Customer Service Home Health

Alimah Brannan

**** **** **** ****** ************, PA 19121

Phone 484-***-**** Email: ******.*******@*****.***

Objective:

To contribute to your organization's success through the use of exceptional customer service and interpersonal skills.

Skills and Qualifications

Takes responsibility for delivering world class customer service which meets and exceeds the customer's expectations.

Dedicated and determined to seek out opportunities to learn about company products and services in order to demonstrate basic knowledge of retail products when questioned by customers.

Strong interpersonal and organizational skills.

Proficient with computer programs: Microsoft applications

Excellent work ethic

Outstanding mathematical and critical thinking abilities

Professional Experience:

Lead Teacher

Responsible for teaching a group of young children; often have assistants who help provide one-on-one instruction to the youngsters. Special training in early childhood education that helps individualize my lessons to meet the developmental needs of students.

Customer Service

Greeted customers and ascertained what each customer wanted or needed and demonstrated outstanding and effective communication skills with diverse populations with a capacity to provide excellent customer service and the ability to hear and resolve complaints

Managed and maintained records of customer interactions and transactions while using ability to be detail oriented in recording inquiries, complaints, comments, and actions taken.

Checked to ensure that appropriate changes were made to resolve customers' problems

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security

practices.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Completed change of address records, and issued service discontinuance orders, using computer and data entry skills.

Managed time and administrative duties with the ability to multitask; answer high volume customer inquiries and organized and labeled materials to be filed.

Watched for and recognized security risks and thefts, and implemented guidelines to prevent or handle these

situations.

Arranged and displayed merchandise to promote sales.

Administrative

Operated office equipment such as fax machines, copiers, and phone systems, and used computers for spreadsheet, word processing, database management, and other applications.

Answered telephones and gave information to callers, accepted and recorded messages, or transferred calls to appropriate individuals.

Greeted visitors and callers, handled their inquiries, and directed them to the appropriate persons according to their

needs.

Set up and maintained paper and electronic filing systems for records, correspondence, and other material.

Located and attached appropriate files to incoming correspondence requiring replies.

Opened, read, routed, and distributed incoming mail and other material and answered routine letters.

Completed forms in accordance with company procedures.

Made copies of correspondence and other printed material.

Composed, typed, and distributed meeting notes, routine correspondence, and reports.

Employment History

2013-Present Hashr Al Baiyinah-Day Care (Lead Teacher), Philadelphia, PA

2010- 2012 Wet Seal- Sales Associate, Philadelphia PA

2011- 2011 Criminal Justice Center- Administrative Work, Philadelphia PA (Internship Program)

2009-2010 Les Petit Cherubs- Day Care Center, Philadelphia PA

2008-2009 Greyhound- Station Attendant, Philadelphia PA

2008-2008 Home Health Aide-Home Care Associates, Philadelphia PA

2006-2007 Cashier-CVS, Philadelphia PA

2006-2006 Teacher’s Aide - Strawberry Mansion High School, Philadelphia PA

2006-2006 Receptionist - Emma’s Flower Shop, Philadelphia PA

2005-2006 Direct Care Worker - Self Employed, Philadelphia PA

Education

Thompson Institute

Associate Degree Program,

Received Degree – Criminal Law, 2011

Home Care Associates

Certified Home Health Aide, 2008

Strawberry Mansion High School

Received High School Diploma, 2006

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