 301, and Green Belt training.

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