Security Guard Customer Service

Resume of:

Theodore C. Panglao

**** ****** ******

Silver Spring, Md. 20901

Tel: 301-***-****

Email: ************@*****.***

OBJECTIVE

Obtain a security services position that offers varied security training and provide the opportunity for growth within the field.

EXPERIENCED SECURITY GUARD

Background includes experience as security guard for corporate, retail organizations, extensive Federal museum security guard experience.

FEDERAL MUSEUM EXPERIENCE – 2005-March, 2018 – Security Guard - National Gallery of Arts (NGA), 601 Pennsylvania Avenue, N.W. Washington, D.C. 20004

- Dedicated security guard ensuring safety of employees and visitors.

-Ensure protection of National Federal Arts and Treasures and Facility assets

-Proficient in operating security systems including two-way radios and CCTV’s

-Committed to enhancing knowledge of security techniques

-Complete intensive security training programs through the National Gallery of Arts

FACILITY, CORPORATE AND RETAIL EXPERIENCE

ICS PROTECTIVE SERVICES -2003-2004 –Traffic Security Guard –Washington Convention Center -523 H St., N.E. Washington, D.C. 20002

-Responsible for traffic flow in and out of the Convention Center

-Direct visitors to event or convention location within the facility

-Secure facility, staff and visitor safety

-Protect facility properties from theft, fire and willful damage

MAZZA GALLERY MALL -2001-2003 – Security Officer – 5300 Wisconsin Avenue, N.W., Washington, D.C. 20015

-Monitor & patrol facility to prevent loss and ensure occupant and customer safety

-Monitor CCTV and mall access control

-Write reports to inform and update management on all security matters

-Respond to all security violations, alarms and other emergency situations

-Exercise sound judgement and maintain confidentiality at all times

Education

Hotel and Restaurant Management –Baguio School of Business and Technology, Baguio City, Philippines

J.W. Marriott Hotel – Total Quality Management Training Program – Training in the art of fine dining and customer service satisfaction

Other Skills

Bilingual, exposure to Microsoft Office, Office Automation and Extensive experience in Banquet & Hospitality Services

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