Management Project

Theodore P. Gloster

*** ****** ******, *.*., Washington, D.C., 20011

Email: **********@*****.***

Phone: 202-***-****

Professional Summary

Over 35 years of employment experience in Workforce/Business Analytics, Project Management, Economic Analysis, Program Management/Performance, and Policy Analysis as a Senior Program Analyst/Workforce Development Professional/Program Manager/Front-line Staff. Throughout this timeframe, receive numerous agency, team, and individual commendations for city-wide/agency/program performance, project management, policy development, management, strategic planning, fiscal allocation, programmatic innovations, economic research, human resources, contracting/procurement and leadership. These commendations derive from researching, analyzing, prioritizing, implementing, monitoring, reporting, and completing tasks in a professional manner while specializing in organizational, technical, logic skills with innovative thinking.

Core Qualifications

Workforce Analytics Project Management Policy Analysis/Development

Performance Management Workforce Development Risk Management/Assessment

Fiscal/Budgeting Analysis Contracting & Procurement Data Analysis

Cost/Benefit Analysis Compliance Management Economic Analysis/Research

Urban Planning Business Analytics Labor/Mgmt. Relations

Training &Development Payroll Management Employment/EEO Laws

Operational & Strategic IT System Administration Adult/Youth Programs Planning Customer Service Administration

Experience

Bluepathlabs, Inc. May 2016 – Current

Responsibilities as a Management/Program Analyst are the following - Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats. Document findings of study and prepare recommendations for implementation of new systems, policies, QA/QC, procedures, training, budget, and/or organizational changes. Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used. Analyze data gathered and develop solutions. Prepare management reports defining and evaluating problems and recommending solutions. Define data requirements and gather and validate information, applying judgment and statistical tests. Analyze information obtained from management to conceptualize and define operational problems. Perform validation and testing of models to ensure adequacy and reformulate models as necessary. Design new management methods by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications. Improve operational systems by studying current practices; designing modifications. Recommend new controls by identifying problems; writing improvement procedures. Define project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget. Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. Maintain system protocols by writing and updating procedures. Provide references for users by writing and maintaining user documentation; providing help desk support; training users. Maintain user confidence and protects operations by keeping information confidential. Prepare technical reports by collecting, analyzing, and summarizing information and trends. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices and participating in professional societies.

D.C. Department of Parks & Recreation, June – September, 2014 - Current

Responsibilities were the following as a Project Manager - Ensure successful progression and completion of all workforce development project/program deliverable services – marketing, human resources, policy, training, site monitoring, evaluations, payroll processing, IT enhancements, presentations, budgeting, program planning, data review, and reporting for 1700 participants. Certify cost and program deliverables are completed under project budget. Review and modify budget and contractual project development. Verify and confirm quality standards for completed deliverables. Monitor and document performance objectives and outcomes. Verify project achievement based on compliance, statutory and regulatory environments. Provide regular and close-out reporting on project deliverables. Mitigate and manage project risks. Manage and document project changes without affecting objectives and benefits.

D.C. Department of Employment Services, Program Analyst/ Deputy Associate Director/Supervisory Manpower Development Specialist/Manpower Development Specialist - May 1984 – January 2014. Special Assignment Responsibilities were not limited to the following: D.C. Workforce Investment Board (1yr.), D.C. Chief Financial Officer - D.C. Treasury (9mths.), Office of Contracting and Procurement (14mths.), DOES – Office of the Director (1yr.), DOES – Office of Compliance & Internal Monitoring (1yr.)

Over the previous 20 years, responsibilities were the following as a Senior Level Program /Policy Analyst, Project/Performance Manager, Workforce Analyst – as an accomplish Subject Matter Expert, collaborate with Senior Managers, agency’s Director, Federal/District representatives, American Job Center managers, staff, and Workforce Investment Board (WIB) Director/Members to identify, improve, and/or solve workforce/ economic development/educational & training challenges while clarify management objectives for 90,000 annual job seeker & 30,000 employers. Lead planning and/or project implementation in collaborate with agency personnel to ensure successful implementation of Federal and District workforce solutions. Principle person for review and interpretation of Federal and District workforce and employment laws/polices. Define missions, goals, tasks, and resource requirements for Titles 1-5 of the Workforce Innovation and Opportunity Act (WIOA), Workforce Investment Act (WIA), and District-funded Employment and Training programs/projects. Achieve “best practices standards” for project management and analyst on various workforce/labor issues – policy development, performance management, system integration, organizational planning, unemployment compensation, business engagement, and case management methods. Utilize policy analysis exercises to examine and develop solutions for numerous agency programs. Develop methods to monitor, evaluate, and report on project/ program progression. Prepare management/ad-hoc/dashboard reports defining/evaluating problems and recommending solutions. Review, validate, and submit Federal quarterly and annual performance report. Study and analyze workforce/ economic/ urban planning information to determine best program outcomes. Execute data validation with other statistical models to ensure program suitability while providing quality customer service. Define data requirements, gather, and validate information for judgment and statistical tests. Forecast, negotiate, and finalize Federal and State performance standards for all workforce development programs. Create, schedule, and monitor with data analytics reviews of ad/hoc, predictive, real-time reports for trends, corrections, and planning. Analyze and report on workforce/economic/educational/training information and trends to conceptualize and define operational priories, policy, and performance. Define program service levels and customer requirements. Advocate for client services and continuous improvement outcomes. Provide Workforce Analysis on companies, industries, and labor market by reviewing and analyzing workforce(s) to determine demographics and employment trends, related policy, identify functions and staff. Review recruitment, staffing, dislocation, and retention to identify, determine, and benchmark best practices or areas for improvement. Perform three phase analysis – supply, demand, and gap involving data mining to incorporate into a strategic plan to address future workforce challenges. Work cross-functionally with internal/external customers to solve problems and implement changes by working on various agencies, WIB, City-Wide, DOL/ETA committees. Produce qualitative analyst for managers & staff on significant workforce development issues, determining data sources, relevance of findings, and synthesizing information; evaluating tentative study findings and drawing logical conclusions; and identifying omissions, questionable assumptions, or inadequate data in the analytical work of others. Develop annual management and staff training/presentations requirements with Senior Management. Major contributor on the agency’s annual and multi- year workforce development plans.

Policy Analyst - over the past 17 years, principle agency Analyst to research, develop, institute, and train on proposed policies and analyze, train, evaluate, and report on existing policies. Apply various analytical methods to incorporate spending, utilization, outcomes, and related data to develop and support organizational relevant policy objectives. Within the past five years, author over 400 policies and Team Lead for agency’s Standard Operating Procedures (SOP) Manual. Cultivate pertinent research to identify, develop, and disseminate research to corroborate with policy objectives. Design and implement quantitative cost benefit and statistical analysis to identify future trends, opportunities, and risk related to policy development and governmental services. Identify and applied new analytic techniques and data sources to inform policy strategies in developing feasible options or alternative proposals while anticipating policy consequences. Utilize qualitative techniques to performing extensive inquiries into significant policy issues and/or proposals. Determining data sources and relevance of findings and synthesizing information. Evaluate tentative study findings and drawing logical conclusions to validate policy development. Utilize substantial knowledge of agency programs and city-wide services to assess decisions for policy implementation. Exercise adept communication skills in dealing with decision makers, other specialists and experts in the same or related fields. Provide written and oral guidance to senior agency leadership, Workforce Investment Board members, federal/city administrators, and numerous public stakeholders on proposed and/or existing agency and city policies and laws.

Economic Analysis – Throughout the past 20 years, as a mid-level Economist, utilize comprehensive knowledge of economic theories, applications, and research including micro/macro-economics, labor, finance, urban, industrial organization, health, education economics, and econometrics. Research and address economics, workforce, urban planning, educational, and business issues/challenges - disseminate research findings through technical reports, policy, evaluations, and presentations. Compile, analyze, and report data to explain economic phenomena, forecast market trends, applying mathematical models, and statistical techniques. Research and report on socioeconomic impacts of new Federal, state, and local laws & policies. Formulate policies, recommendations, while providing technical assistances, to address and/or solve economic issues/problems with emphasis on regional and local labor markets. Develop economic guidelines and prepare themes utilized in forecasting trends and formulating economic and workforce policy. Generate monthly economic report card on labor market/educational attainment/training data. Author/co-author city and regional economic projections, Workforce Investment Act (WIA) (Annual Report and Five-Year Plan), and various city/regional workforce and business reports.

Project Management – Within the last 16 years, lead planning and/or projects implementation effectively for 35 major projects. Receive “Best Practices” acknowledgement for project management in policy/procedure development (SOP’s), audits, program operations, workforce analytics, budget, risk, IT system conversions/updates, payroll, contracts(SOW’s), human resources and case management. Fundamental elements were to define project scope. Construct detailed work plans by identifying and sequencing required activities. Determine require resources. Develop milestone schedules. Schedule monthly project schedule reviews with senior management, staff, and stakeholders affected by the project activities. Determine objectives and measures for evaluations. Recruit and select staff project functions with supporting activities. Manage project staff within established agency policies and practices. Ensure assign personnel complete orientations and receive project status report. Document all project activities. Continuously monitor project progression while making adjustments to ensure project completion. Provide conflict resolution within projects or functional areas. Preform and document quality work reviews. Monitor budgeted project expenditures. Prepare financial reports and supporting documentation. Ensure timely project deliverables. Evaluate and report on project outcomes.

Business Analytics - Over the past 16 years performed Business Analyst tasks by determining operational objectives, studying business functions, gathering information, evaluating output requirements and formats. Define project requirements by identifying project milestones, phases, conducting program evaluations while reviewing service elements; forming project team; establishing project budget. Construct workflow charts and diagrams, study current system capabilities, and reviewed written specifications. Recommend systems and program improvements by identifying problems, drafting new procedures and advising on processing modifications. Deliver work products throughout the project life cycle by monitoring project progress with tracking activity, documenting & resolving problems, generating progress reports with recommendation. Provide references for users by writing and maintaining user documentation, training presentation, and management sessions. Prepare technical reports by collecting, analyzing, and summarizing information and trends by direct interviews and/or evaluations.

Contract and Procurement Management – Over the past 25 years, author and prepare Statement of Works (SOW), Request for Proposal (RFP), Request for Application (RFA), Invitation for Bid (IFB), Memorandums of Understanding (MOU), Request for Quote (RFQ), Individual Training Accounts (ITAs), numerous Grants, and other contractual agreements (monetary/service) . Prepare purchase orders, solicit bid proposals, and review requisitions for goods and services. Research, monitor, and follow applicable Federal and District laws and regulations. Research and evaluate suppliers based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities, and the supplier's reputation and history. Negotiate, renegotiate, and administer contracts/grants with suppliers, vendors, and other representatives. Analyze price proposals, financial reports, and other data and information to determine reasonable prices. Wrote and review product specifications, maintaining a working technical knowledge of the goods or services to be purchased. Submit findings/determinations and best & final reviews. As a COTR, evaluate and monitor contract performance to ensure compliance with contractual obligations and determine essential changes. Author policy and reviewed procurement regulations. Represent the District Government in numerous pre-bidder conferences, contract reviews & negotiations, best & final awards, and grievance/appeals activities.

Management Analyst – Over the prior 16 years, gather, organize, and review information on problems and/or procedures affecting agency’s service delivery for 90,000 annual customers. Analyze data gather and develop solutions or alternative methods of service delivery. Develop and implement management systems/training curriculum for various programs for audits, record protection, data retrieval, and compliance assurance. Conceive, monitor, develop policy, and constructed report on agency’s Key Performance Indicators (KPI) and Federal performance standards. Review agency’s management functions to identify problems and continuous improvements. Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used. Research, review, and discuss Federal & state laws and policies to senior management and agency’s Director for review on departmental and program operations.

Compliance Management – Across the past 20 years, represent agency/programs on various compliance/audit/corrective action issues and activities for all major local and Federal (Single Audit A-133) funded agency programs. Collect and analyze data to detect deficient controls, duplicated effort, overspending, fraud, or non-compliance with local and Federal laws, regulations, and agency policies. Team Lead in auditing of agency programs and services to establish and determine scope of required audits. Conduct pre-implementation audits to determine systems and/or programs under development will work as planned. Examine records and interview workers to ensure recording of transactions and compliance with laws and regulations. Examine and evaluate financial and information systems, recommending controls to ensure system reliability and data integrity. Confer with senior manager/agency Director financial and regulatory matters. Examine whether the organization's objectives are reflected in its management activities, and whether employees understand the objectives. Prepare, analyze, and verify annual reports, financial statements, and other records, using accepted accounting and statistical procedures to assess financial condition and facilitate financial planning. Prepare detailed reports on audit findings. Report to management about asset utilization and audit results, and recommend changes in operations and financial activities. Provide employee training on compliance topics, policies, and/or procedures. Develop methods for agency and regulatory policies and procedures to be documented, implemented, and communicated while representing and reporting directly to agency’s Director.

Budget Analyst – Over the past 20 years, assist with the preparation of regular, supplement, special agency/programs budget reports and projections. Analyze monthly and quarterly department budgeting and accounting reports to maintain expenditure controls. Provide technical assistance with cost analysis, fiscal allocation, personnel/non-personnel services, employment taxes, and budget preparation. Perform cost-benefit analyses to compare operating programs, review financial requests, or explore alternative financing methods. Interpret budget directives and establish policies for carrying out directives based on Federal and State laws. Author numerous justifications for budget adjustment offer resulting in agency’s savings, funding additional services, and/or reallocation of funds.

Training and Development – Over the prior 17 years, design, organize, and initiate over 50 orientations sessions, training modules, webinars, eLearning, and report publishing for employees, customers, and stakeholders on Federal and state agency funded programs, polices, and processes. Develop training procedure manuals development, policy guidance, employment law analysis, and course materials for workforce development, educational, unemployment insurance and general training components. Monitor, evaluate, and record training activities for program effectiveness. Document findings and prepare recommendations for implementation of new systems, procedures, and organizational changes. Assist with software enhancements for staff and customer utilization training. Develop learning modules for agency staff on various policies, procedures, WIA/WIOA requirements, labor market information, case management, workforce analytics, compliance, budget formulation, economic issues, and achieving performance standards.

Risk Management – Over the past 17 years, review, plan, identify, analyze, evaluate, implement, monitor, document, communicate, and recommend methods to control and/or reduce risk for principal agency programs. Devise systems and processes to monitor validity of risk modeling outputs. Gather risk-related data from internal and/or external resources – interviews, surveys, and evaluations. Develop and/or implement risk-assessment models or methodologies. Produce reports and presentations outline findings, explain risk positions, and/or recommend changes. Plan and contribute to development of various agency risk management systems - fiscal, IT, program services, contractual, and compliance.

System Administration – Over the past 14 years, assist with computer networks administration and related computing environments including computer hardware, systems software, applications software with various configurations. Conduct data analysis to inspect, clean, transform, and modeling data to discover various information elements, to predict conclusions, and support decision-making applying Agile methodology. Examine and test code in various environments for logic content. Assist with and document application test plans based on software requirements, technical specifications, and program requirements. Document and report on software anomalies and issues. Provide application instructions and training for users. Participate in application planning meetings. Ensure data integrity and security standards. Monitor network performance. Confer with network users on questions, data element changes, and resolving system problems. Implement user network security measures to protect data, software, and hardware.

Program Supervisor – For 9 years, Operational Manager for the Office of Youth Employment Program which including the Year-Round, Special Projects, Youth Leadership, College Internships, and Summer Youth workforce development program services and activities for 15,000 – 17,000 youth. Those programs incorporate participant & employer marketing/outreach, recruitment, labor market data research/analyzing, system administration, registration/enrollment, program eligibility, job development/matching, orientation, payroll processing, program monitoring, record retention, audit compliance, and program reporting. Plan and execute services and supporting activities for various at-risk youth groups with other government agencies and non-profits organizations. Resolve customer complaints regarding services and personnel. Provide managers and staff with assistance in performing difficult and/or complicated duties. Monitor & evaluate staff to ensure appropriate quality and resources of program services are utilized effectively while assuring attainment of program goals & objectives. Establish and maintain relationships with other agencies and community organizations to meet community needs. Plan and prepare work schedules, and assign employees to specific duties. Plan and administer budgets for programs, equipment and support services. Establish divisional, managers, and staff performance standards. Determine organizational policies and procedures for all divisional programs. Conduct staff evaluations and performance assessments. Establish Federal and District annual performance standards and outcomes for all program functions and activities. Implement corrective action plans to resolve organizational or departmental problems. Establish departmental responsibilities and coordinate functions among unit offices and external sites. Ensure employees follow agency policies/procedures, obtain on-going training & development, and receive bi-annually employee performance evaluations. Preside, assist, and/or serve on boards, management committees, and special projects/assignments from agency’s Director and/or Mayor’s Office.

Payroll Manager - For 12 years as a Payroll Manager supervise multiple payroll systems (IBM, ADP, QuickBooks, PeopleSoft) with supporting activities for the agency’s workforce development programs. Execute payroll preparation/processing, tax reporting, benefits-records administration, payroll systems maintenance, other payroll related activities for approximately 20,000 participants. Direct activities of personnel engaged in filing, recording, compiling and transmitting financial records. Liaison among payroll, IT system administration, and accounting departments to ensure and execute payroll operational standards, technical knowledge, and implementation of payroll system requirements with enhancements. Review, update, and/or prepare detailed design elements with program specifications for automated payroll systems. Verify, evaluate, and approve payroll processes and security specifications. Provide and document technical assistances to programmers and front-end users. Works closely with payroll staff to identify system requirements for revisions, formulate system requests and recommendations, and analyzing post-implementation results of system changes. Inform and train payroll staff on better methods and best practices for payroll processing.

Technical Skills - Knowledge of Software Systems

MS SharePoint – Content Management ADP, Quicken Book, & SOARS - Accounting PeopleSoft & ADP – Human Resources Virtual One-Stop – Workforce Mgmt.

ASAP – Inventory Management PASS, FARS, & Aribe – Procurement

MS Project &Visio– Project Management MS Office Suite & Google Docs – Work Production

Education - University of Pittsburgh, Pittsburgh, Pa., Sept.1979 - April 1983 Graduated, B.A. - Economics - 3.0 GPA. Coursework in Economics, Business, and Finance

Archbishop John Carroll High School, College Preparatory – W.D.C., Sept. 1975 – June 1979

Certifications & Trainings – Workforce Development/Analyst, Project Management/CPMP, Policy Development, Six Sigma, Contract Management, Auditing, Budget Analysis, TQM, Agile, Group Facilitation, Human Resources, Case Management, Supervision, and Leadership

References - M. Bernadette Tolson - Former D.C. Housing Authority Commissioner, Former Chief of Staff, Councilmember, Marion S. Barry - 202-***-****

F. Alexis Roberson – President/CFO, OIC D.C., Former Director, DOES - 202-***-****

Paris Perrault - DOES – Associate Director, Division of State Initiatives, – 202-***-****

Sheree Finley – Skyland Workforce Center - Director, Programs & Partnerships – 202-***-****

Cyril Byron, Jr., D.C. Government CFO, Associate CFO – 202-***-****

Gregg Irish, Executive Director, WIB, Los Angeles, Ca. Former Director, DOES-213-***-****

Kim Keenan, Esquire –President and CEO of MMTC, 202-***-****

Hugh Bailey, New Jersey Asst. Commissioner, Workforce Development – 609-***-****

Paul Toomey, Founder & CEO, Geographic Solutions Inc. – 727-***-****

Louis Hall, D.C. DPR, Program Management, Office of Teen Programs – 202-***-****

Father Everett Pearson, Pastor – Mt. Calvary Catholic Church – 301-***-****

Michael Watts, DOES, Associate Director – First Source Program – 202-***-****

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