Zhecheng (Michael) Ma 814-***-****●ac6dy6@r.postjobfree.com● Arlington, VA 22202

EDUCATION

Georgetown University Washington DC

Master in Human Resource Management, GPA: 3.81/4.00 August 2018 (Expected)

Course Highlights: Strategic Human Capital Development, Human Capital Analytics, HR in International Context, Organization Training & Development, Project Management Fundamental, Multinational Business Policy, Research Process & Method

Pennsylvania State University State College, PA

Bachelor of Science in Hospitality Management, GPA: 3.20/4.00 Dec 2016

Course Highlights: Strategic Hospitality Management, Financial Management in Hospitality Operations, Advanced Hotel Management, Advanced Food Production and Service Management, Hospitality Human Resource Management, Hospitality Technology and Information System, Hospitality Marketing

SKILLS

Language: Fluent in both spoken and written English; Native speaker of Mandarin Chinese

Computer: Mastery over the use of IBM-SPSS and MS Office suites, MS Project

Certificates: Obtained the certificate of working as a professional bartender in Pennsylvania, USA

RESEARCH EXPERIENCE

Strategic Human Capital Engagement in Merger and Acquisition, Georgetown University Jan 2018- May 2018

Workplace engagement across different generations in United States, Georgetown University May2017- Aug2017

Four Season Hotel Strategy Analysis, Pennsylvania State University Dec 2015-May 2016

WORK EXPERIENCE

Human Resource Department, Nittany Lion Inn, Pennsylvania State University State College, PA

HR Specialist Sep 2015- May 2016

Worked with Marketing, Sales, Legal, and other departments to finalize budget plan, employees’ attendance, marketing strategies, legal document and licensing to ensure the success of the operation

Collected and filed employees’ opinions, analyzed any potential issues, and made suggestion in the interest of providing better services

Visualized data in system and Developed recommendations on talent acquisition and retention

Strategy & Business Development Department, Marriott Xiangeqing Hotel Xuzhou, China

Business Development Analyst Jun 2014-Sep 2014, Jun 2015-Aug 2015

Read and analyzed comprehensive hotel operation data to develop strategies that maximize the quality and efficiency of guest services, improved annual customer satisfactory rate by 15%

Worked within a demanding and fast-paced environment to very high standards and assisted the General Manager and corporate office in all areas to guarantee operational efficiency

Developed business plans and maintained good relations with various vendors

Completed risk management process before each event, including initial risk assessment, risk control plan, emergency plan, site safety checklists, etc.

Business Expending Department, China Construction Bank Xuzhou, China

Business Development Associate Jun 2012- Sep 2012

Collected and analyzed data and Helped senior consultants to troubleshoot and fix problems

Actively participated in various professional trainings programs about business expending in order to improve professionalism and strengthen business development consulting abilities

LEADERSHIP & ACTIVITIES

Senior Officer, Elite League of Hospitality in Asia, Pennsylvania State University Sep 2014- May 2016

Volunteer, Penn State THON, Pennsylvania State University Feb 2015, Feb 2016

VP of Event Operation, Seattle Central College Chinese Student Club, Seattle, WA Sep 2012– Aug 2013

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