Manager Customer Service

Summary

Passionate and Charismatic leader with a proven history of people and growth management, looking to add value to an organization by combining passion, people management and business acumen, driving the customer experience through operational excellence with a proven record of achievement contributing to organizational success and continual growth. Highly adaptable to new and challenging environments with a willingness to learn and out-perform organizational goals.

Education

Marquette University, Milwaukee, WI

Bachelor of Arts – German and International Affairs

Experience

Toast Milwaukee – Milwaukee, WI February 2018 - Present

General Manager

Brand development: Growing a new brand in a competitive environment – working in the community to grow new business;

P&L Management, Proforma Forecasting, POS and Inventory planning;

Menu development, pricing, and analysis – creating new food, beverage, and cocktail menus from scratch to drive sales through superior products;

Recruiting, hiring, and training new staff members – development of a comprehensive training program to ensure success of new employees;

Development and Implementation of Operating Procedures – full spectrum;

Customer engagement and retention;

Daily operational execution.

Lowlands Group – Milwaukee, WI July 2016 – February 2018

General Manager (Café Hollander – Downer)

P&L Management, Budgeting and Forecasting;

Multi-faceted long and short-term project management – leading initiatives for company-wide growth and development;

Salaried management training and development – coaching and teaching “The Lowlands Way” to ensure long-term success of new managers;

Customer service and retention;

Multi-Department oversight: Bar, Kitchen, Service.

Lowlands Group – Milwaukee, WI June 2011 – June 2016

Assistant General Manager (Benelux, Centraal, Hollander)

Driving sales through customer interaction and staff development;

New store project management from conception to implementation;

Pricing, purchasing, and maintaining dynamic Spirit and Beer portfolio;

Minimizing waste and maximizing profit for all systems.

Certifications

ServSafe Certified, Milwaukee Bartender License

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