Customer Service Sales

MAURICE HARDISON

**** ****** ** /********* *******, GA 30092

Phone: 678-***-**** / Email: ***********@*****.***

Professional Summary

I have 14 years of work experience in Customer Service, Technical Support, Inside Sales and other work related areas. My main objective is to enhance efficiency and productivity, while being focused on several duties at hand. Playing the leadership role and solving customer’s problems is the key to my success.

Core Skills Qualifications

Microsoft Windows, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Outlook, Internet, Software Support, Call Center. Remote, Customer Service, Technical Support, Sales, Team Lead, Email, Chat Support, Billing, Data Entry, Typing, Retention, Help Desk, Troubleshooting, Telephone Skills, Collections, Telemarketing, Insurance, Marketing Research, Warehouse, Credit, Database Administration

Amazon.com, Inc. October 2016 - Present

Seattle, WA

Customer Service Specialist

Answer inbound calls remotely and verify accounts for security purposes

Assist customers with online retail, digital and video orders

Reset passwords and edit accounts

Assist with customer escalations and claims to provide a resolution through chat support

Set follow-ups for unresolved issues through phone and email

Sitel (AON Retiree Health Exchange) July 2015 - September 2016

Nashville, TN

Benefits Coordinator

Enroll retirees compliantly and efficiently into selected Medicare Health Insurance

Handle inbound service calls remotely by providing accurate and complete information

Accurately answering questions, address any concerns, and recommend appropriate plan

Set up cases to assist customers with unresolved Issues;

Respond to voicemail and emails within 24 hours regarding client escalations

Plumchoice August 2013 - February 2015

Lowell, MA

Technical Sales Support

Work from home remotely to assist inbound calls for software support and product upsell

Diagnose customer computer issues for live technical assistance

Enter diagnostic notes for the technician and submit credit card payment info

Dispatch technician to assist customers remotely with pc software and printer Issues

Use live chat support to communicate with team, technicians and management

Compufix May 2004 - July 2013

Atlanta, GA

Technical Sales Support (P/T)

• Provided remote and on location support for sales and performance enhancements

Marketing computer services via outbound and set up customer accounts into database

Performed preliminary over the phone diagnoses for software and hardware support

Assisted customers with pick-up and drop off of equipment for the analyst

Provided remote and on location support sales and performance enhancements

World Financial Group November 2005 - March 2011

Johns Creek, GA

Client Support Representative

Provide customer support from inbound calls in a fast pace environment

Assist Individuals with obtaining Insurance Licenses & getting appointed with providers

Set up cases/emails to the Licensing, Commissions & Distribution for agent issues

Used chat support, reset email & database passwords upon the agent request

Performed other duties per request

Education

Boys & Girls HS, Brooklyn, NY

Diploma - Computer Science/Business Management

Interest/Activities

Computer training, Reading, Aerobics, Theater/Arts, Volunteering- counseling youths;

Hosea Williams Feed the Hungry Foundation, etc.

References

FURNISHED UPON REQUEST

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