Medical Customer Service

Dawn O'Connor-Geiger

**** **** ***** **********, *******

912-***-**** ********@*****.***

Objective: To obtain employment utilizing the medical knowledge I have obtained over the years in medical and radiology administration and learn new things along the way.

Present and past employment:

Piedmont Athens Regional Hospital, Athens, Georgia 12/2012 to present

Medical and radiology documents editor; medical records auditor - software types EMon/EScription/Power Scribe

CRG Flooring, Snellville, Georgia 05/2015 to present

Office manager– part time

Overseeing all aspects of running an office including hiring, payroll, training, deposits and account reconciliation, disciplinary write ups, terminations and customer service.

Effingham County Hospital, Springfield, Georgia 5/2010 to 10/2012

Remote medical, radiology and nursing home transcriptionist – software

Microsoft Word.

Memorial University Medical Center, Savannah, Georgia 5/ 2002 to 5/2010

Remote radiology transcriptionist – software Microsoft word/ AS400.

East Georgia Regional Medical Center/Bulloch Memorial Hospital, Statesboro, Georgia 05/1997 to 04/2002

Onsite medical and radiology transcriptionist. Moved to remote in 2000 – software AS400 / Microsoft word.

Dr. Stephen Jordan, Statesboro, Georgia 05/1995 to 04/1997

Medical secretary, receptionist, scheduler, insurance verification and billing.

American Lenders, Port Wentworth, Georgia 01/1992 to 04/1995

Administrative assistant, occasionally assisted in car, boat, motorcycle repossessions.

Hardees restaurants in and around Georgia 06/1986 to 04/1989

Assistant Manager: Duties included staffing, quality assurance of product, organization of store, deposits, and cash reconciliation, training of staff and terminations.

Freelance contracting: 04/1997 to 04/2002

Family Health Care Center – 23702 Hwy 80 East Statesboro, Georgia

Dr. Scot Murray, GI – 1555 Brampton Ave. Statesboro, Georgia

Dr. Bohler, General practitioner (deceased) Statesboro, Georgia

Dr. Stanley Shin, Cardiologist 5 Grady Johnson Road, Statesboro, Georgia

Report types: History and physicals, progress notes, consultations, discharge summaries, death summaries, NICU, EEG, echocardiograms, TEE, cardiac catheterizations, psychiatric, operative reports (spine, orthopedic, cardiology, Cesarean sections, dental, ophthalmologic, TAVR/transcatheter aortic valve replacements and others), pulmonary function studies, obstetrical ultrasounds, MRIs, CT, chest x-rays, venous dopplers, carotid dopplers.

Skills: Proper phone etiquette, great customer service skills, high quality medical documentation creation. Expert in Microsoft Word. Learning Excel. Proficient in alphanumeric entry. Proof reading and correction expert and quality assurance. WPM 75+ or 300+ LPH. EMR filing and moving misplaced files to correct location to complete patient's EMR accurately. Informed upper management of errors in patient documentation to make physicians and/or mid-levels aware for addendum to patient file. Transcriber of meeting minutes for Medical Management Meetings.

Education:

Ogeechee Technical College 1996 to 1998

Business and Office Technology – Medical Secretary

Student Council secretary

Gwinnett Technical College 2010 to 2011

Core Classes for radiology technologist – incomplete. Gained employment with a job I could not pass up.

REFERENCES

Professional:

Penny Bond, MBA, RHIA, Director of HIM operations, HIM Department Piedmont Athens Regional. Cell 706-***-**** Email: *****.****.@********.***

Halley Pursely, RHIT, HIM Operations Supervisor, HIM Department Piedmont Athens Regional. Cell 706-***-**** Email: ******.*******@********.***

Charles Geiger, President CRG Flooring

Cell: 770-***-**** Email: ***********@*****.***

Jeannie Wold, Medical/Radiology Editor, HIM Department Piedmont Athens Regional. Cell 706-***-**** Email: ***********@*********.***

Terri Cleveland, Medical/Radiology Editor, HIM Department Piedmont Athens Regional. Cell 706-***-**** Email: **************@*****.***

Tina Marie Harvel, Medical/Radiology Editor, HIM Department Piedmont Athens Regional. Cell 770-***-****. Email: ****.********@*****.***

Personal:

Bobby Evans, Avante Computer Specialist Swep International

Cell 918-***-**** Email: *********@*******.***

Nina Fox, Director of Intellibid Services

Cell 678-***-**** Email: ****@***********.***

Jessica DeHart, Independent Georgia Insurance Agent

Cell 678-***-**** Email: *******@*****.***

Amy McDaniel, Human Resources Business Partner

Cell 678-****-**** Email: ************@*****.***

Contact this candidate