Manager Office

Tonya M. Shelhart

Anchorage, AK ***** • *************@*****.*** • 907-***-****

Administrative Professional

Practiced and self-motivated administrative professional with demonstrated capacity to provide comprehensive, executive-level support.

Key Qualifications

Established track record of accurately completing research, reporting, information management, marketing, and business-development efforts within time and budget requirements.

Skilled at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

Highly focused and results-oriented in supporting complex, deadline-driven operations; identify goals and priorities and resolve issues in initial stages.

Proficient in Microsoft Office Suite, Outlook, QuickBooks, and Peachtree.

Professional Experience

Crowne Plaza Hotel – Anchorage, AK

Accounting and Human Resource Manager, 05/2015 to Present

Effectively provide onboarding services to employees along with completing payroll, A/P bank deposits, daily and monthly audits of all cash in the building. Guarantee accuracy and completeness of employee files.

Trinion – Anchorage, AK

Billing Clerk, 11/2013 to 07/2014

Worked to ensure all invoices are accurately created and issued to customers. Guaranteed all timesheets are completed and match the time clock. Efficiently submitted billing by utilizing Medicaid payer path. Design and implement effective filing systems. Notified care givers in the event of a timesheet needing fixing.

Geneva Woods – Anchorage, AK

Clerk, 12/2011 to 07/2013

Accurately billed Medicaid, Medicare, and private insurance upon obtaining all required information. Communicated effectively to doctors to explain the necessary information required while inputting information in forms to correspond with insurance companies.

Selected Contributions:

Remained current on changes with Medicare billing.

Anchorage Daily News – Anchorage, AK

New Paper Carrier 12/2007 to 12/2011

Delivered world class service to customers resulting in client retention and increased net profits for the company. Filed paperwork completed all necessary forms for service.

Alaska Digital – City and State

Billing Specialist, 08/2005 to 10/2007

Write and send out bills to customers while gathering information for the company including bills of sales, receipts, or other financial records. Accurately calculate what charge are due. Effectively managed the Federal Subsidy Program and completed general administrative work within the office.

Triple B Electric – City and State

Owner/Office Manager, 08/2005 to 10/2007

Completed all administrative work for the organization along with Accounts Payable, Receivable, Payroll, Inventory Control, Customer Contracts, Billing, Insurance, Supply Purchasing, and Job Costing. Created and executed workflows that increased organizational efficiencies.

Baker Enterprises – City and State

Office Manager, 02/2001 to 03/2004

Maintained all office services by organizing operations and procedures including preparing payroll, controlling correspondence, design filing systems, reviewing and approving supply requests, and monitoring all clerical functions

Educational Background

Name of Degree, Medical Bulling and Coding

Name of School, City, State

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